Director of Client Services & Systemic Improvement

Administrative Services for Independent Agencies; Denver (CO); Hybrid; USD 120,000 - 135,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness

Comprehensive benefits package

Job summary

The Office of the Colorado Child Protection Ombudsman in Denver, Colorado is seeking a Director of Client Services to lead the department that receives and assesses concerns, explains options, and conducts objective reviews. This role reports to the Chief Executive Officer and will guide two mid-level managers to uphold service quality and accountability.

Ideal candidates bring a track record of empathetic, evidence-based leadership, strong collaboration across agencies, and a commitment to

Qualifications

• Undergrad degree in human services, social work, public administration, or related field plus at least seven years of progressive child-welfare experience.
• At least five years of professional experience with complex case management, oversight, or reviews involving children and families.
• At least four years of progressively responsible management experience, including direct supervision.
• Experience with program/department operations, staffing, workload, policies, and service delivery.
• Advanced knowledge of Colorado’s child protection system and related laws and practices.
• Experience evaluating casework or operations to identify issues and drive improvements.
• Experience collaborating across agencies and communicating complex information.
• Ability to exercise independent judgment and maintain confidentiality on leadership team.

Responsibilities

• Establish strong working relationships with managers and staff.
• Provide leadership for and through two lead case analysts with clear accountability.
• Evaluate operations and identify opportunities to improve efficiency, quality, and client experience.
• Strengthen handling of complex client matters with objective review and timely resolution.
• Use client-service data to identify systemic concerns and inform improvements.
• Collaborate with leadership to align client services with priorities and performance expectations.

Skills

Leadership

Staff Development

Client Service

Communication

Policy Interpretation

Data-Driven Decisions

Education

Bachelor's degree in human services, social work, public administration, or related field

Advanced degree (preferred)

Job description

The Office of the Colorado Child Protection Ombudsman in Denver, Colorado is seeking a Director of Client Services to lead the department that receives and assesses concerns, explains options, and conducts objective reviews. This role reports to the Chief Executive Officer and will guide two mid-level managers to uphold service quality and accountability.

Ideal candidates bring a track record of empathetic, evidence-based leadership, strong collaboration across agencies, and a commitment to