Director of Clinical Services

Havenwyck Hospital Inc.; Auburn Hills (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Havenwyck Hospital in Auburn Hills, Michigan, seeks a Director of Clinical Services (Inpatient Social Work) to lead the social work department. You will maintain standards of practice, coordinate case management, and oversee internship programs, working closely with the CEO to ensure high-quality services.

The role requires a master’s degree in social work, Michigan LMSW/LPC or psychology license, and several years of clinical and supervisory experience in inpatient settings.

Qualifications

• Master’s degree in Social Work required.
• Current Michigan license as LMSW, LPC, or Psychologist required.
• Minimum four years post-graduate clinical experience required.
• Experience with patient assessments, treatment planning and external reviews.
• Knowledge of patients’ rights and applicable laws required.
• Three years of supervisory/management experience preferred (five years).
• Understanding of case management model of care required.
• Inpatient psychiatric experience preferred.

Responsibilities

• Directs case management services and ensures effective treatment plans.
• Oversees interfaces with managed care organizations and external reviewers.
• Prepares reports for governance and medical staff meetings.
• Evaluates quality of patient care and develops related criteria.
• Develops and enforces clinical services policies and procedures.
• Participates in committee meetings and reviews documentation quality.
• Maintains customer relations standards and monitors service interactions.
• Coordinates daily clinical duties and staffing for social work and related services.

Skills

Leadership

Supervision

Case management

Collaboration

Communication

Education

Master’s degree in Social Work

LMSW/LPC or Psychologist license

Job description

Responsibilities

Director, Clinical Services (Inpatient Social Work)

Havenwyck Hospital is a Joint Commission-accredited and licensed psychiatric hospital, overlooking Lake Galloway in Auburn Hills, Michigan. We specialize in providing comprehensive, compassionate behavioral health services to children, adolescents and adults. It is the ultimate goal of our dedicated staff to build strength, confidence and knowledge within each patient, in hopes that they may continue learning and understanding their needs and practicing self-care for the rest of their lives.

Havenwyck Hospital is seeking a dynamic and talented licensed Director of Clinical Services, to join our team of compassionate and dedicated clinical professionals.

The Director of Clinical Services provides social services to patients in his/her assigned program under the direction of the Chief Executive Officer. The Director of Clinical Services is responsible for the maintenance of social work standards of practice, credentialing and in-servicing of social work staff, maintenance of the social work internship program, and acts as a liaison to the Chief Executive Officer in maintaining the quality of social work services.

Position Summary:

The Director of Clinical Services is responsible for the maintenance of social work standards of practice, coordination and implementation of case management services, maintenance of the clinical services internship programs, and acts as a liaison to the Chief Executive Officer in maintaining the quality of clinical services. The Director of Clinical Services maintains positive internal and external relationships, working with the hospital-based treatment team as well as with other providers, local and state agencies, and managed care organizations. The Director continuously assures that clinical services are in full compliance with applicable regulations and payor contract specifications.

Duties include, but are not limited to:

• Directs the implementation of the case management services, consulting with all disciplines to ensure the provision of an effective treatment plan for all patients.


• Oversees the response to requests for services and interfaces with managed care organizations, external reviewers and other payers. Responsible for the case management model of care.


• Prepares reports for Board of Governor meetings, Medical Executive Staff meetings, and Medical Staff meetings.


• Assists Medical Staff in evaluating the quality of patient care and in developing criteria and methods for such evaluation.


• Responsible for the review, development, and implementation of the clinical services department policies and procedures.


• Participates in daily operations meeting, Environment of Care Committee, Patient Safety Committee, Performance Improvement Committee, Grievance Committee; attends additional meetings as requested by CEO.


• Reviews the quality of documentation provided at all levels of care to assure adequacy and clinical appropriateness.


• Establishes standards for customer relations and monitors the interactions between clinical services staff and customers to evaluate the effectiveness of customer service


• Directs the program services offered, consulting with facility management in the planning, development, implementation and evaluation of the case management program.


• Maintains an awareness of community and market-related activities which includes knowledge of the activities of other providers, needs of local payors and the political climate related to mental health.


• Ensures strategic program goals and objectives are consistent with the overall organization and facility goals and objectives.


• Develops goals, objectives, policies, and procedures related to the operational needs of the program scenarios.


• Conducts department meetings on a regularly scheduled basis.


• Oversees the collection of data as needed.


• Oversees the necessary clinical supervision to student interns and other clinical staff.


• Supervises and evaluates the clinical services team including but not limited to social services, case management, and recreational therapy.


• Works a schedule tailored to the needs and objectives of the facility.


• Administrates and enforces all hospital policies on a fair and consistent basis.


• Works closely with the Chief Nursing Officer and Nurse Managers to ensure all programming is implemented on the unit.


• Coordinates daily clinical duties and schedules of social work, court services and recreational therapy department staff, flexes staffing as needed.


• Coordinates Performance Improvement activities for patient treatment programs. Responsible for the timely completion and compilation of all clinical services Performance Improvement Monitors and Performance Improvement quarterly reports.


• Responsible for calls after hours related to discharge planning and coverage issues.

Benefit Offerings Available in Addition To The Standard Comprehensive Benefits Offered:

• Student Loan Repayment


• Tuition Reimbursement


• Challenging and rewarding work environment


• Competitive Compensation & Generous Paid Time Off


• Excellent Medical, Dental, Vision and Prescription Drug Plans


• 401(K) with company match and discounted stock plan


• SoFi Student Loan Refinancing Program


• Career development opportunities within UHS and its 300+ Subsidiaries! More information is available on our Benefits Guest Website: benefits.uhsguest.com

What do our current employees value at Havenwyck Hospital and UHS?

An environment that puts patient care first. One of the most rewarding aspects of this job is providing excellent care, comfort, and security to the patients and families you treat, at their most vulnerable times. Supportive and responsive leadership. You are never alone, as you are part of a large network of peer co-workers that routinely exchange ideas and review current topics within the industry. Having the opportunity to grow, learn, and advance in your career. There are very robust continuing education options and opportunities for skills diversification and career advancement with UHS.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

Qualifications

• Master’s degree in Social Work, Psychology, Counseling or PhD. in Psychology from an accredited college or university required.


• Current license in the State of Michigan as a fully licensed Social Worker (LMSW), Licensed Professional Counselor (LPC), or Psychologist required.


• Minimum of four years post graduate experience in a clinical setting providing direct patient services required.


• Experience with patient assessments, family motivation, treatment planning and communication with external review organizations (i.e. managed care, Medicare, Medicaid) or comparable entities required.


• Knowledge of or experience with patients’ rights, advanced directives, adult and child abuse laws and emergency detention required.


• Demonstrated ability to act as a leader in a clinical setting and as member of a multidisciplinary treatment team required.


• Three years of supervisory/management experience required, five years preferred.


• Understanding of case management model of care required.


• At least two years of experience in an inpatient psychiatric or similar setting preferred.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.