Director of Clinical Services - Hospice - RN

Otterbein SeniorLife

Lebanon (OH)

On-site

USD 90,000 - 120,000

Full time

9 days ago

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Benefits offered by this job

Health Insurance

Vision & Dental Insurance

Pet Insurance

Life Insurance

Employee Assistance Program (EAP)

Job summary

Otterbein Hospice, part of Otterbein SeniorLife, seeks a Director of Clinical Services to coordinate the interdisciplinary team and oversee clinical operations across the Dayton, Lebanon, and Cincinnati Markets. The role supervises nursing, social work, counseling and therapy services, ensuring care meets licensure, state laws and Medicare standards.

Strong leadership and regulatory expertise are essential.

Qualifications

Graduate of an accredited registered nursing program.
Current RN license in Ohio or applicable state with valid driver’s license.
3–5+ years hospice experience in leadership roles.
Knowledge of Medicare hospice regulations and QAPI.

Responsibilities

Provides direction, supervision and consultation to clinical staff.
Oversees nursing, hospice aides, social work, counseling and therapy services.
Ensures compliance with licensure, state law and Medicare standards.
Maintains patient care quality and coordinates IDT meetings.
Participates in safety, infection control and medical supplies oversight.
Manages on-call scheduling and staffing to meet census needs.
Assists Executive Director with policy development and records management.

Skills

Leadership

Supervision

Interdisciplinary teamwork

HIPAA compliance

Critical thinking

Staff coaching

Education

RN degree

Bachelor's in Nursing (preferred)

Job description

Overview

The Director of Clinical Services, Hospice provides coordination of the entire interdisciplinary team by coordinating all disciplines including social work, counseling and volunteer services for the provision of patient care, particularly through coordination of the interdisciplinary team (IDT) meetings. The Director of Clinical Services assists with the oversight of safety and infection control, chart audits, and medical supplies. Assures medical records are maintained appropriately and that all clinical disciplines function according to licensure, state law and Medicare standards. Assist with coverage for the Director of Operations during vacations, leaves or as needed. This position supports the Dayton, Lebanon and Cincinnati Markets.

Hospice is a philosophy of care for those facing life-limiting illnesses, as well as their families and caregivers. The focus of hospice care is to help patients experience peace, comfort, and quality of life while also offering support and services to their family and caregivers.

At Otterbein Hospice, our dedicated and compassionate team is here to help you through all stages of life’s journey. When the time comes for hospice care, our team will involve you and your loved ones in your care options, and together with you, develop a personalized plan of care. Our team includes nurses, a chaplain and social worker for your care and support. We offer the peace that comes with being cared for in your home.

Shift: Full time 8a-5p

Responsibilities

Planning, Organizing & Implementation

Provides direction, supervision and consultation to the clinical staff.
Serves as a resource to all agency personnel regarding clinical activities.
Assists in the oversight of the nursing, hospice aide, social work, counseling and therapy services to patients in Hospice consistent with standards of practice, community need, agency policies and procedures, Medicare guidelines and State Hospice licensure laws.
Provides clinical nursing care to patients when needed.
Works with clinical staff to assist as needed with difficult care issues and to alter patient plans of care.
Advises, assists and collaborates with clinicians on an as-needed basis to assess patient situations, staff problems, and coordinate physician referrals.
Assures that each patient receives quality care consistent with agency policies based on patient need and state/federal guidelines.
Utilizes nursing knowledge and skills in overseeing the provision of nursing care to hospice patients on a high quality, consistent basis in accordance with the mission of agency.
Assists with the development and maintenance of nursing and clinical policy and procedure manuals.
Assures that hospice nurses, social workers, counselors, therapists and hospice aides/homemakers receive supervision.
Demonstrates basic keyboarding and word processing skills and is able to use agency software/computer systems.
Assists Executive Director in seeing that there is proper maintenance of medical records.

Human Resource Management

Assures that Hospice Nurses and Hospice Aides/Homemakers receive supervision, either directly or via other appropriate nursing staff in a manner that reflects patient care standards.
Supervises employees for performance relative to patient care and case management, providing feedback and on-site supervision as required.
Conducts employee performance evaluations appraisals at the completion of the probationary period and annually thereafter. Assists in setting annual performance goals and provides feedback.
Informs the Executive Director of patient care and/or staffing issues or personnel issues on a timely basis.
Works with Executive Director to assure that on-call schedules and services are maintained, coordinated and care is available through Hospice RNs 24 hours a day, 7 days per week.

Fiscal Management

Understands the need for effective staff and contractor utilization and productivity.
Assists in the investigation of patient and customer concerns and complaints.
Approves requests for time off assuring that there is coverage for all clinical positions/services.
Focuses on maintaining nursing, therapy, counseling, social work and aide staffing to parallel census needs for Hospice.
Appropriately manages staffing to accommodate referrals.
Works with the Executive Director to recruit, train, and maintain staff based on agency and community needs.
Oversees that clinician's function within clinical caseload guidelines and productivity standards as determined through agency management, budgetary and regulatory processes.

Leadership/Professionalism

Maintains current knowledge of hospice principles and practices.
Maintains current knowledge of individual discipline practice acts, standards of practice, applicable laws, regulations, and practices.
Develops and maintains positive relationships with referral sources and other leaders within and outside the organization
Able to exercise independent judgment, critically analyze situations and make recommendations using appropriate problem-solving skills.
Able to manage competing demands for time and resources and independently prioritizes work responsibilities.
Able to function effectively as a member of a team.
Maintains confidentiality of patient and agency information according to HIPAA guidelines.
Maintains an appearance that projects a professional image.
Maintains satisfactory attendance.
Able to resolve conflict situations.
Identifies and progresses toward meeting personal and professional goals.
Demonstrates awareness of own behavior and its effect on others and the agency’s productivity and effectiveness.
Performs other duties as assigned.

Resource Utilization

Manages a caseload as needed to deliver care in a cost-effective manner that demonstrates an understanding of Hospice reimbursement methodologies.
Assures proper maintenance of records per agency guidelines.
Participates in evening/weekend on-call as required, conducting on-call services in a clinically competent and responsive manner.
Maintains regular attendance.
Functions independently but seeks and accepts guidance from other members of the IDT, as necessary and appropriate.
Complies with local, state and federal laws, Medicare Hospice Conditions of Participation and agency policies and procedures.
Conducts all business activities in a professional and ethical manner.

Qualifications

Education:

Graduate of an accredited registered nursing program, bachelor’s degree in nursing preferred.

Licensure/Certification:

Must have a current RN license in good standing in the state of Ohio or in accordance with the Board of Nursing. Must have a valid driver’s license and reliable transportation that is insured in accordance with Ohio requirements

Experience:

3–5+ years of hospice experience:

Strong background in hospice experiences that include: End-of-life care, Pain and symptom management, Interdisciplinary team (IDT) leadership, Medicare hospice regulations

2–3+ years in a supervisory or management role

such as: Clinical Manager, Patient Care Manager, Assistant Director of Nursing

Must have experience with: Staff supervision and coaching/discipline, Clinical performance improvement and Policy development and enforcement

Strong knowledge of: Medicare Hospice Conditions of Participation including State hospice regulations, Accreditation standards (CHAP, ACHC, Joint Commission), Surveys and audits, Quality Assurance & Performance Improvement (QAPI), and Risk management and infection control

BENEFITS*

Health & Wellness