Director of Customer Support, Service

Remote Jobs; New Jersey; Remote; USD 120,000 - 150,000; Full time

Job summary

A leading technology firm is seeking a seasoned Service Leader to develop and execute strategies that drive operational excellence. This role involves overseeing service delivery, leading a team, and creating customer-focused proposals. Candidates should have a strong background in engineering or business, along with significant leadership experience. This position offers a competitive salary and comprehensive benefits.

Benefits

Annual salary up to $150,000

Performance-based bonus eligibility

Comprehensive medical and dental coverage

Generous paid time off

401(k) plan with competitive matching

Qualifications

• Minimum of 10 years of leadership experience in Service/Aftermarket roles.
• Proven ability to grow service revenue through spare parts.
• Ability to travel up to 50% based on business needs.

Responsibilities

• Develop service strategies to drive operational excellence.
• Oversee service delivery, including technical support.
• Lead a team of professionals to ensure performance and safety.

Skills

Leadership in Service Management

Knowledge of Conveying Systems

Financial Acumen

Education

Bachelor's degree in Engineering or Business

Master's degree in a relevant field

Job description

Why consider this job opportunity

• Annual salary up to $150,000
• Performance-based bonus eligibility through the Target Agreement Plan
• Comprehensive medical and dental coverage for you and your eligible dependents
• Generous paid time off and additional flex days for work-life balance
• 401(k) plan with a competitive matching contribution
• Opportunity to lead and innovate within a family-owned industry leader

What to Expect (Job Responsibilities)

• Develop and execute service strategies to drive operational excellence and revenue growth
• Oversee service delivery, including technical support, warranty management, and lifecycle services
• Lead a team of professionals, ensuring performance, safety, and financial outcomes
• Partner with various departments to create proposals and service contracts that meet customer needs
• Monitor service performance KPIs and implement corrective actions as necessary

What is Required (Qualifications)

• Bachelor's degree in Engineering, Business, or a related field (Master's preferred)
• Minimum of 10 years of leadership experience in Service/Aftermarket roles in industrial equipment
• Strong knowledge of conveying systems and/or end-of-line packaging systems
• Proven ability to grow service revenue through spare parts and service contracts
• Ability to travel up to 50% of the time based on business needs

How to Stand Out (Preferred Qualifications)

• Master's degree in a relevant field
• Experience leading large, distributed service organizations
• Strong financial acumen, including budgeting and forecasting skills
• Demonstrated ability to engage with senior-level customer stakeholders
• Exceptional leadership and communication skills

#Intralogistics #Manufacturing #ServiceLeadership #CareerGrowth #EmployeeBenefits

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