Director of Digital Payments

Wilson Bank & Trust; United States; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Employee Assistance Program

Employee Care Fund

Banker Academy Program

Job summary

Wilson Bank & Trust seeks a Director of Digital Payments to lead strategy and vision for its digital payments function. You will oversee all payments activities, mentor leaders, and partner with Learning & Development to upskill the team.

Strong analytics, regulatory knowledge, and cross-functional collaboration are essential to drive performance and innovation. The role reports to the Chief Operating Officer and offers a path to influence enterprise-wide payments strategy while maintaining the

Qualifications

• High School diploma or GED.
• Bachelor's degree in related field preferred.
• 5 years of experience in payments including online and mobile banking, ACH, ATM, debit/credit, wires, etc.
• 3 years of supervisory experience preferred.
• Proficient in Microsoft Office and standard software applications.
• Strong leadership skills with experience in managing teams and fostering professional development.
• Solid understanding of banking regulations, compliance, audit standards and risk management relevant to digital payments.
• Strong knowledge of electronic payment products, services, operations and industry trends.
• Ability to apply technical knowledge to electronic payment policies using banking principles.
• Ability to prioritize work for self and management.
• Excellent verbal and written communication with strong presentation skills.
• Excellent interpersonal skills.
• Critical thinking, analytical and problem-solving skills.
• High integrity, honesty, professionalism, and work ethic.
• Ability to work independently with strong organization and follow-through.
• Flexible and efficient time management.
• Self-motivated, positive, and enthusiastic leader.
• Maintain confidentiality discretion.
• Willing to grow and be challenged.

Responsibilities

• Develop strategy and vision for the digital payments function.
• Provide strategic oversight for all aspects of the digital payments function.
• Mentor department leadership team and provide performance feedback on an ongoing basis.
• Partner with Learning & Development to create targeted training programs for ongoing development.
• Utilize data analytics to monitor performance metrics, identify opportunities for action, and refine processes.
• Evaluate and optimize business systems and platforms for refinement and innovation.
• Prioritize efficiency and effectiveness of payment operations through policy changes.
• Oversee initiation and implementation of new directives, policies and procedures.
• Facilitate cross-functional collaboration with various business units for alignment.
• Define strategic KPIs and align department goals with organizational strategy.
• Participate in recruitment, hiring, and succession planning for key roles.
• Maintain professional and technical knowledge through workshops and networks.
• Adhere to compliance with federal bank regulations and AML program.
• Perform other duties as assigned.

Skills

Leadership

Supervisory experience

Analytical thinking

Communication skills

Time management

Independent work

Payment products knowledge

Banking regs knowledge

Education

Bachelor's degree

Job description

## Director of Digital PaymentsApplyremote type: On Sitelocations: Operations Centertime type: Full timeposted on: Posted Todayjob requisition id: JR1000117It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.**If you’re looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.**ABOUT USWorking at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.ABOUT THE POSITION**The Connective Force**Picture yourself as the lifeblood that ties everything together—the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You’re the one who steps in when things get tough, the superhero who keeps the mission on track. If you love variety, collaboration, and the occasional customer interaction, this is your stage. You’ll work across teams, solve challenges with a smile, and make sure the entire organization moves as one.Position SummaryThe Director of Digital Payments develops strategy and vision for the digital payments function and aligns operational goals with the Bank’s strategic objectives. This position monitors the payments industry and the trends and habits of our customers, confirming alignment with the Bank’s strategic goals. The Director of Digital Payments ensures alignment with the Bank’s strategic goals through cross-functional collaboration, system optimization, and team development. This position reports to the Chief Operating Officer and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.Position Duties & Responsibilities•Develop strategy and vision for the digital payments function•Provide strategic oversight for all aspects of the digital payments function •Mentor department leadership team, identify professional development opportunities and provide performance feedback on an ongoing basis •Partner with the Learning & Development team to create targeted training programs for the ongoing development of team members and other employees •Utilize data analytics to monitor performance metrics, identify opportunities for action, and refine processes for continuous improvement •Evaluate and optimize business systems and platforms, identifying opportunities for refinement and innovation •Prioritize efficiency and effectiveness of payment operations through policy and procedural changes as needed •Oversee the initiation and implementation of new directives, policies and procedures •Facilitate cross-functional collaboration with various business units for alignment and increased understanding where necessary •Define strategic KPIs and align department goals with organizational strategy •Actively participate in JHA Relationship Team and other collaborative teams and efforts relevant to payment efforts •Conduct regular 1:1s with Digital Payments Manager • Assist department leadership with complex or escalated issues or concerns •Participate in recruitment, hiring, and succession planning for key roles •Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations •Attend training as requested •Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program •Participate in outside community activities as required •Perform other duties as assignedRequired Qualifications•High School diploma or GED •Bachelor’s degree in related field preferred •5 years of experience in payments to include online and mobile banking, ACH, ATM, debit card, credit cards, wires, etc. •3 years of supervisory experience preferred •Proficient in Microsoft Office and other standard software applications •Strong leadership skills with experience in managing teams and fostering professional development •Solid understanding of banking regulations, compliance requirements, audit standards and risk management relevant to digital payments preferred •Strong knowledge of electronic payment products, services, operations and industry trends •Ability to apply technical knowledge and expertise to electronic payment policies and procedures using knowledge of banking principles and practices •Ability to strategically prioritize work efforts for self and management if needed •Effective verbal and written communication skills with strong presentation skills •Excellent interpersonal skills •Critical thinking, analytical, and problem-solving skills •High standards for integrity, honesty, professionalism, and work ethic •Ability to work independently while demonstrating excellent organization and follow through •Demonstrate flexible and efficient time management •Self-motivated, positive, and enthusiastic leader with a strong desire to exceed expectations •Maintain confidentiality discretion•Willing to grow and be challengedCOMPREHENSIVE BENEFITS & RECOGNITION We believe success should be acknowledged and celebrated. That’s why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our *Employee Assistance Program* and *Employee Care Fund* provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees’ contributions are recognized companywide.GROW WITH US“Grow With Us” is more than a slogan—it’s an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through *School Bank*, exploring diverse career paths through our *Banker Academy* *Program*, or investing in yourself through our *Employee Stock Purchase* program, you’ll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.### About UsWilson Bank & Trust is more than a just a bank — we’re a community-focused, people-first organization committed to supporting both our customers and our employees. As an independent, community-based bank, we combine big‐bank resources with hometown service, creating a workplace where you can build meaningful relationships, grow your career, and make a real impact every day.