Director of Digital Media Commons & Makerspace

University of North Carolina at Greensboro; Greensboro (NC); On-site; USD 51,285 - 64,000; Full time

Job summary

University of North Carolina at Greensboro is seeking a Department Manager for the Digital Media Commons and Makerspace to provide strategic leadership for vision, development, and operations. You will guide programs, services, facilities, technologies, and training in collaboration with DMC staff, library leadership, and campus partners.

The role oversees all departmental operations, policy development, and budget planning, ensuring high-quality administration of programs.

Qualifications

• Bachelor’s degree and one year of experience in the area of assignment, of which at least one is supervisory or in a lead-worker capacity; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
• Three years of experience working in an academic or public library.
• Significant and relevant experience providing public/customer service.
• Ability to meet high service standards in all interactions (in-person, by telephone, via e-mail or online).
• Strong verbal, written, and interpersonal communication skills including the ability to establish and maintain effective work relationships and to describe relatively complex technical concepts to a non-technical audience.
• Ability to work independently as well as part of a team.
• Experience with instructional design and/or creating workshops.
• Experience using, implementing, maintaining, and troubleshooting advanced or makerspace technologies and equipment.
• Interest in applying technology in creative ways to facilitate research and learning.
• Experience in program development, management, assessment, and evaluation.
• Ability to work collaboratively across a variety of disciplines, with a variety of user groups.
• Demonstrated attention to detail; strong organizational, project, time management, and problem-solving skills.
• Experience creating training materials, procedures, documentation, and team communications.

Responsibilities

• Coordinates and directs activities related to Digital Media Commons and Makerspace operations in a manner that ensures that library service standards are met.
• Oversees activities related to programs, services, technologies, and spaces provided by the department, participates in service provision at the department’s multifaceted public service point and makerspaces, provides consultations on multimedia creation and technologies offered in the department.
• Serves on the Library Leadership Council, participating in library-wide planning. In collaboration with library leadership, leads and directs department-level planning and policy making, development and implementation of departmental goals and objectives, and department budgeting planning and management.
• Leads departmental-level implementation of library-wide strategic goals and vision and mission statements.
• Maintains and uses comprehensive knowledge of program policies, procedures, technologies, and best practices to provide and supervise multi-faceted activities on multiple fronts simultaneously.
• Establishes procedures to support the university community in an effective and accountable manner. Advises and collaborates with patrons, groups, and colleagues inside and outside of the unit to ensure that issues are resolved effectively with alternative solutions investigated and offered. Documents and shares agreed upon actions with involved parties. Conveys sensitive information and decisions to patrons.
• Identifies service barriers, interprets and applies a variety of interrelated policies, procedures, and programs to address patrons’ non-routine needs and issues.
• Creates detailed and technical program information, guidelines, etc., to share with employees and patrons regarding programs and services.
• Gathers, compiles, and assesses operational and statistical information regarding unit activities. Recommends and implements improvements or changes to policies, procedures, and programs to improve efficiency and effectiveness of the unit. Develops and initiates new programs, services, processes, and procedures.
• Maintains all records, electronic and print, in a manner that ensures confidentially of records and in accordance with retention guidelines.
• Works with other DMC staff to coordinate offsite equipment repair and replacement. Works with other DMC staff to assess technology needs and order/reorder equipment.
• Works with Day Manager to ensure desk is covered during open hours, including filling gaps when needed.
• Oversees and approves all supply and equipment orders.
• Oversees the department’s Tech Equipment Lending program.
• Gathers statistics and other assessment data to determine purchase and replacement needs. Works with DMC staff and student workers to develop training for employees and patrons on the use of equipment.
• Follows guidelines and procedures to oversee cataloging and circulation of equipment. Explains and interprets student account information stored in the library’s integrated library system as well as policies, programs, and procedures in the absence of the Day Manager. Serves as backup to Day Manager in working collaboratively with the Libraries’ Billing Manager to resolve issues related to the billing of overdue fines and lost and damaged fees.

Job description

University of North Carolina at Greensboro is seeking a Department Manager for the Digital Media Commons and Makerspace to provide strategic leadership for vision, development, and operations. You will guide programs, services, facilities, technologies, and training in collaboration with DMC staff, library leadership, and campus partners.

The role oversees all departmental operations, policy development, and budget planning, ensuring high-quality administration of programs.