Director of Delivery Operations

Code for America; United States; Remote; USD 122,000 - 149,000; Full time

Benefits offered by this job

Remote work across the US

Competitive benefits package

40 hours/week standard schedule

Professional development support

Job summary

Code for America is hiring a Director of Delivery Operations to establish and embed delivery practices across a growing portfolio of government projects. You will own the delivery methodology, governance, and tooling, and drive adoption through coaching and change management.

You will lead cross‑functional collaboration with product and partnerships, design lifecycle protocols, and evaluate AI tools to improve consistency, efficiency, and quality of execution across teams.

Qualifications

• Design and implement delivery frameworks, standards, or playbooks.
• Ability to set priorities across a delivery domain with stakeholder alignment.
• Strong coaching and change management skills across teams.
• Experience facilitating project kickoffs and handoffs between functions.
• Comfort with project and delivery tools (Asana, Airtable, Jira, Smartsheet).
• Curiosity about AI tools and responsible adoption in delivery workflows.

Responsibilities

• Own and continuously improve delivery methodology, tools, templates, and governance.
• Set strategic priorities for delivery infrastructure in alignment with leaders.
• Design protocols for full project lifecycle from kickoff to close‑out.
• Collaborate with product operations to share best practices across work streams.
• Administer delivery tooling and portfolio visibility for leadership.
• Maintain templates and playbooks for easy adoption by teams.
• Identify AI opportunities and model responsible adoption across delivery.

Skills

Project management

Delivery operations

PMO experience

Change management

Coaching

Cross-functional collaboration

Governance

AI tool adoption

Stakeholder communication

Portfolio management

Tools

Asana

Airtable

Jira

Smartsheet

Job description

Location: United States

Code for America believes government can work for the people, by the people, in the new digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions.

Our employees build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most.

With a focus on transparency and fairness, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact.

At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts.

Code for America is looking for a talented Director of Delivery Operations who will establish and embed the delivery practices, standards, and governance mechanisms that build on existing best practices while enabling our teams to execute with consistency and confidence across a growing portfolio of government-facing projects — from kick-off through to successful project completion.

About the role:

Code for America works across a portfolio of complex, high-stakes projects — from products to technology-enabled advisory services — all aimed at helping millions of people access critical government benefits and services. As our portfolio grows and the demands on our government partners intensify, the consistency and discipline of how we deliver matters as much as what we deliver.

In this position you will:

Delivery Standards & Practice Ownership

• Own and continuously improve Code for America's delivery methodology, including project management standards, tools, templates, playbooks, and governance frameworks

• Set and drive strategic priorities for delivery infrastructure investment in alignment with senior leaders — uplifting explicit tradeoffs about where standardization adds the most value and where over-prescribing would create friction rather than consistency — while bringing leaders and project teams along.

• Design and maintain protocols for the full project lifecycle: information handoffs from the Partnerships team at cultivation close, project kickoff facilitation and team onboarding, scope revision processes, and project close‑out.

• Collaborate with product operations to leverage learnings and best practices for common processes across product and advisory work.

• Own and administer delivery tooling (e.g., Asana, Airtable), including how it's configured, how projects are structured within it, and how it supports visibility into project effectiveness across the portfolio

• Maintain a living library of easy‑to‑use delivery resources — templates, how‑to guides, playbooks — that teams can access and apply without reinventing the wheel

• Identify and integrate AI tools into delivery workflows where they can meaningfully improve consistency, efficiency, or quality of execution, modeling responsible adoption for the broader team

Coaching, Adoption & Change Management

• Note: The Director of Delivery Operations role is a people management role, but it is not expected to have direct reports initially. This role may eventually support in growing out a team, adopting direct reports as management needs evolve.

• Provide day‑to‑day support to project leaders to ensure delivery standards are understood and consistently applied across their projects

• Roll out training, tools & resources, and onboarding support to build project management capability across program teams

• Drive adoption of delivery standards through intentional change management — not just defining the practices, but creating the conditions for people to use them consistently

• Anticipate any resistance to new delivery practices before it surfaces, and work to understand and address it proactively, rather than waiting for adoption to stall

• Design and facilitate feedback loops — through quality assurance reviews, retrospectives, and structured check‑ins — that surface what's working and what needs to evolve

• Identify patterns across projects (recurring risks, scope issues, handoff breakdowns) and translate them into updated guidance and coaching

Project Support & Scope Management

• Ensure strong communication and feedback loops with project teams to track delivery effectiveness, surface emerging risks, and provide hands‑on support when projects need to course‑correct from a project management perspective.

• Support scope revision processes from a project management perspective, helping teams manage and reset expectations in a structured way — partnering closely with leaders across disciplines throughout.

• Partner with the Partnerships team to ensure smooth handoffs at the transition from cultivation to delivery, with clear shared accountability and no loss of critical context.

Governance & Portfolio Visibility

• Continually assess effectiveness and efficiency of existing and new governance mechanisms, including regular project check‑ins, reporting, and communication processes that give senior leadership timely visibility into project status, risks, and delivery effectiveness across the portfolio. Recommend and implement changes to improve them.

