Director of Customer Engineering- HPC & AI

AMD; Santa Clara (CA); Hybrid; USD 235,000 - 354,000; Full time

Job summary

A leading company in semiconductor technology seeks a Director of Customer Engineering to lead a global team in deploying AMD GPU solutions. The role requires strong technical and management skills, focusing on customer support and operational excellence in HPC and AI environments. Candidates should have a relevant engineering degree and proven leadership experience in large-scale datacenter settings.

Benefits

Diversity and inclusion initiatives

Comprehensive benefits package

Qualifications

• 5+ years in customer support or deployment engineering leadership.
• Experience in Hyperscaler, CSP, or Tier-1 OEM/ODM environments.
• Deep expertise in datacenter infrastructure, HPC, AI/ML, or GPU workloads.

Responsibilities

• Build, lead, and mentor a global team focused on AMD GPU solutions.
• Manage HPC & AI deployment requests and escalate mission-critical GPU deployments.
• Collaborate with Infrastructure Software and translate customer feedback into improvements.

Skills

Technical expertise

Problem-solving skills

Management capabilities

Effective communication

Cross-company teamwork

Education

Bachelor’s Degree in Electrical Engineering, Computer Engineering, or related field

BS/MS in Electrical Engineering, Computer Engineering, or related fields

Tools

Kubernetes

Job description

Director of Customer Engineering- HPC & AI

Join to apply for the Director of Customer Engineering- HPC & AI role at AMD.

This range is provided by AMD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$235,600.00/yr - $353,400.00/yr

What You Do at AMD

We care deeply about transforming lives with AMD technology to enrich our industry, communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences for data centers, AI, PCs, gaming, and embedded systems. We foster a culture of innovation, execution excellence, humility, collaboration, and inclusivity.

The Role

AMD seeks an experienced Director of Customer Engineering to lead a global team focused on enabling and supporting the deployment of AMD GPU-based infrastructure software and solutions in large-scale datacenter environments. You will manage a highly technical team, collaborating closely with AMD teams and cloud service providers to ensure outstanding deployment and post-deployment experiences for our AI & HPC customers.

The Person

This role requires a blend of technical expertise, problem-solving skills, management capabilities, and soft skills. Effective communication and respect-building are essential, especially when engaging with executive audiences. The ideal candidate is an ambitious engineering leader with proven experience in visualization technologies, PC system operation, and engineering processes, with strong cross-company teamwork, mentorship, and leadership skills.

Key Responsibilities

• Leadership & Team Management: Build, lead, and mentor a global team of platform application engineers and deployment specialists focused on AMD GPU solutions. Drive hiring, coaching, and performance development.

• Customer Support & Deployment Oversight: Serve as AMD’s technical lead for cluster software bring-up at customer datacenters, manage HPC & AI deployment requests, escalate mission-critical GPU deployments, develop collateral and documentation, and communicate critical issues internally.

• Cross-Functional Technical Engagement: Collaborate with Infrastructure Software, ROCm, AI & HPC teams, and Field Application Engineering. Translate customer feedback into platform improvements. Act as a trusted technical advisor during onboarding and operations.

• Operational Excellence: Define and monitor KPIs like resolution time, customer satisfaction, and deployment success. Develop support documentation, knowledge bases, and diagnostic tools. Promote continuous workflow improvements.

• Platform Readiness & Validation: Ensure support team involvement in GPU cluster bring-up, validation, and qualification. Partner with cross-AMD teams on hardware, firmware, driver, and system compatibility testing.

Preferred Experience

• Experience in Hyperscaler, CSP, or Tier-1 OEM/ODM environments.
• Familiarity with containerized environments, orchestration tools (e.g., Kubernetes), and GPU workload benchmarking.
• BS/MS in Electrical Engineering, Computer Engineering, or related fields.
• 5+ years in customer support or deployment engineering leadership.
• Deep expertise in datacenter infrastructure, HPC, AI/ML, or GPU workloads.
• Experience supporting large-scale datacenter GPU platforms and managing enterprise escalations.

Academic Credentials

• Bachelor’s Degree in Electrical Engineering, Computer Engineering, Computer Science, or related field.

Location

Austin, TX or Santa Clara, CA preferred. Remote work possible.

Benefits offered are described: AMD benefits at a glance.

AMD is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to legally protected characteristics.