Director of Clinical Case Management

LEAP of California; San Bruno (CA); On-site; USD 155,000 - 185,000; Full time

Job summary

LEAP of California seeks a Director of Clinical Case Management to lead agency-wide case management, social work, and clinical services. This role supervises staff, maintains clinical standards, and ensures regulatory compliance across regions to deliver person-centered care for individuals with intellectual and developmental disabilities.

The Director will partner with the CEO and department leaders to advance LEAP’s clinical model, data-driven quality measures, and coordinated service

Qualifications

• Master's degree in Social Work (MSW) from an accredited institution.
• Current California LCSW license in good standing.
• Meets California BBS requirements to provide clinical supervision to associate clinicians.

Responsibilities

• Provide clinical supervision to staff and ensure supervision aligns with BBS requirements.
• Oversee implementation of clinical programs, protocols, and service standards across regions.
• Partner with CEO to establish case management strategy and program goals with KPIs.
• Establish clinical quality measures and monitor documentation, outcomes, and incidents.
• Build cross-functional partnerships to support coordinated service delivery.

Skills

Leadership

Staff development

Clinical supervision

Stakeholder collaboration

Analytical skills

Education

Master of Social Work (MSW)

California LCSW license

California BBS supervision requirements

Job description

Applicants must reside in California

LEAP is seeking a Director of Clinical Case Management to provide agency-wide leadership and oversight of its case management, social work, and clinical services. This leader will be responsible for case management quality, staff leadership and clinical supervision, service delivery, regulatory compliance, and the continued development of a coordinated, person-centered clinical model for individuals with intellectual and developmental disabilities.

The Director will lead and develop LEAP’s social work team, supervise an Associate Director of Clinical Case Management if the position is established, establish clinical standards and practices, and ensure high-quality, consistent services across regions. Working closely with the CEO and other department leaders, the Director will use clinical expertise, data, and quality measures to strengthen services, address complex needs, and support LEAP’s continued growth.

What You'll Do

1. Case Management Leadership, Clinical Supervision & Team Development

• Lead, supervise, coach, and develop LEAP's social work/clinical team, including supervision of an Associate Director of Clinical Case Management, if established, to support agency-wide clinical operations and day-to-day implementation.
• Provide clinical supervision to assigned staff and partner with an external clinical consultant to ensure appropriate clinical supervision across the team, consistent with Board of Behavioral Sciences (BBS) requirements and professional standards.
• Maintain an active presence in the field, observing staff practice, reviewing cases and plans, and coaching staff to strengthen clinical judgment and service quality.
• Monitor caseloads, workload, staff capacity, and clinical practice across regions.
• Lead case consultation and support social workers in complex cases, crises, and situations requiring higher-level clinical judgment.
• Identify training and professional-development needs for staff and providers and build team capacity to deliver LEAP's clinical model consistently.

2. Case Management Implementation & Service Oversight

• Oversee implementation of clinical programs, protocols, and service standards across regions.
• Ensure clinical assessments, intake, care planning, case management, home visits, crisis planning, and service coordination are delivered consistently and appropriately in collaboration with the Residential Services department.
• Ensure clinical services match each client's assessed needs and are effectively integrated into their care plan.
• Oversee clinical and therapeutic consultant services, ensuring appropriate referral, utilization, coordination, and quality.
• Provide oversight of crisis response and agency-wide on-call program, ensuring that appropriate protocols, escalation channels, staff readiness, and follow-through processes are in place and effective.
• Supervise and guide the Associate Director in coordinating agency-wide clinical operations and initiatives, specialist services, workflow, and day-to-day implementation of clinical standards and practices.
• Collaborate with Residential Services, Operations, Quality & Compliance, home providers, and other partners to support coordinated service delivery.

3. Case Management Strategy & Program Development

• Partner with the CEO to establish LEAP's case management strategy and clinical priorities aligned with client and provider needs, organizational goals, and growth.
• Lead the ongoing development and refinement of LEAP's case management service model and related clinical supports, including clear program goals, KPIs, and quality and impact measures.
• Develop and maintain case management and clinical program guides, protocols, standards, and practice expectations that translate the model into consistent service delivery.
• Use evidence-based practices, regulatory requirements, organizational data, and client, provider, and staff experiences to strengthen case management and clinical practices.
• Identify emerging clinical needs and opportunities for new or enhanced services, interventions, and partnerships.

4. Quality, Outcomes & Continuous Improvement

• Establish meaningful clinical quality, service, and outcome measures aligned with LEAP's clinical model and organizational KPIs.
• Oversee and monitor clinical documentation, service delivery, caseload trends, utilization, outcomes, incidents, and other quality and effectiveness indicators.
• Use data, case reviews, compliance findings, client, provider, and staff experience and feedback to identify trends, risks, gaps, and opportunities for improvement.
• Ensure clinical practices meet applicable regulatory, licensing, Regional Center, ethical, and organizational requirements.
• Translate findings into improvements for clinical protocols, training, staffing, services, and program design.

5. Partnerships, Cross-Functional Leadership & Board Support

• Partner with department leaders to address cross-functional needs affecting clinical services, clients, home providers, and staff.
• Build and maintain relationships with Regional Centers, clinical providers, community organizations, and other strategic partners.
• Represent LEAP's clinical model, priorities, and needs in appropriate external meetings and partnerships.
• Provide the CEO and Board with clinical trends, outcomes, risks, and program updates as requested.
• Contribute clinical expertise to organizational planning, growth, and agencywide policy development.

Who We're Looking For

Required Qualifications

Education:

• Master's degree in Social Work (MSW) from an accredited institution.
• Current California LCSW license in good standing.
• Meets applicable California BBS requirements to provide clinical supervision to associate clinicians.

Experience:

• 10-15 years of significant progressive experience in social work, behavioral health, clinical services, or related human-services settings, including experience supervising and developing professional staff.
• Demonstrated experience overseeing clinical programs, case management/service coordination, quality, and complex cases.
• Experience serving individuals with intellectual and developmental disabilities and/or individuals with complex behavioral health needs strongly preferred.
• Knowledge of California's developmental disabilities service system, Regional Centers, the Lanterman Act, applicable Title 17/Title 22 requirements, and related regulatory requirements strongly preferred.
• Strong analytical skills and demonstrated ability to use clinical and operational data to assess quality, identify trends, and improve services.
• Strong leadership, communication, judgment, collaboration, and change-management skills.

Compensation & Benefits

Employment Status: Full-time, exempt.

Salary: $155,000–$185,000 annually, commensurate with qualifications and experience.

LEAP of California offers a competitive benefits package. We will discuss specific benefits and eligibility during the recruitment process.

Equal Opportunity Employer

LEAP of California is an equal opportunity employer committed to building a diverse team that reflects the communities we serve. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity/expression, marital status, national origin, ancestry, ethnicity, disability, genetic predisposition, age, citizenship status, military status, or any other characteristic protected by law.

We strongly encourage applications from:

• Individuals with disabilities and family members of individuals with disabilities
• People of color and members of underrepresented communities
• Those with lived experience in disability services, social work, or community advocacy
• Career changers bringing operational excellence expertise to mission-driven work