Director of Community Relations

Liveatlauralparke; Mokena (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Clarendale of Mokena is recruiting for a hospitality focused Director of Resident Services to join our team. This role drives the marketing and sales program to maximize occupancy and revenue for the community.

You will lead inquiry handling, tours, lead management, and collaboration with the management team to plan 90-day strategies, events, seminars, and outreach for growth in qualified inquiries and moves.

Qualifications

• Bachelor’s degree with emphasis in marketing/sales preferred.
• Minimum five (5) years’ experience in marketing and sales and/or knowledge of senior living industry.

Responsibilities

• Achieve maximum occupancy and revenue levels by keeping and building at or above budgeted monthly occupancy.
• Handle and coordinate all aspects of the sale process from inquiry calls, tours, follow-up, and closing the sale.
• Work with management to develop and implement 90-day plans for increasing inquiries, traffic and sales.
• Compile weekly marketing reports on inquiries, tours, move-ins/move-outs, and outreach.
• Log inquiries in lead management software within 48 hours and schedule next steps.

Skills

Marketing & Sales

Lead management

Education

Bachelor’s degree in marketing/sales

Tools

Lead management software

Job description

When you work at Clarendale of Mokena, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!

Clarendale of Mokena is recruiting for a hospitality focused Director of Resident Services to join our team! This position is responsible for developing and implementing marketing and sales program to insure maximum occupancy and revenue levels are achieved for the Community

Here are a few of the daily responsibilities of a Director of Resident Services:

• Achieve maximum occupancy and revenue levels by keeping and building at or above budgeted monthly occupancy.
• Handle and coordinate all aspects of the sale process from inquiry calls, cold calling, conducting tours, follow-up calls and communication, lead management software updates, and closing the sale. Ensure community staff identified as back-up for inquiries/tours is up-to-date and inquiry process to ensure inquiries are handled properly at all times.
• Work closely with the management team on developing, implementing strategies and an ongoing 90-day plan for increasing qualified inquiries, traffic and sales, which can include, but are not limited to:
  • Community Events
  • Educational Seminars
  • Professional Networking
  • Advertising
  • Public Relations
• Compile a weekly marketing report for delivery to corporate on inquiries, tours, move-ins, move-outs, and outreach for each week.
• Capture key data on inquiries and log into lead management software within 48 hours of inquiry so all inquiries are documented. All existing inquiries in the software system need to have “next steps” scheduled to maintain constant contact.

Here are a few of the qualifications we need you to have:

• Bachelor’s degree with emphasis in marketing/sales preferred.
• Minimum five (5) years’ experience in marketing and sales and/or knowledge of senior living industry

EEO Employer

Responsibilities

Job Info

• Job Identification 41056
• Job Category Sales & Marketing
• Posting Date 10/19/2026, 06:25 PM
• Job Schedule Full time
• Locations 21536 South Wolf Rd, Mokena, IL, 60448, US