Director of Community-Based Services

Immanuel Living; Kalispell (MT); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Retirement match

Paid time off

Medical benefits

Dental insurance (optional)

Wellness programs

Educational assistance

Free meals

Job summary

Immanuel Living in Kalispell, MT is seeking an experienced Director of Community-Based Services to lead and expand our local programs across the Flathead Valley. You will oversee Immanuel Direct, including Immanuel Living at Home, Moving Services, Maintenance Services, and future community-based initiatives, driving growth and exceptional customer experiences.

The ideal candidate is an entrepreneurial leader who can build programs, develop teams, and identify new opportunities to serve older

Qualifications

• Bachelor's degree required in healthcare administration, business administration, management, human services, or related field.
• Master's degree in a related field preferred.
• Minimum of 5 years of progressive leadership experience in healthcare, senior living, home and community-based services, human services, hospitality, or related service-oriented industry.
• Experience managing operations, budgets, employees, and customer service.
• Experience developing, expanding, or managing service lines or businesses strongly preferred.
• Experience in home care, senior services, healthcare, or community-based programs preferred.
• Experience overseeing multiple business units or service lines highly desirable.

Responsibilities

• Provide leadership and strategic direction for all community-based service lines.
• Develop and implement business plans focused on growth, financial sustainability, and service expansion.
• Identify opportunities to introduce new programs and expand services throughout the Flathead Valley.
• Establish measurable goals for revenue, customer acquisition, service utilization, and customer satisfaction.
• Lead and support program directors and managers responsible for daily operations.
• Develop and execute marketing, sales, and business development strategies to increase awareness and customer demand.
• Build and maintain referral relationships with healthcare providers, senior living organizations, real estate professionals, and community partners.
• Identify strategic partnerships and opportunities to expand market reach.
• Collaborate with Marketing and Communications on advertising, outreach, and promotional initiatives.
• Monitor market trends, customer needs, and business performance to identify growth opportunities.
• Oversee the operational and financial performance of programs; develop operating budgets, pricing strategies, and financial goals.
• Monitor revenue, expenses, productivity, and profitability.
• Ensure programs maintain high standards of safety, quality, customer service, and regulatory compliance.
• Implement operational improvements that support efficiency and long-term growth.
• Recruit, develop, and support high-performing leaders and employees.
• Foster a positive workplace culture built on teamwork, accountability, and continuous improvement.
• Establish customer service standards that reflect Immanuel Living's mission, values, and culture.
• Monitor customer satisfaction and implement improvements to enhance the overall service experience.

Skills

Leadership

Financial management

Business development

Relationship building

Communication

Problem-solving

Customer service

Data-driven decisions

Multi-program management

Team development

Education

Bachelor's degree in Healthcare Administration

Bachelor's degree in Business Administration

Master's degree preferred

Job description

Immanuel Living is seeking an experienced, motivated, and growth-oriented Director of Community-Based Services to lead and expand our community-based programs throughout the Flathead Valley.This leadership position oversees Immanuel Direct, which includes Immanuel Living at Home, Moving Services, Maintenance Services, and future community-based programs. The Director will be responsible for driving business growth, developing strategic partnerships, overseeing operations, and ensuring exceptional customer experiences.The ideal candidate is an entrepreneurial leader who enjoys building programs, developing teams, and identifying new opportunities to serve individuals and families in our community.Key ResponsibilitiesStrategic Leadership & Business GrowthProvide leadership and strategic direction for all community-based service lines.Develop and implement business plans focused on growth, financial sustainability, and service expansion.Identify opportunities to introduce new programs and expand services throughout the Flathead Valley.Establish measurable goals for revenue, customer acquisition, service utilization, and customer satisfaction.Lead and support program directors and managers responsible for daily operations.Marketing & Business DevelopmentDevelop and execute marketing, sales, and business development strategies to increase awareness and customer demand.Build and maintain referral relationships with healthcare providers, senior living organizations, real estate professionals, and community partners.Identify strategic partnerships and opportunities to expand market reach.Collaborate with Marketing and Communications on advertising, outreach, and promotional initiatives.Monitor market trends, customer needs, and business performance to identify growth opportunities.Operations & Financial ManagementOversee the operational and financial performance of Immanuel Living at Home, Moving Services, Maintenance Services, and future programs.Develop and manage operating budgets, pricing strategies, and financial goals.Monitor revenue, expenses, productivity, and profitability.Ensure programs maintain high standards of safety, quality, customer service, and regulatory compliance.Implement operational improvements that support efficiency and long-term growth.Team Leadership & Customer ExperienceRecruit, develop, and support high-performing leaders and employees.Foster a positive workplace culture built on teamwork, accountability, and continuous improvement.Establish customer service standards that reflect Immanuel Living's mission, values, and Immanuel Spirit.Monitor customer satisfaction and implement improvements to enhance the overall service experience.Collaborate with organizational leadership to align programs with Immanuel Living's strategic goals.QualificationsEducationBachelor's degree in Healthcare Administration, Business Administration, Management, Human Services, or a related field required.Master's degree in a related field preferred.ExperienceMinimum of 5 years of progressive leadership experience in healthcare, senior living, home and community-based services, human services, hospitality, or a related service-oriented industry.Demonstrated experience managing operations, budgets, employees, and customer service.Experience developing, expanding, or managing service lines or businesses strongly preferred.Experience in home care, senior services, healthcare, or community-based programs preferred.Experience overseeing multiple business units or service lines highly desirable.Skills & Qualities for SuccessStrong leadership, operational, and financial management skills.Entrepreneurial mindset with a passion for business development and growth.Proven ability to build relationships and develop community partnerships.Excellent communication, organizational, and problem-solving skills.Ability to analyze business performance and make strategic, data-informed decisions.Strong customer service focus and commitment to quality.Ability to manage multiple programs, priorities, and projects effectively.Commitment to Immanuel Living's mission, values, and culture.About Immanuel LivingImmanuel Living is a not-for-profit Life Plan Community located in Kalispell, MT. Our dedicated staff provide residents with new possibilities each day, along with resort-style amenities, healthy lifestyle options, and a breathtaking location in the Flathead Valley near Glacier National Park. We serve 300 older adults across independent villa apartments, assisted living, memory support, post-acute rehab, and long-term care residences. Amenities include multiple dining rooms, a fitness center, art studio, and more. Affiliated with the Evangelical Lutheran Church of America, we provide a faith-based environment while maintaining a reputation for quality and innovation in senior living.What We OfferImmanuel Living offers a competitive benefits package* including:Retirement Savings Program with strong employer matchGenerous paid-time offMedical benefitsOptional dental insuranceEmployee wellness programsEducational assistance promoting lifelong learningFree and discounted employee mealsBenefits are subject to change and dependent on employment status.Immanuel Living is a drug-free workplace and an Equal Opportunity Employer.If this sounds like you, please apply for this position. Include your full work history, listing employers starting with the most current/recent, including self-employment.