Director of Customer Experience & Engagement

Brightway Insurance; Charlotte (NC); Sur place; USD 120 000 - 160 000; Plein temps

Résumé du poste

Brightway Insurance is seeking an experienced Director of Engagement Center Operations to lead a new site delivering exceptional service to our agency owners and customers. You will manage pods of service advisors, align with company goals, and drive continuous improvement across performance, quality, and experience.

Applicants should bring 8–10 years in Customer Service, 4+ years in people leadership, and P&C licensing.

Qualifications

• Bachelor’s degree preferred or equivalent.
• 8–10 years in Customer Service or related field.
• 4+ years in people management.

Responsabilités

• Lead a series of insurance service teams within defined geographical pods.
• Align site goals with company objectives and drive performance.
• Answer questions, address concerns, and assist customers with policy management.
• Deploy change management for platform, training, and processes.

Connaissances

P&C License

Formation

Bachelor’s degree or equivalent

Outils

CRM software

Description du poste

Brightway Insurance is seeking an experienced Director of Engagement Center Operations to lead a new site delivering exceptional service to our agency owners and customers. You will manage pods of service advisors, align with company goals, and drive continuous improvement across performance, quality, and experience.

Applicants should bring 8–10 years in Customer Service, 4+ years in people leadership, and P&C licensing.