Director of Conflict Resolution Services

Colorado State University; Walnut (CA); On-site; USD 92,000 - 96,000; Full time

Job summary

Colorado State University seeks a Director of Conflict Resolution Services to lead conflict resolution programs and provide staff development. The role oversees mediation, restorative justice, training, and consultation, while guiding strategy, budgeting, and partnerships across campus.

You will supervise three professional staff and collaborate with departments, courts, and community partners to improve student outcomes and safety.

Qualifications

• Master’s degree in conflict resolution/conflict management, alternative dispute resolution, student personnel, higher education, counseling, social work, psychology or comparable degree.
• 5 years professional work experience in conflict resolution and/or mediation.
• Demonstrated experience planning and implementing educational programs, trainings, workshops, and/or classroom teaching.
• Supervisory experience.

Responsibilities

• Leads conflict resolution, mediation, restorative justice, and other interventions to help students and groups resolve complex conflicts.
• Advises and trains students and campus partners on conflict management and de‑escalation.
• Builds and maintains partnerships with university departments, courts, law enforcement agencies, and other community organizations.
• Supervises staff and oversees programs, workshops, and daily unit operations.
• Manages budgets, student fee funding, marketing, and purchasing.
• Tracks conflict trends and reports emerging concerns.
• Evaluates program outcomes and supports strategic planning.
• Maintains accurate records and departmental reports.

Skills

Leadership

Program development

Supervisory experience

Conflict resolution

Mediation

Education

Masters in conflict resolution or related field

40-hour basic mediation certificate

20-hour Restorative Justice Facilitator training

Job description

Job Description Position Summary

The Director of Conflict Resolution Services reports to the Executive Director of the Student Resolution Center and provides leadership for conflict resolution programs, staff development, and strategic partnerships. The role oversees conflict coaching, restorative justice, mediation, training, and consultation while promoting privacy, fairness, and effective responses to student concerns. As a member of the leadership team, the Director also supports strategic planning, assessment, personnel and fiscal management, and departmental policies.

Full consideration date

For full consideration, please apply by Friday, September 18, 2026, 11:59pm (MT).

Essential Job Duties

• Leads conflict resolution, mediation, restorative justice, and other interventions to help students and groups resolve complex conflicts.
• Advises and trains students and campus partners on conflict management and de‑escalation.
• Builds and maintains partnerships with university departments, courts, law enforcement agencies, and other community organizations.
• Supervises staff and oversees programs, workshops, and daily unit operations.
• Manages budgets, student fee funding, marketing, and purchasing.
• Tracks conflict trends and reports emerging concerns.
• Evaluates program outcomes and supports strategic planning.
• Maintains accurate records and departmental reports.
• Other related duties.

Conditions of Employment

• Pre‑employment Criminal Background Check (required for new hires).
• Occasional travel may be required for training purposes.

Supervision

Supervises, hires, trains, and evaluates three full‑time (FTE) professional staff: one. Restorative Justice Program Manager and two Assistant Directors of Conflict Resolution Services.

Minimum Qualifications

• Master’s degree in conflict resolution/conflict management, alternative dispute resolution, student personnel, higher education, counseling, social work, psychology or comparable degree.
• 5 years professional work experience in conflict resolution and/or mediation.
• Demonstrated experience planning and implementing educational programs, trainings, workshops, and/or classroom teaching.
• Supervisory experience.

Preferred Qualifications

• Demonstrated working knowledge of Federal regulations and legal issues in higher education, including but not limited to Title IX, Campus SaVE Act, Clery Act, VAWA, ADA, Drug‑Free Schools and Communities Act, and FERPA.
• Professional experience working in a higher education setting and/or within student affairs.
• Knowledge of theories and research in student development, conflict resolution, mediation, social justice, restorative justice, victim’s rights and needs, due process, and other legal issues in higher education.
• Demonstrated written communication experience such as reports, proposals, professional correspondence, presentation content and materials, etc.
• 40‑hour basic mediation certificate.
• 20‑hour Restorative Justice Facilitator training or experience facilitating restorative justice processes.
• Experience providing conflict coaching.
• Demonstrated experience effectively managing a large and complex caseload.
• Experience working with the criminal justice system.

Salary Range

$92,000-$96,000

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world‑class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work‑life balance, CSU is where you can thrive, grow, and make a lasting impact.

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

EEO

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Inspired by its land‑grant heritage, Colorado State University is committed to excellence and engagement, setting the standard for public research universities in teaching, research, service and extension for the benefit of the citizens of Colorado, the United States, and the world.

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