Director of Community Engagement

YWCA; Oklahoma City (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

YWCA Oklahoma City is seeking a Director/Coordinator to lead community relationships, volunteer engagement, and program outreach. You will build partnerships with organizations, advocate for services, and expand opportunities for civic participation.

The role includes coordinating campaigns, supervising the reception team, and ensuring volunteers have meaningful experiences aligned with the organization’s mission.

Qualifications

• Bachelor’s degree preferred; equivalent combination of education and experience will be considered.
• Strong interpersonal, organizational, critical thinking, active listening, and verbal and written communication skills.
• Ability to build and sustain authentic relationships with people from diverse backgrounds.

Responsibilities

• Build meaningful relationships with community partners, volunteers, advocates, and supporters.
• Expand opportunities for meaningful community engagement with YWCA Oklahoma City.
• Increase community awareness of domestic violence, sexual assault, stalking, and YWCA Oklahoma City’s services and resources.
• Facilitate Crisis Services Training for staff, interns, volunteers, and appropriate community audiences.
• Lead the YWCA volunteer program, including recruitment, orientation, training, placement, engagement, and retention.
• Coordinate and supervise volunteer support for donation intake, processing, and the Campus Client Boutique.

Skills

Interpersonal skills

Organizational skills

Active listening

Verbal and written communication

Relationship building

Cross-cultural awareness

Education

Bachelor’s degree

Job description

Description

OBJECTIVES OF THE JOB:

• Build meaningful relationships with community partners, volunteers, advocates, and supporters.
• Expand opportunities for meaningful community engagement with YWCA Oklahoma City.
• Increase community awareness of domestic violence, sexual assault, stalking, and YWCA Oklahoma City’s services and resources.
• Facilitate Crisis Services Training for staff, interns, volunteers, and appropriate community audiences.

DUTIES AND RESPONSIBILITIES (including Leadership, Financial, Job Position Specific and General Agency):

Leadership (Director/Coordinator)

1. Actively participate in Director/Coordinator meetings; provides pertinent information to the Leadership Team in decision-making processes and implements administrative decisions in a positive supportive manner.
2. Collaborative with diverse communities and colleagues to advance the mission and strengthen community engagement.
3. Demonstrate ability to give and receive feedback with openness, professionalism and respect.
4. Demonstrates the ability to envision and implement change.
5. Develops a strong understanding of YWCA Oklahoma City’s programs, services, policies, and community impact in order to effectively represent the organization and connect community members and partners to opportunities for engagement.
6. Provide supervision and support to the Receptionist/Front Desk, including coordinating coverage for breaks, PTO, and inclement weather.

Financial

1. 7. Manages and monitors assigned department expenses and assist with identifying opportunities to generate revenue and community support.
2. 8. Collaborate with the Development team to identify and cultivate opportunities for community support, engagement, and partnership.

Job Position Specific:

Community Relationships & Partnerships

1. 9. Cultivate new community partnerships and identify opportunities to connect organizations, businesses, and community leaders with YWCA Oklahoma City's mission.
2. 10. Serve as a visible and knowledgeable ambassador for YWCA Oklahoma City at community events, speaking engagements, meetings, and other opportunities.
3. 11. Identify opportunities to strengthen YWCA Oklahoma City's visibility, community presence, and relationships.
4. 12. Coordinate YWCA Oklahoma City's United Way campaign presentations and serve as internal lead for Pacesetter campaigns, including scheduling, materials, presenters, and internal events.
5. 13. Represent the mission, programs, and impact of YWCA Oklahoma City with warmth, professionalism, and enthusiasm.

Volunteer Engagement

1. 14. Lead the YWCA volunteer program, including volunteer recruitment, orientation, training, placement, engagement, and retention.
2. 15. Collaborate with YWCA departments to identify volunteer needs and develop appropriate volunteer opportunities and placements.
3. 16. Track and evaluate volunteer and community engagement activity to identify opportunities for growth and improvement.
4. 17. Coordinate and provide Volunteer Orientation and Crisis Services Training using established, approved curriculum.
5. 18. Build meaningful volunteer experiences that connect individuals with YWCA Oklahoma City’s mission and the people we serve.
6. 19. Coordinate volunteer appreciation activities, including National Volunteer Appreciation Month.
7. 20. Coordinate volunteers for major fundraising events, including Purple Sash Gala, Engaging Men, and Women Who Care Share Luncheon, as well as other engagement events.

Community Programs & Engagement

1. 21. Coordinate and execute community engagement initiatives, including Santa’s Sleigh Program and YLead Ambassador Program.
2. 22. Coordinate with internal teams and external partners to support the Campus Client Boutique, including communication with advocates, clients, donors, and volunteers.
3. 23. Coordinate and supervise volunteer support for donation intake, processing, and the Campus Client Boutique, helping ensure volunteers have a meaningful experience, and clients are treated with dignity and respect.
4. 24. Identify new opportunities for individuals and organizations to engage with YWCA Oklahoma City through volunteering, education, advocacy, events, and partnerships.

General Agency

1. 25. Maintain documentation and electronic records required for licensing, funding, volunteer management, and agency standards.
2. 26. Maintain confidentiality and integrity of sensitive information related to clients and programs.
3. 27. Follow the YWCA Employee Handbook and all YWCA Policies and Procedures.
4. 28. Meet regularly with supervisor to communicate priorities, challenges, needs, and opportunities.
5. 29. Maintain required annual training hours and engage in regular self-care as a strategy to support personal well-being and reduce the impact of vicarious trauma, burnout, and compassion fatigue.
6. 30. Perform other duties as assigned by supervisor.

Requirements

QUALIFICATIONS:

1. Bachelor’s degree preferred; equivalent combination of education and experience will be considered.
2. Strong interpersonal, organizational, critical thinking, active listening, and verbal and written communication skills.
3. Ability to build and sustain authentic relationships with people from diverse backgrounds and across a range of community settings.
4. Genuine enthusiasm for YWCA Oklahoma City’s mission and the ability to represent the organization with warmth, professionalism, and confidence.
5. Experience in community engagement, community relations, nonprofit work, development, public relations, marketing, volunteer management, or a related field preferred.
6. Knowledge of domestic violence and sexual assault preferred, with a willingness to learn and deepen understanding of these issues.
7. Ability to work independently, collaborate across teams, manage multiple priorities, and adapt to changing needs.

Other Job Requisites:

1. This is an exempt employee position.
2. This position includes occasional evening and weekend commitments, particularly for community events, volunteer activities, and agency programs.
3. Ability to occasionally lift and carry materials weighing up to fifteen pounds.

Salary Description

$40,000 - $60,000 depending on experience