Director of Conference Services

BENCHMARK; United States; On-site; USD 100,000 - 115,000; Full time

Job summary

Pyramid Global Hospitality, the employer behind The Potomac Hotel, Autograph Collection, invites applicants for the Director of Conference Services. This role ensures client satisfaction of conference space bookings and catered functions while maintaining high standards of service and profitability.

The Director works closely with Sales, Executive Chef, and Hotel Manager to align menus, experiences, and space utilization, leading a team and driving growth in a dynamic hospitality setting in

Qualifications

• 4 year college degree or 5 years of Conference Services experience in a similar managerial role.
• Solid working knowledge of Social Tables, Delphi, Outlook, or similar programs.
• Experience leading a conference services team and driving upsell opportunities.

Responsibilities

• Lead and evaluate the CS Department.
• Coordinate with Sales and CS to manage group contracts and duties.
• Maximize revenue by strategic assignment of meeting space.
• Hire, train, and supervise all conference staff.
• Develop monthly forecasts and annual budgets.
• Maintain standard operating procedures for conference services.

Skills

Leadership

Revenue growth

Event planning

Staff development

Education

4 year college degree

Tools

Social Tables

Delphi

Outlook

Job description

About Pyramid Global Hospitality

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property

Welcome to The Potomac Hotel, Autograph Collection, a distinguished property in the Pyramid Global Hospitality portfolio overlooking the Potomac River in Washington, D.C. Featuring 373 guest rooms and 38,000 sq ft of indoor meeting and event space, the hotel offers a dynamic hospitality environment just minutes from The Wharf, National Mall, Capitol Hill, and many of the city’s most recognizable landmarks. At The Potomac Hotel, team members have the opportunity to build their careers within a full-service property featuring two restaurant and bar concepts, a spa and fitness center, and extensive meetings and events operations. As part of our team, you’ll join Pyramid Global Hospitality’s People First culture, where collaboration, professional development, and growth opportunities are central to the associate experience. Whether you’re beginning your hospitality career or ready for your next opportunity, you’ll find a supportive environment where your contributions matter. If you’re passionate about exceptional hospitality and interested in growing your career in the heart of Washington, D.C., we invite you to explore opportunities at The Potomac Hotel and join our Pyramid Family.

Director of Conference Services Job Description

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees. We are seeking an experienced and organized individual to join our team as a Director of Conference Services. The Director of Conference Services reports to the Director of Sales and will ensure client satisfaction of all conference space bookings and catered functions by maintaining and managing the highest standards of products and services while maximizing profitability through upselling and cost control. Responsible for all functions within Conference Services department, including but not limited to, sales strategy, marketing, revenues, service, menus, staffing, and training.

ESSENTIAL JOB FUNCTIONS

• Responsible for the overall leadership, coordination, and evaluation of the CS Department.
• Work as intermediary between Sales and CS by receiving definite group turnover, assigning group contracts and following up on all assigned departmental duties.
• Possess the ability to detail any definite booking that is turned over to CS.
• Maximize revenue opportunity by overseeing the strategic assignment of meeting space.
• Act as a dynamic self starter to build new client relationships and nurture existing relationships.
• Assist in the process to establish ancillary group activity needs and programs such as spa, recreation activities, equestrian activities, off site events, transportation, audio visual etc.
• Participate in and conduct regular event order meetings with banquet support staff to ensure accurate service and communication of clients’ needs and desires.
• Work closely with Executive Chef and Hotel Manager to establish strategic menu placements and experiences.
• Hire, train and oversee all departmental staff.
• Develop monthly forecasts and yearly budgets with Director of Sales & Marketing to maximize profitability.
• Maintain an awareness of competition through continual inspections and reviews of local promotions.
• Ensure guest satisfaction by managing client relations and event surveys.
• Maintain standard operating procedures for all conference services positions, including corporate requirements.
• Contract yearly vendor agreements.
• Host weekly staff meeting and communicate directly to Director of Sales and Director of Sales & Marketing with all employee engagement outcomes.
• Evaluate skill levels and performance of Conference Services team members including quarterly/yearly performance reviews and succession plans for advancement.
• Maintain communication between all property departments.
• Perform other duties as assigned by management.

QUALIFICATIONS

4 year college degree or 5 years of Conference Services experience in a similar Managerial Role at an upscale Hotel/Resort/Private Club and/or equivalent combination of education and experience. Solid working knowledge of Social Tables, Delphi, Outlook, or similar programs recommended.

PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties this job, the employee is regularly required to stand and walk for extended periods; use hands and fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. The employee must be able to lift and move up to 25 pounds. The employee must be able to see differences in widths and length of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

Compensation: $100,000 - $115,000

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.