• Track adoption of delivery standards across projects and flag gaps proactively

• Support Program Directors in preparing for project reviews and escalations with consistent, well‑structured information

• Partner with senior program leadership to ensure delivery operations stay aligned with evolving program priorities and organizational strategy

• Anticipate systemic challenges across the portfolio before they become blockers, and develop solutions that address root causes rather than individual project symptoms

Other duties as assigned- Engage in ad hoc projects and initiatives as required by the organization's evolving needs.

About you:

• 8+ years of experience in project management, delivery operations, or a PMO function, ideally within a digital services, consulting, government, or related civic technology organization

• Demonstrated experience designing and implementing delivery frameworks, standards, or playbooks

• Demonstrated ability to set priorities across a delivery domain — deciding where to invest in standardization, where to leave flexibility, and how to communicate those tradeoffs to senior stakeholders

• Strong coaching and change management skills, with a track record of driving adoption of new practices across teams and anticipating resistance before it becomes a blocker

• Ability to learn fast, act with conviction, and stay open to feedback — you don't need perfect information to move, and are open to making adjustments as you learn more.

• Experience facilitating project kickoffs and structuring handoff processes between teams or functions

• Deep familiarity with project and delivery management tools (e.g., Asana, Airtable, Jira, Smartsheet) and the ability to configure and support broad adoption

• Experience identifying and integrating AI tools into delivery or project management workflows, with a practical and responsible approach to doing so

• Experience supporting a portfolio of concurrent projects, with the ability to spot systemic delivery risks and support course‑correction across programs

• Comfort working in a highly collaborative, cross‑functional environment where influence matters more than authority — particularly in close partnership with product, partnerships, and program functions

• Experience navigating scope changes, escalations, and shifting partner expectations in complex, multi‑stakeholder projects

• Curiosity about emerging AI tools and a commitment to using them responsibly and effectively

• A deep commitment to Code for America's mission of making government services work well for the people who need them most

It’s a bonus if you have:

• Experience working in civic tech, government services, or public sector delivery contexts

• Familiarity with human‑centered design or agile delivery methodologies as practiced in digital government work

• Experience building delivery operations functions from scratch in a growing or scaling organization

• Background working with or alongside government partners (state agencies, federal programs)

• Experience developing training curricula or facilitating communities of practice around delivery or project management

Salary:

Code for America’s salary bands are transparent as a part of our commitment to transparency and fairness. As part of our hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires.

Offer targets vary based on market / geographic location. The offer targets for this role range from $121,869 to $149,188,annually. Your Recruiter will discuss compensation in more detail & answer any related questions, during the initial Recruiter phone screen.

Benefits and perks:

This role includes a comprehensive benefits package including the following:

Values:

• Leadership and teammates who share a strong work ethic and values, and who respect and care for one another

• A collaborative, cross‑functional, hardworking, and joyful environment

Employee Enablement Support:

• Laptop provided

• A one‑time $700 payment for remote environment setup; $200 stipend (in first paycheck) and up to $500 reimbursement, in accordance with our equipment policy

• Cell phone and/or internet reimbursement of $50 per month

Professional Development:

• $500 annual (per calendar year) stipend towards professional development; prorated at time of hire

• Up to $500 of professional development funds can be rolled over each year, up to a maximum of $1000

• Training / guidance for staff required to utilize AI as part of their role, plus opportunities for employees to gain AI‑related skills to support job and career growth

Retirement & 401k Plans:

• Employees receive a 100% employer match on the first 3% of contributions.

• Employees with 3+ years of service receive an additional 50% match on contributions between 3% and 5%, for a maximum employer contribution of 5%

Medical:

• At least one no cost health insurance option for full‑time employees for employee‑only coverage

• A minimum of 80% of the cost of dependent coverage

Remote Work:

Code for America employees may work remotely across the US

Code for America employees main residence must be within the US

• Full‑time employees work 40 hours per week, Monday – Friday

Collaborative working hours: we aim to hold all internal meetings between 10 AM – 3 PM PT. We expect all Code for America staff to be available during these set working hours

Time Off:

• Open personal time off (subject to manager approval), a minimum of 14 paid holidays, and an org‑wide closure from Christmas Day through New Year's Day

• Paid sick time; up to 96 hours annually

• 17 weeks of paid parental and family leave

• 3 weeks of paid sabbatical after 5 years of service

Timeline:

From the time you are contacted by a Recruiter, you can expect a 1-2 month, or longer, hiring process. The specific hiring process and timeline goals for this role will be covered during the initial Recruiter phone screen. Code for America's standard interview process details are also available on our careers page.

Equal Employment Opportunity:

Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Code for America Workers United:

This position is not covered by a Collective Bargaining Agreement between Code for America and Code for America Workers United, affiliated with OPEIU, Local 1010. The agreement was ratified on January 13, 2026, and is currently in effect.