Director of Delivery Process

BSA; Carmel (IN); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible Time Off (FTO)

Parental leave

Paid volunteer time and giving back

Employer-matched retirement funds and

Employee Stock Ownership Plan (ESOP)

Modern, collaborative work environment

Free parking at all studios

Job summary

BSA in Carmel, IN seeks a Director of Delivery Process to lead architectural, engineering, and interior design project delivery operations. You will establish role structures for project delivery leads and partner with discipline leaders to standardize processes, driving continuous improvement and technology adoption.

You will also lead a comprehensive Quality Management program, develop training and mentoring, and participate in hiring planning to support growth and accountability across all

Qualifications

• Bachelor’s or Master’s degree in architectural, engineering, or construction management.
• Professional license or registration (preferred).
• PMP and/or Lean training / certifications (preferred).
• 15+ years of experience in the design industry including construction document preparation and field observation.

Responsibilities

• Lead, manage, and hold Process Delivery Leads accountable.
• Develop structure for each Project Delivery Lead role and maintain the right staffing.
• Partner with Discipline Leaders to standardize and improve project delivery processes and best practices.
• Drive strategic vision for project delivery and implement emerging technologies.
• Serve as primary resource for project delivery, quality management, and delivery process excellence.
• Lead and maintain the firm's Quality Management program, including reviews, control processes, and lessons learned.
• Develop and deliver training, mentoring, and professional development programs.
• Participate in hiring plan recommendations for the Project Delivery team.
• Promote career development through delivery process training and lessons learned sessions.

Skills

Project leadership

Process improvement

Quality management

Cross-functional collaboration

Training & mentoring

Stakeholder management

Education

Bachelor’s or Master’s in architectural/engineering/construction management

Professional license or registration (preferred)

PMP/Lean training (preferred)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Director of Delivery Process

Full Time Employee Carmel, IN, US

Job Description

Director of Process Delivery

BSA is seeking a Director of Process Delivery to lead the multi-disciplinary processes of project delivery operations for Architecture, Engineering, and Interior Design within BSA.

What You’ll Do:

• Lead, manage, and hold Process Delivery Leads, including PM Lead(s), CA Leads, and QM Leads accountable.
• Develop right structure (including roles and responsibilities) for each of the Project Delivery Lead roles and maintain the right people in these roles to align with the growth trajectory of the firm.
• Partner with Discipline Leaders to standardize and continuously improve firmwide project delivery processes, tools, and best practices.
• Drive the strategic vision for project delivery by leading multidisciplinary initiatives, implementing emerging technologies, and collaborating with firm leadership and the CIO.
• Serve as the firm's primary resource for project delivery, quality management, and delivery process excellence.
• Lead and maintain the firm's Quality Management program, including quality reviews, quality control processes, lessons learned, and continuous process improvement.
• Develop and deliver training, mentoring, and professional development programs that strengthen technical expertise, promote career growth, and foster a culture of continuous learning and accountability.
• Participate in hiring plan recommendations related to Project Delivery team.
• Promote career development for all technical staff through delivery process training, mentoring and lessons learned sessions.

Education and Experience

• Bachelor’s or Master’s degree in architectural, engineering, or construction management field required.
• Professional license or registration (preferred)
• PMP and/or Lean training / certifications (preferred)
• 15+ years of experience in the design industry including construction document preparation and field observation.

Why BSA?

At BSA, we empower our team members to make a meaningful impact. As a 100% employee-owned firm, you'll have a direct financial stake in our growth and success while benefiting from a collaborative and innovative environment. Join us and be part of a team dedicated to creating spaces that support healing, learning, and discovery.

Exceptional Benefits

We offer a comprehensive benefits package from day one, including:

• Medical, dental, and vision coverage
• Flexible Time Off (FTO)
• Parental leave
• Paid volunteer time and a giving back Program
• Employer-matched retirement funds and Employee Stock Ownership Plan (ESOP)
• Modern, collaborative work environment with free parking at all studios

Why You’ll Thrive at BSA

• Partners: Through trust and collaboration, we anticipate clients' needs, manage resources wisely, and work across all locations, functions, and communities to ensure mutual success.
• Purposeful: Solution-oriented experts designing a better way to heal, learn, and discover. We excel in complex spaces and strive for excellence to improve lives through inspired solutions.
• Learners: Driven by curiosity and diverse perspectives, we continuously develop expertise and share knowledge to deliver high-value, integrated solutions for our clients within our markets.
• Owners: Empowered employee-owners who think entrepreneurially, working and innovating with competitive spirit while holding ourselves and each other accountable for delivering results.
• Ideal Team Players: Team members who embody the qualities of being humble, hungry for excellence, and emotionally intelligent to build a culture of trust and deliver exceptional value.