Director of Clinical Services

criminaljusticeagency; Queens (WV); On-site; USD 120,000 - 165,000; Full time

Job summary

The New York City Criminal Justice Agency (CJA) invites applications for Director of Clinical Services in the Queens Supervised Release Program. The role provides clinical leadership, policy direction, and supervision across two sites, with 125 staff and multiple reporting lines to strengthen pretrial services.

Responsibilities include strategic design of services, program development, stakeholder collaboration, and ensuring CBT-based practices are integrated to improve client outcomes and

Qualifications

• Experience leading a clinical services unit in a multi-site organization.
• Ability to supervise multiple direct reports.
• Strong collaboration with cross-functional teams and external partners.
• Knowledge of CBT competencies and client engagement strategies.

Responsibilities

• Guide the evolution of the clinical services unit across two sites.
• Oversee program development, execution, and impact measurement.
• Align clinical services strategy with organizational goals and CBT standards.
• Lead and mentor two Associate Directors and two Office Managers to ensure smooth operations.

Skills

Clinical leadership

Staff supervision

Program development

Stakeholder management

Strategic planning

CBT knowledge

Job description

DIRECTOR OF CLINICAL SERVICES QUEENS SUPERVISED RELEASE PROGRAM

Join our team of professionals seeking to improve the experience of justice involved individuals in the NYC Courts!

About CJA

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor's Office of Criminal Justice. CJA is the City's main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City.

CJA works to reduce jail overcrowding and unnecessary detention in New York City. CJA is the City's main pretrial services agency, combining operations, pilot projects and research under one roof. The Queens Supervised Release Program (QSRP) operates in Queens Criminal Court and serves individuals of all ages who are charged with felonies and misdemeanors, and who present a substantial likelihood of detention but are at risk of failing to appear in court if released on recognizance. It provides pretrial supervision and voluntary referrals for social services, including job training, employment, drug treatment, and mental health counseling. Participants remain in the community and are required to maintain face-to-face and/or telephone contact with a case manager, attend all court appearances, and avoid re-arrest.

Information collected about these arrestees and subsequent case processing is maintained in the agency's internal and externally shared databases. These systems support descriptive and evaluative research on arrestee characteristics, case processing and court outcomes, as well as on issues and potential reforms to criminal justice policy in New York City.

CJA's programs operate in the criminal courts and detention facilities 24 hours a day, seven days a week within the 5 boroughs of NYC, employing over 325 employees, citywide.

Position

Reporting to the Senior Deputy Chief of Supervised Release, the Director of Clinical Services is responsible for providing clinical leadership and policy direction, maintaining accepted standards of practice, and providing administrative, professional and clinical supervision to all staff. This leader will serve as a strategic thought partner to oversee the development and management of all client-based services in the Supervised Release (SR) Program. This person will co-lead the clinical services unit-which is composed of 125 personnel across two sites. The Director of Clinical Services will directly supervise four - five direct reports. They will be primarily located at the Long Island City (LIC) office site but will occasionally need to spend time at Kew Gardens (KG) office to support the traditional SR work at that site as well as the ICM program work as needed.

Top Priorities

• Strategy: Set the tone and direction of the clinical services unit; design and implement strategies and best practices to grow the unit and ensure it remains competitive in the field.
• Program Development & Excellence: Provide programmatic oversight to ensure consistency and continuity in the provision of services. Partner with the Director of Clinical and Peer Services and the Director of Court Operations and Program Administration to drive departmental initiatives that support the program's mission, improve outcomes and enhance organizational impact.
• People Management: Directly supervise, coach and mentor two Associate Directors of Clinical Services and two Office Managers to achieve established goals and effectively maintain smooth operations at two sites.
• Stakeholder Management & Partnerships: Serve as one of the main liaisons of CJA's clinical services unit to external partners and stakeholders.
• DEIB: Continue to uphold CJA's DEIB values, ensuring that all programming within clinical services is developed and executed through this lens.

Major Duties & Responsibilities

Strategy

Guide and shape the evolution of the clinical services unit, overseeing the delivery of all services

Identify opportunities for improvement and expansion in clinical services; oversee the implementation of all clinical services programs including strategy, execution and impact measurement

Ensure the integration and alignment of the clinical services strategy with the organization's strategy

Ensure the delivery of professional clinical support services that can be fully integrated into the service model, utilizing established CBT competencies to enhance client engagement, recovery-oriented care, and continuity of support. Collaborate closely with the Director of Clinical and Peer Services at Kew Gardens, and the Director of Court Operations and Program Administration to ensure alignment of strategic goals, coordinate service delivery across sites and ensure consistency across sites and programs (traditional and ICM)

Clinical Services Program Development & Excell