Director of Client Retention & Engagement

Sodexo; Dallas (TX); Remote; USD 101,000 - 188,000; Full time

Job summary

A global service provider seeks a Director of Client Retention & Engagement to lead client portfolio growth through strategic planning and strong relationship management. The ideal candidate possesses deep financial insight and CRM expertise, with strong skills in influencing stakeholders. This full-time position involves frequent travel across multiple states in the U.S. and offers a competitive salary range. Comprehensive benefits, including health and retirement plans, are provided. Exceptional communication and conflict management skills required.

Benefits

Commission plan

Vehicle allowance

Medical, Dental, Vision Care

401(k) Plan with Matching Contributions

Paid Time Off

Qualifications

• 7+ years of functional experience in client relations or sales, preferably in Campus segment.
• Proven ability to analyze client needs and respond to RFPs.
• Experience working with senior leaders and C-suite.

Responsibilities

• Lead strategic efforts to retain and grow the Campus client portfolio.
• Develop winning business solutions and present proposals.
• Ensure high-quality data and reporting for retention strategies.

Skills

Client relations

Financial acumen

CRM expertise

Influencing skills

Communication

Education

Bachelor's degree or equivalent experience

Job description

Role Overview

As Sodexo's Director of Client Retention & Engagement, you will lead strategic efforts to retain and grow our Campus client portfolio by developing winning business solutions, building strong relationships, and driving financial performance. You’ll analyze client needs, craft compelling proposals, and collaborate across teams to deliver value and innovation. This role requires deep financial acumen, CRM expertise, and the ability to influence stakeholders at all levels. You’ll travel frequently (60%+), engage with clients and students, and ensure high-quality data and reporting to support retention and growth strategies. Employee will reside near a major airport in the territory: TX, OK, LA, MS, AR, MO, KS, NE, IA, IL, IN, MI, WI and MN.

Incentives

Commission plan, vehicle allowance

What You\'ll Do

• Manage a multi-year portfolio and develop retention strategies
• Influence cross-functional teams without formal authority
• Build and present winning proposals that drive client retention
• Travel extensively to engage with clients, students, and leadership
• Lead retention presentations and assist in contract development
• Conduct cost-benefit and needs analyses to shape business solutions
• Research market trends and competitor strategies
• Ensure CRM data quality and reporting compliance

What We Offer

Compensation is fair and equitable, partially determined by a candidate\'s education level or years of relevant experience. Salary offers are based on a candidate\'s specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Proven success in client relations or sales, preferably in the Campus segment
• Strong financial acumen and strategic thinking
• Ability to read and respond to RFPs effectively
• Excellent communication and relationship-building skills
• Experience working with C-suite and senior leaders
• Comfort with frequent travel (60%+)
• CRM management expertise
• Ability to manage conflict and influence without authority
• Valid driver\'s license required

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please completethis form (https://app.smartsheet.com/b/form/dbdf3c39f65e4cd49eda84cc599389ab).

Qualifications & Requirements

Minimum Education Requirement: Bachelor\'s degree or equivalent experience

Minimum Functional Experience: 7 years

Location

US-IL-Chicago | US-TX-Dallas | US-MN-Minneapolis | US-KS-Wichita

System ID: 983534

Category: Sales

Employment Status: Full-Time

Exempt

Posted Range: $101600 to $187990

Company : Segment Desc: CORPORATE STAFF

Remote