Director of Commercial Strategy

Grand Hyatt at SFO; San Francisco (CA); On-site; USD 140,000 - 218,000; Full time

Job summary

Join a prestigious hotel as Director of Commercial Services at Grand Hyatt SFO, where you will drive revenue growth and lead strategic initiatives in a fast-paced and collaborative environment. This executive role involves significant interaction with ownership and senior leadership, focusing on optimizing performance across revenue-generating areas.

Benefits

Free Room Nights

Medical, Prescription, Dental, and Vision Insurance

401K with company match

Paid vacation, sick days, new child leave, and personal day

Paid Family Bonding Time and Adoption Assistance

Tuition Reimbursement

Employee Stock Purchase Plan

Discounts at retailers

Qualifications

• Extensive hospitality leadership experience, focusing on commercial strategy.
• Proven success in driving revenue with analytical mindset.
• Exceptional communication skills with strong market knowledge.

Responsibilities

• Oversee sales and marketing P&L and develop business strategies.
• Lead revenue management initiatives to optimize pricing and occupancy.
• Collaborate with department leaders to execute revenue strategies.

Skills

Leadership

Analytical Skills

Communication

Collaboration

Strategic Thinking

Education

Minimum of 4 years in a senior-level role within the hospitality industry

Tools

Microsoft Office Suite

Hospitality sales and revenue management systems

Data visualization tools

Job description

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This range is provided by Grand Hyatt at SFO. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$140,600.00/yr - $217,700.00/yr

Direct message the job poster from Grand Hyatt at SFO

Talent Acquisition Manager @ Hyatt | Recruiting, Hospitality Sales, Events & Revenue Talent

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Step off AirTrain and into the lobby of Grand Hyatt at SFO. Enjoy luxury hotel rooms and suites that feature stunning views of the bay and airport through soundproof floor-to-ceiling windows. Enjoy culinary delights or have a drink with friends in our bar without ever leaving the airport or take the train to the heart of San Francisco.

As a key member of the property’s Executive Committee, the Director of Commercial Services (DCS) holds a highly visible position with regular interaction with Ownership, as well as Senior and Corporate leadership. This role is responsible for driving revenue growth and profitability by developing and implementing comprehensive commercial strategies.

The DCS integrates expertise across revenue management, sales, events, and marketing to enhance performance in all revenue-generating areas. The Director also leads cross-functional collaboration, ensuring all commercial initiatives align with the property’s broader business objectives.

Key Responsibilities:

· Oversee Sales and Marketing P&L, revenue forecasting, and the creation of both short-term and long-term business strategies. Responsible for training and managing sales managers, event managers, and coordinators.

· Provide strategic direction and support to the sales, events, and marketing teams to ensure the hotel meets its financial objectives.

· Ensure the development of accurate annual revenue budgets and monthly forecasts that align with the hotel’s goals and outperform competitors.

· Lead revenue management initiatives aimed at optimizing RevPAR, ADR, and occupancy through strategic forecasting, pricing, and inventory control.

· Conduct market analysis, monitor competitor performance, and assess consumer behavior to guide pricing, promotions, and distribution strategies.

· Manage and nurture relationships with key stakeholders such as OTAs, GDS providers, and corporate accounts.

· Ensure full engagement from all hotel departments in executing revenue strategies, promoting success across all revenue-generating areas.

· Collaborate with department leaders across sales, banquets, revenue, operations, and marketing to form a cohesive commercial services team.

· Oversee the development and execution of the hotel’s marketing plan, evaluating its effectiveness in driving revenue.

· Provide regular weekly and monthly performance updates and reports to ownership.

· Maintain a strong understanding of hotel operations and the broader commercial landscape, including digital marketing, e-commerce, and distribution.

· This role reports directly to the General Manager and works closely with the Regional Revenue Team across Sales, Revenue, Events, and Marketing.

This is a salaried position with compensation ranging from $140,600-$217,700.

• Free Room Nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

Why make a good decision when you can make a Classic one by applying for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Classic beginning in your next career? Apply today at careers.hyatt.com.

Qualifications

· Extensive Hospitality Leadership Experience: Minimum of 4 years in a senior-level role within the hospitality industry, with a strong background in commercial strategy, revenue management, and/or sales leadership. Experience in full-service or luxury hotels is highly preferred.

· Proven Commercial Acumen: Demonstrated success in driving top-line revenue, optimizing pricing strategies, and improving market share through data-driven decision-making and strategic planning.

· Analytical and Strategic Thinking: Strong analytical mindset with the ability to interpret complex data, identify trends, and translate insights into actionable business strategies. Experience with forecasting, budgeting, and performance analysis is essential.

· Innovative and Results-Oriented: A forward-thinking leader who proactively challenges traditional processes and leverages innovation to drive business growth and profitability.

· Exceptional Communication Skills: Excellent verbal and written communication skills with the ability to present complex ideas clearly and effectively to stakeholders at all levels, including ownership groups and executive leadership.

· Collaborative Leadership: Proven ability to build cross-functional alignment, lead diverse teams, and foster a collaborative environment focused on achieving shared goals. Demonstrates emotional intelligence and the ability to influence others without direct authority.

· Technology Proficiency: Comfortable and competent with hospitality sales and revenue management systems (e.g., Delphi, Opera, IDeaS, STR, TravelClick, etc.). Able to adapt quickly to new technologies and system integrations.

· Advanced Microsoft Office Skills: Proficient in Microsoft Office Suite, especially Excel (e.g., pivot tables, formulas, and data modeling), PowerPoint (e.g., executive presentations), and Word. Familiarity with Power BI or similar data visualization tools is a plus.

· Market Knowledge: Strong understanding of market segmentation, distribution strategies, and the competitive landscape within the hospitality industry.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Hospitality

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