Director of Customer Training & Enablement

Industrious Ventures; Austin (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

ICON builds robotic systems that transform construction. The Director, Customer Training & Enablement will create ICON's end‑to‑end training program, turning complex engineering knowledge into scalable curriculum for operators running large‑scale 3D printing in the field.

You will lead curriculum, hands‑on training operations, and a credentialing platform, reporting to the Customer Success leader within Technology Operations and building a team beneath it.

Qualifications

• 10+ years in customer training or learning and development.
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Responsibilities

• Define the strategy, customer experience, and operating model for ICON's training program, and set the success metrics and KPIs that prove it works.
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Skills

Customer training

People management

Instructional design

Adult learning

Cross-functional

LMS credentialing

Curriculum development

Public speaking

Tools

LMS platforms

Job description

ICON builds robotic systems that transform construction. The Director, Customer Training & Enablement will create ICON's end‑to‑end training program, turning complex engineering knowledge into scalable curriculum for operators running large‑scale 3D printing in the field.

You will lead curriculum, hands‑on training operations, and a credentialing platform, reporting to the Customer Success leader within Technology Operations and building a team beneath it.