Director of Clinical Operations

271 Atrium Health Specialty Network, Inc; Charlotte (NC); On-site; USD 87,000 - 131,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid Time Off

Educational Assistance Program

Retirement plans with employer match

Job summary

Advocate Health Care in Charlotte, North Carolina, seeks a licensed registered nurse leader to oversee clinical triage, disease management, and virtual care coordination. This full-time role (40 hours/week) supports enterprise care delivery and CI Information Services within outpatient settings.

Requirements include an active RN license, MSN, and leadership certification within 1 year of eligibility. You will manage care delivery models, budgets, and performance reports to improve patient

Qualifications

• Must hold an active RN license in the state of work and residence.
• MSN required; if BSN, a related master's degree is acceptable.
• Professional leadership certification within 1 year of eligibility.
• Previous leadership experience preferred.

Responsibilities

• Oversees clinical triage services, disease management and virtual care coordination.
• Develops and evaluates care delivery models and data collection.
• Manages department budget and generates reports.
• Facilitates contracts and relationships to ensure continuity of care.
• Supports governance and employee engagement.

Skills

Telephone nurse triage

Disease management

Virtual patient navigation

Virtual care coordination

Education

RN license

MSN

Leadership certification

Job description

Job Details

Department: 09124 GCMG Musculoskeletal Administration: Corporate - Administration Operations

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: variable

Pay Range: $63.45 - $95.20

Oversees all aspects of the clinical triage services, disease management, clinical discharge call management, clinical patient navigation, and virtual care coordination. Supports strategic development and implementation of a patient navigation center. Provides virtual coordination of care and clinical integration (CI) within CI Information Services and others in the outpatient setting.

Essential Functions

Supervises all clinical activities including;

• telephone nurse triage
• disease management
• virtual patient navigation
• virtual care coordination of remote team members and clinical components of discharge call management programs

Ensures information systems are in place that support the input and retrieval of reliable data. Develops, implements, and evaluates department's care delivery models. Improves data collection elements, protocol development, and overall delivery of virtual nursing care. Develops and assumes accountability for the management of the department budget and guidelines. Facilitates reports on all clinical services provided by designated departments. Develops and implements a plan or contracts of agreement between multidisciplinary health care, service providers, community resource providers, and allied healthcare providers to facilitate seamless continuity of care throughout the healthcare setting. Establishes organizational systems that ensure implementation strategies consistent with established plans: facilitating shared governance and employee engagement in order to effectively operationalize system-wide strategies.

Physical Requirements

Work requires walking, standing, and long periods of sitting at a computer work station, utilizing a headset. Work requires lifting up to 30 pounds. Must speak and understand English fluently. Intact sense of sight, hearing, smell, and touch. Good finger dexterity for computer entry. Critical thinking ability to concentrate in a fast-paced nurse triage environment. Must be able to respond quickly to changes in telephone triage unit demands and conditions.

Education, Experience and Certifications

Current RN license or temporary license as a Registered Nurse Petitioner in the state in which you work and reside or; if declaring a National License Compact (NLC) state as your primary state of residency, meet the licensure requirements in your home state; or for Non-National License Compact states, current RN license or temporary license as a Registered Nurse Petitioner required in the state where the RN works. MSN required; If undergraduate degree is BSN a Master's degree from a health-related program or MBA is acceptable. Must have MSN if undergraduate degree is not BSN. Appropriate professional leadership certification required within 1 year of eligibility for professional certification exam required. Previous leadership experience preferred. Additional education, training, certification, or experience may be required within the department by the nurse leader.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world‑class doctors and caregivers, innovative solutions, outstanding outcomes, and leading‑edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care