Director of CSSP

Easter Seals; Little Rock (AR); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Easterseals Arkansas seeks a program manager to administer the CSSP program, coordinating projects and activities aligned with the organization’s mission. You will oversee operations, policy development, staff training, data quality, and cross-department collaboration to improve outcomes.

The role requires leadership, strong analytical and communication skills, and a track record in health/service program management, with hybrid work arrangements and compliance with applicable regulations.

Qualifications

• Bachelor’s degree (B.A.) from four-year College or University in health, social services, or related field. Master’s degree in relevant field is preferred.
• A minimum of five years’ experience in a health-related field with five years’ management experience required.

Responsibilities

• Directly supervises program staff and manages daily operations to support program objectives.
• Initiates projects and sets goals aligning with organizational strategy.
• Plan, monitor and assess key metrics to track trimester and annual goals.
• Develop and implement program policies, train staff and ensure data collection quality.
• Coordinate program projects and activities within the program and across the organization.
• Ensure compliance with laws, regulations and licensing requirements.
• Deploy resources efficiently to support program and organizational goals.
• Collaborate with Development and Communications to identify funding and recruitment needs.

Skills

Interpersonal skills

Leadership

Management

Analytical skills

Written & verbal communication

Program operations

Presentation skills

Computer skills

Deadline orientation

Team development

Diversity, equity, inclusion

Education

Bachelor’s degree in health, social services, or related field

Master’s degree preferred

Job description

Summary:

Responsible for the administration and management of the Community Support System Provider (CSSP) program including planning, implementing, and coordinating projects and activities that align with the mission and strategic objectives of the organization.

Essential Duties and Responsibilities:

include the following. Other duties may be assigned.

Program Management:

• Manage daily operations that support program objectives and goals.
• Initiates projects and sets goals with program staff that align with the strategic objectives of the organization.
• Utilizing ESA operating system, plan, monitor, and assess key metrics results, setbacks, and overall progress in achieving trimester and annual goals.
• Oversees the development and implementation of program policies and procedures including training of staff.
• Facilitates coordination of program projects and activities within the program and across the organization.
• Ensures fidelity of data collection, analysis, and reporting.
• Oversees and assists in the development, implementation, monitoring, and adjusting of work systems and processes to effectively support program objectives and improve outcomes.
• Reviews and evaluates quality of ongoing services and works with staff to improve program quality, effectiveness, and efficiency.
• Monitors and assesses program’s compliance with all applicable laws and regulations, processes, and procedures, including, Federal and State agencies as well as licensing and certification agencies.
• Monitors the quality of contracted services and ensures services provided are within the terms of the contract.
• Deploy resources efficiently and effectively toward program and organizational goals, working with staff to balance workload and effort.
• Works collaboratively with Development and Communications to identify program needs in the areas of funding, employee recruitment, and referrals for service.
• Generates referrals and admissions to the program and serves as a professional resource to the community and referral sources regarding this program.

Compliance/HIPAA:

While performing the duties of this job, employee will comply with all federal, state, and local laws and regulations pertaining to Easterseals Arkansas.

Employee has access to all client protected health information within his/her program. Employee will not attempt to access any other protected health information unless otherwise approved by Supervisor or Privacy Officer.

Supervisory Responsibilities:

Directly supervises program staff. Carries out supervisory responsibilities in accordance with the organization’s policies and procedures and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor’s degree (B.A.) from four-year College or University in health, social services, or related field. Master’s degree in relevant field is preferred. Behavioral Health clinical management experience preferred. A minimum of five years’ experience in a health-related field with five years’ management experience required.

Required Skills/Abilities

• Excellent interpersonal, leadership, management, and supervisory skills.
• Excellent analytical and organizational skills.
• Excellent written and verbal communication.
• Passion for ESA’s vision, mission, and purpose and an ability to communicate this passion to others.
• Excellent working knowledge of program operations including service delivery, governing regulations, funding, budgeting, and reporting.
• Ability to present to groups and answer questions – both in person and via video conference.
• Strong computer skills to use email, calendar, word processor, spreadsheet, video conferencing, and presentation software as well as program specific platforms.
• Strong orientation to deadlines and detail.
• Demonstrated ability to work effectively and collaboratively with employees with various levels of experience, education, and backgrounds.
• Ability to manage a diverse and demanding workload.
• Ability to develop both the members of a team as well as the team itself.
• Demonstrated commitment to the values of diversity, equity, and inclusion.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 - 40 pounds and may assist in lifting 50 or more pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.

Easterseals Arkansas has designated this position as a “non-safety sensitive” position under the Arkansas Medical Marijuana Amendment.

Requirements

Monday through Friday, 8:00am - 5:00pm, Hybrid with clinical services onsite.