Director of Client Strategy, Corporate

YipitData; United States; Remote; USD 165,000 - 170,000; Full time

Job summary

A leading market research firm seeks a Director of Client Strategy to manage a team focused on client relationships and retention. This remote-friendly role involves driving client engagement and ensuring value creation. Candidates should have strong leadership experience and a passion for customer success.

Benefits

Flexible work hours

Flexible vacation

Generous 401K match

Parental leave

Wellness budget

Learning reimbursement

Qualifications

• 5+ years of leadership experience in Customer Success or Account Management.
• Experience managing the entire lifecycle of a client.

Responsibilities

• Lead and develop a team of Client Strategy Managers.
• Drive successful renewal processes and outcomes.
• Collaborate with solutions and client strategy teams.

Skills

Empathy

Client Relationship Management

Strategic Thinking

Job description

About Us:

YipitData is a leading market research and analytics firm and recently raised up to $475M from The Carlyle Group at a valuation over $1B.

We analyze billions of data points every day to provide accurate, detailed insights for retailers and brands. Our on-demand insights team uses proprietary technology to identify, license, clean, and analyze the data many of the world’s largest investment funds and corporations depend on.

For three years and counting, we have been recognized as one ofInc’s Best Workplaces. We are a fast-growing technology company backed by The Carlyle Group and Norwest Venture Partners. Our offices are in NYC, Austin, Miami, Denver, Mountain View, Seattle, Hong Kong, Shanghai, Beijing, Guangzhou, and Singapore. We cultivate a people-centric culture focused on mastery, ownership, and transparency.

About the role:

We are looking for a Director of Client Strategy to join our growing Retail and Brands business. This is a management role leading our team of CSMs, who are focused on supporting relationships with key brand and retail customers.

In this role, you will become an expert in understanding our clients' business challenges and ensuring we drive adoption and value. Your role will be focused on driving strong client engagement and relationships to ensure value creation, leading to favorable renewal outcomes. You and your team will work in partnership with Account Executives (AEs) and Product Solutions partners.

This remote-friendly opportunity can be located in NYC (where our headquarters is located), one of our office hubs (Austin, Miami, Denver, Mountain View, or Seattle), or anywhere else in the US. However, income could be subject to New York State tax withholding depending on where the remote work is performed. Please note that we pay NYC-based salaries for US roles regardless of where employees choose to work.

As a Director of Client Strategy on the YipitData Retail and Brands team, you will:

Key Responsibilities:

• Lead and develop a team of Client Strategy Managers (CSMs), helping to set and execute plans to achieve retention and revenue goals.
• Lead the team responsible for driving successful renewal processes and outcomes: ensuring value and adoption to drive high retention and long-term client partnerships.
• Lead a team that:
• Deeply understands the client base and the jobs to be done.
• Is a trusted resource and valuable thought partner to our clients
• Provides top-notch service

• Leverages product expertise to drive value, user engagement, and adoption
• Drives cross-functional alignment with YipitData’s Product and Revenue organization to enable positive client outcomes
• Leverages tools and data to support a quickly scaling book and user base.

• Support the AE team in driving upsell opportunities by identifying additional client needs
• Build and maintain relationships with budget owners and key decision-makers
• Collaborate cross-functionally with solutions and client strategy teams to ensure clients receive high-value insights and support.
• Implement best practices and data-driven strategies to enhance account management performance.

You are likely to succeed if:

• Strong empathy and passion for helping customers win
• You have 5+ years of leadership experience in Customer Success or Account Management roles and gross retention-focused roles.
• Skilled in client relationship management, with a track record of driving value and successful renewals, leading to expansion.
• Adept at identifying risks early to mitigate churn risk and scaling this across a team
• Adept at navigating complex organizations to uncover new revenue opportunities
• A strategic thinker who can translate data into actionable plans.
• Passionate about building a team culture that prioritizes customer success and growth
• You have experience managing the entire lifecycle of a client, including onboarding, quarterly business reviews, renewal, and upsells.
• You have experience working with large enterprises and liaising with senior executives across several business functions such as strategy, sales, marketing, and data/insights.
• You have a track record of meeting and exceeding gross retention targets.
• You are a team player and are motivated by the company’s success, not just your own.
• With a high EQ, you are sensitive to clients’ needs and quickly develop client relationships.
• You have an entrepreneurial spirit and are excited to help build a newer business from the ground up.

What We Offer:

Our compensation package includes comprehensive benefits, perks, equity, and a competitive salary:

• We offer flexible work hours, flexible vacation, a generous 401K match, parental leave, team events, a wellness budget, learning reimbursement, and more!
• Everyone at YipitData is empowered to learn, self-improve, and master their skills in an environment of ownership, respect, and trust.
• The annual on-target earnings for this position is anticipated to be up to $335,000 ($165,000-$170,000 base salary + variable commission earned at 100% of quota). The final offer may be determined by several factors, including, but not limited to, the applicant's experience, knowledge, skills, abilities, and internal team benchmarks. The compensation package also includes equity.

This role may be performed fully remotely within the United States. Please note that our US headquarters are located in NYC. We also have office hubs in Austin, Miami, Denver, Mountain View, and Seattle. If the remote work is performed outside these offices, income may be subject to New York State tax withholding.

Please note that for this position, we are not able to consider candidates who currently or in the future will require visa sponsorship.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity employer.

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