Director of Client Success

Freddie Mac; New York (NY); Remote; USD 125,000 - 160,000; Full time

Job summary

A leading company in healthcare services is looking for a talented Implementation Manager to drive transformative projects and enhance client relationships across the U.S. This remote-first role allows you to impact brain health care positively, requiring strong leadership, operational skills, and healthcare experience. Join a passionate team dedicated to improving patient outcomes in a supportive, collaborative environment.

Benefits

Comprehensive benefits package including medical, dental, vision, and 401k

Remote-first model: Work virtually from anywhere in the United States

Qualifications

• Minimum of 5 years in healthcare implementations.
• Proven ability to lead in dynamic environments.
• Exceptional communication and operational skills.

Responsibilities

• Lead the implementation process and manage client communications.
• Optimize processes to meet client expectations.
• Collaborate with various teams to ensure smooth operations.

Skills

Communication

Leadership

Analytical skills

Operational mindset

Tools

Microsoft Excel

CRM software

Project management software

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary range up to $160,000
- Comprehensive benefits package including medical, dental, vision, and 401k
- Remote-first model: Work virtually from anywhere in the United States
- Opportunity to shape the future of brain health care and impact underserved communities
- Join a community of high achievers passionate about promoting brain health
- Participate in strategic development initiatives to enhance clinical quality and safety

What to Expect (Job Responsibilities):
- Lead the implementation process, coordinating between internal teams and client teams
- Serve as the primary contact for all client communications, training, and launch activities
- Manage client relationships and respond to escalations and reporting needs
- Optimize processes and workflows to meet client expectations and achieve desired outcomes
- Collaborate cross-functionally with Operations, Product, and Growth teams to ensure smooth client relationships

What is Required (Qualifications):
- Minimum of 5 years of experience managing implementations and transformation initiatives in the healthcare industry
- Proven ability to lead in fast-paced and dynamic organizational settings
- Exceptional communication and people leadership skills
- Strong operational mindset with proficiency in workflows and metrics
- Analytical skills with proficiency in Microsoft Excel for reporting

How to Stand Out (Preferred Qualifications):
- Experience with payers and healthcare systems, particularly in a technology context
- Proven experience managing scalable program implementations across multiple regions
- Knowledge of the U.S. healthcare reimbursement landscape, particularly Medicare and Medicaid
- Familiarity with CRM and project management software such as Salesforce, HubSpot, or Asana
- Genuine motivation for the mission of improving brain health and patient outcomes

#HealthcareServices #ClientSuccess #RemoteWork #CareerOpportunity #ImpactfulWork

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