Director of Customer Relations

Vantage Point Solutions

Utah

On-site

USD 95,000 - 125,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance

Disability Insurance

Job summary

A technology-driven engineering and consulting firm is seeking a Director of Customer Relations to foster relationships with power provider clients. This role involves identifying opportunities and challenges while ensuring customer satisfaction. The ideal candidate will have at least 5 years of experience in the power industry and demonstrate excellent communication and leadership skills. Competitive pay and a robust benefits package are offered.

Qualifications

5+ years of experience in the power industry.
Strong understanding of power industry dynamics.
Experience working with RECs.

Responsibilities

Build and maintain relationships with power providers.
Identify customer needs and anticipate challenges.
Deliver exceptional customer service.

Skills

Communication Skills

Leadership Skills

Problem-Solving Skills

Interpersonal Skills

Education

Bachelor's degree in Business Administration, Engineering, or a related field

Job description

Base pay range

$95,000.00/yr - $125,000.00/yr

Overview

Position: Director of Customer Relations (Power). As the Director of Customer Relations, you will be responsible for fostering and maintaining strong relationships with our existing and potential power provider clients in the west. You will play a crucial role in identifying opportunities, addressing challenges, and driving customer satisfaction. Travel is required for this position.

Responsibilities

Build and maintain strong relationships with key decision-makers at power providers.
Proactively identify customer needs and anticipate potential challenges.
Deliver exceptional customer service and exceed customer expectations.
Resolve customer issues and complaints promptly and effectively.

Business Development

Identify and pursue new business opportunities within the assigned region.
Develop and execute strategic plans to grow the customer base and increase revenue.
Collaborate with the sales team to generate leads and close deals.

Industry Knowledge

Stay up-to-date on industry trends and regulatory changes.
Identify opportunities for innovation and improvement.
Represent the company at industry events and conferences.

Qualifications

Bachelor's degree in Business Administration, Engineering, or a related field.
5+ years of experience in the power industry.
Strong understanding of the power industry, including technology, regulations, and market dynamics.
Experience working with RECs.
Proven track record of building and maintaining strong customer relationships.
Excellent communication and interpersonal skills.
Strong leadership and problem-solving skills.
Ability to travel within the assigned region.

Compensation and Benefits

This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.

About Vantage Point Solutions

Vantage Point Solutions was founded in 2002 by a team who believed in putting people – both employees and clients – first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.

Vantage Point is employee-owned, and because client success means employee success, the entire team is driven by a commitment to client satisfaction. We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too).

EEO

Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.

Seniority level