Director of Data Operations

MGM Resorts International; Las Vegas, Northern (NV, KY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Wellness programs

Hotel discounts

Free parking

Healthcare benefits

Career development

Networking events

Community volunteering

Job summary

MGM Resorts International in Las Vegas seeks a Director of Data Operations to lead the health, performance, and continuous improvement of our data platforms. You will oversee day-to-day data operations, drive incident response, RCA, and reduction of technical debt while aligning IT-Development with business goals.

The role demands a strong cloud data background (Azure, Databricks), a proven track record in leadership, and the ability to communicate complex technical issues in clear terms to

Qualifications

• 10+ years of experience in data operations, data engineering, or IT platform management
• 3+ years in leadership or director-level capacity
• Strong cloud data architecture experience (Azure preferred) and Databricks

Responsibilities

• Serve as primary escalation point for high-priority operational incidents
• Lead post-incident reviews and RCA to identify systemic problems
• Define and monitor operational KPIs for system stability and recovery times
• Translate technical issues for business leaders and non-technical stakeholders
• Coordinate cross-functional communication during critical operational windows
• Drive continuous process improvements to boost productivity and reduce manual overhead
• Implement automation to build scalable, resilient data infrastructure
• Decommission legacy systems with seamless transitions to modern platforms
• Lead data operations team and partner with governance for data quality and security

Skills

Azure cloud

Databricks

Incident management

Executive communication

Leadership

Education

Bachelor's degree in CS/IS/Analytics

Tools

Control-M

Job description

## Director of Data OperationsApply: Office - US, Las Vegas, NV 6770 Edmond St: Home Office - US, TX: Full time: Posted Today: 279831Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:** MGM Resorts International is seeking a strategic, proactive, and highly analytical Director of Data Operations to lead the operational health, performance, and continuous improvement of our enterprise data platforms. In this critical leadership role, you will be responsible for overseeing day-to-day data operations, driving team and platform productivity, and executing strategies to reduce technology debt across our data ecosystem. The ideal candidate will bridge the gap between technical operations and business impact, demonstrating a strong technical foundation in modern data architectures alongside the ability to communicate operational complexities in clear, non-technical terms to business stakeholders. **THE DAY-TO-DAY:** * Serve as the primary point of escalation for high-priority operational incidents, ensuring rapid, structured coordination and swift resolution.* Lead post-incident reviews and root-cause analysis (RCA) to identify systemic problems, transitioning the operations team from reactive firefighting to proactive prevention* Define, monitor, and report on operational Key Performance Indicators (KPIs) focused on system stability, incident trends, and recovery times.* Translate complex technical system statuses, operational issues, and platform roadmaps into clear, non technical language tailored for business leaders and VPs* Act as the trusted operational partner to business stakeholders, ensuring they are kept informed of data platform health, system availability, and the business impact of major incidents.* Coordinate cross-functional communication during critical operational windows, ensuring aligned expectations between IT-Development and business units.* Drive continuous process and workflow improvements to significantly boost operational productivity and reduce manual overhead for the engineering and operations teams. Streamline critical operational workflows and processes, to optimize business performance and overall efficiency* Implement intelligent automation strategies to replace manual interventions, ensuring a scalable and highly resilient data infrastructure. Partner with Data Engineering and Architecture teams to identify, prioritize, and systematically reduce technical debt across the data ecosystem* Manage the strategic, low-risk decommissioning of legacy systems (e.g., legacy ETL tools and associated environments) while ensuring seamless transitions to modern platforms* Lead the operational health of enterprise data platforms and pipelines, including proactive monitoring and workload automation (e.g., Control-M)* Collaborate with Data Compliance and Governance teams to enforce robust data governance standards, lineage, and access controls.* Leverage enterprise data governance tools to manage data quality, metadata cataloging, and security protocols across cloud platforms* Manage relationships with strategic vendors, evaluate technology proposals, and provide key commercial and technical recommendations. Mentor, develop, and lead a high-performing, customer centric data operations team **THE IDEAL CANDIDATE:** * Bachelor’s degree in computer science, Information Systems, Business Analytics, or a related field (or equivalent work experience) Required* 10+ Years of Prior Relevant Experience in data operations, data engineering, or IT platform management, with at least 3+ years in a leadership or director-level capacity Required* Technical Skills: Strong hands-on knowledge and experience with modern cloud data architectures (Azure preferred) and Databricks Required* Incident & Problem Management: Proven track record of managing structured incident management frameworks, reducing incident rates, and executing successful escalation procedures Required* Communication: Exceptional ability to communicate complex technical operational issues in clear, business-friendly, non-technical terms to senior business leaders Required **THE PERKS & BENEFITS:** * Prioritize your wellness, access programs crafted to nurture your mental and physical health.* Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!* Park with ease—whether you're on or off shift, it's free!* From healthcare to financial support and generous time-off options, we’ve got you covered.* Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.