Director of Clinical Operations

Direct Recruiters; Town of Florida (NY); Remote; USD 90,000 - 120,000; Full time

Job summary

A healthcare organization is seeking a leader for their Clinical Department to enhance patient care through innovative practices. This role involves managing operations, ensuring effective patient experiences, and utilizing data for improvement. The ideal candidate should possess a BSN, strong leadership skills, and over 5 years of experience in healthcare management. Compensation includes $90k-$120k, medical benefits, and remote work options.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Career Advancement Opportunities

Qualifications

• 5+ years of progressive leadership experience in Remote Patient Monitoring, Chronic Care Management, or TeleHealth.
• Proven ability to lead teams towards organizational goals.
• Strong analytical skills to leverage KPI data effectively.

Responsibilities

• Manage the day-to-day operations of the Clinical Department.
• Lead projects from design to execution.
• Ensure solid relationships between Care Navigators and patients.

Skills

Leadership

Data Analysis

Communication

Problem-solving

Time Management

Education

Bachelor of Nursing (BSN)

Master’s degree in Nursing or related field

Tools

Google Suite

Salesforce

EHR systems

Job description

Overview

• Empower patients and physicians to enhance health outcomes through an innovative platform for proactive patient care.
• Enable healthcare organizations to remotely manage chronic conditions and deliver personalized patient experiences.
• Cultivate a culture of teamwork, innovation, mutual respect, and equity.
• Advocate for prevention over treatment, inspired by personal experiences with the shortcomings of modern healthcare.
• Ensure every patient receives timely and appropriate care, regardless of their condition or status.
• Prioritize empathy and place the patient at the forefront of all initiatives.
• Foster a familial environment where collective success is celebrated, irrespective of scale.
• Emphasize ownership and empathy in all aspects of work, recognizing the profound impact on real patients' lives.

Position Responsibilities

• Champion the culture built on our mission, vision, and values.
• Build a culture of engaged Care Navigators to become the Employer of Choice for remote care navigators.
• Ensure excellent patient experiences and outcomes resulting from strong relationships built between patients and their Care Navigators who are well-equipped to empower patients with chronic conditions.
• Manage the day-to-day operations of the Clinical Department.
• Achieve operational excellence in the clinical department. Highlight management process gaps or improvement opportunities and implement solutions based on a continuous improvement mindset.
• Lead critical projects from design through execution.
• In cross-functional collaboration, ensure adequate staffing to meet patient needs and business objectives.
• Identify, track, and analyze data that will inform KPI achievement. Prepare reports and presentations for senior leadership.
• Build strong relationships with our partners as we provide remote clinical staff services to support their patients.
• Optimize Care Navigator and clinical department workflows to achieve efficiency and effectiveness.
• Closely collaborate with the Q / A and Compliance department to ensure adherence to all legal regulations, policies, procedures, and quality assurance initiatives.

Experience & Skills

Required Experience and Qualifications

• Proven track record of leading teams to achieve established department and organizational goals.
• Advanced computer skills, including use of Google Suite, Salesforce, EHR systems, and spreadsheet management.
• Strong data analysis with a keen eye to see and understand how to leverage KPI data to drive desired patient, department, and business outcomes.
• Demonstrated ability to understand complex issues and data to identify trends, gaps, and solutions to business challenges.
• Successfully identify and communicate data to front-line users that is actionable and inspiring.
• Strong problem-solving and decision-making skills.
• Strong communication skills and ability to connect with a variety of audiences including executives, and external partners, LPNs, physicians, new leaders.
• Bachelor of Nursing (BSN) or combination of experience and education
• Master’s degree in Nursing or related field preferred.
• Ability to work within a diverse and cross-functional team.
• Effective time management skills and ability to manage competing priorities.
• Must have 5+ years of progressive leadership experience, preferably in Remote Patient Monitoring, Chronic Care Management, or TeleHealth.
• Ability to work autonomously in a remote-first environment.

Preferred Experience and Qualifications

• Operations and / or Project Management Experience, PMP certification is a plus.

Compensation

Compensation $90k-$120k, Medical, Dental, Vision, Life Insurance, Paid Time Off, Career Advancement Opportunities, and the Ability to Work Remotely