Director of Client Services (Work Remotely Anywhere in the U.S.)

Businessolver; United States; Remote; USD 80,000 - 154,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Client Services who will be pivotal in delivering exceptional client experiences. This role encompasses managing client-related activities, collaborating with project management teams, and ensuring operational excellence. With a commitment to employee development and a culture that values performance and fun, this innovative firm offers a unique opportunity for growth. Join a team that prioritizes client delight and embraces technology to enhance service delivery. If you're a motivated leader with a passion for continuous learning, this is the role for you!

Qualifications

• 8+ years of experience in Benefits Administration with brokers and clients.
• Strong relationship management skills and excellent communication abilities.

Responsibilities

• Ensure high-quality client experience and manage team deliverables.
• Conduct strategy meetings and provide operational performance reports.

Skills

Client Relationship Management

Project Management

Analytical Skills

Communication Skills

Problem Solving

Technology Savvy

Education

Bachelor’s Degree in Management

Bachelor’s Degree in Communication

Job description

Director of Client Services (Work Remotely Anywhere in the U.S.)

Join to apply for the Director of Client Services (Work Remotely Anywhere in the U.S.) role at Businessolver.

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

At Businessolver, you have opportunities for individual development through our common language: Respond Readily. Trust through transparency. Assume positive intent. Be real. Live a growth attitude. Embrace the reverse golden rule.

We're currently pipelining talent for FUTURE needs and looking for a Director of Client Services. The Director of Client Services is a driver of execution, responsible for delivering a consistent, high-quality client experience. You will support all client-related activities and the needs of the team to ensure client delight.

The Role:

• Partner with Project Management and Production Planning teams to review capacity, deliverables, and performance.
• Provide direction on documentation of work requests, defining and assigning work to appropriate resources.
• Review and analyze weekly client health scorecards, addressing risk areas with the team.
• Act as client escalation point for service delivery concerns, ensuring issues are documented and addressed.
• Provide operational performance reports to client leadership weekly, highlighting successes, risks, and needs.
• Conduct strategy meetings with Customer Success team to review client activity and performance.
• Lead daily stand-ups to communicate initiatives and review deliverables.
• Manage team members through regular 1:1s, reviewing work and processes.
• Conduct onboarding and ongoing training for team members.
• Ensure team executes on Annual Enrollment activities and engages clients proactively.
• Participate in sales meetings, partner with sales on prospect visits and service scope presentations.
• Engage in ongoing education on product updates and system functionality.

Requirements:

• 8+ years of experience working with brokers, carriers, and clients in Benefits Administration.
• Bachelor’s Degree in Management, Communication, or similar preferred.
• Experience with Technology, Health & Welfare Benefits, HR, or Healthcare preferred.
• Motivated, confident, energetic, with a positive attitude.
• Strong relationship and project management skills, with analytical capabilities.
• Excellent communication skills, verbal and written.
• Resourceful problem solver, creative and constructive.
• Tech-savvy with ability to learn new technology and communicate effectively.
• Passion for continuous learning and technology.
• Availability to travel up to 15%.

The pay range is $80K to $154K annually, determined by experience and internal factors. Other compensation includes an annual bonus and a benefits package detailed here.

The Businessolver Way: Our culture challenges employees to perform at their best while having fun. We value skills, experience, and making a difference.

Businessolver is committed to data security and privacy, training employees in best practices and maintaining strict policies.

Equal Opportunity: Businessolver is an Affirmative Action and Equal Opportunity Employer, welcoming applicants regardless of race, religion, gender, age, disability, veteran status, and more, including consideration of criminal histories as per legal requirements.