Director of Client Relations

Ernest; Idaho Falls (ID); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Comprehensive Benefits

Exceptional Culture

Job summary

Ernest is seeking a Director of Client Relations in Idaho Falls to lead a team of Client Relationship Managers and drive growth through new business development and account expansion.

You will build authentic client partnerships, represent Ernest in your region, and create memorable client experiences while guiding strategic sales initiatives from boardrooms to local events.

Qualifications

• Track record of building client relationships with business clients.
• Confidence in building rapport at all levels from clients to colleagues.
• Industry outside sales experience is helpful but not required.

Responsibilities

• Lead and coach a team of Client Relationship Managers (CRMs).
• Drive growth through new business development and key account expansion.
• Lead monthly sales reviews and set region-wide goals.

Skills

Client relationship management

Sales leadership

Strategic planning

Job description

For over 80 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people.

Director of Client Relations (aka Director of Sales)

Location: Idaho Falls, ID
Sales Territory: Local radius
Full-time | Base Salary + Bonus | Comprehensive Benefits | Exceptional Culture
Salary range and comp: 100 - 130k + bonus + perks

At Ernest, our people are the heart of our success and that includes our clients. As we continue to grow, we’re looking for a Director of Client Relations to lead from the front. This is more than a sales leadership role, it’s about building deep relationships, championing a high-performance team, and becoming the face of Ernest in your territory. We’re looking for a talented and driven sales leader who can inspire a team of Client Relationship Managers (CRMs), drive growth through new business development and account expansion, and create unforgettable client experiences along the way. You know how to lead in every setting from boardrooms to BBQs, ballgames to cold call walk‑ins and you make clients feel like partners and teams feel unstoppable. If that’s your style, you’ll fit right in at Ernest.

What You'll Do

• MotivateandmanageateamofB2BClientRelationshipManagers(akaoutsidesalesreps)
• Coachyourteaminsalesstrategies,tools,andaccountplanning
• Leadmonthlysalesmeetingsandconductregularreviewstokeepgoalsontrack
• Serve as the go-to sales leader for your region internally and externally
• Buildauthentic,lastingrelationshipswithbusinessclients
• RepresentErnestatappreciationevents,sportsoutings,andclientmeetings
• Partnerwithsupplierrepstodrivevalueandstrengthenrelationships

Drive New Business and Grow Existing Accounts

• GuideandsupportyourClientRelationshipManagersastheyhuntfornewbusinessandgrowkeyaccounts
• CoachCRMstodeepenaccountpenetrationandmaximizeGTMgrowthacrosstheirportfolios
• Beastrategicpartnerinremovingroadblocks,navigatingclientchallenges,andensuringsuccessfuloutcomes

Lead with Operational Excellence

• Supportcompanypoliciesrelatedtocredit,collections,pricing,andmore
• Approvepricingdeviationsandoverseesalespromotions,campaigns,andcontests

What You Bring

• Trackrecordofstrategicthinkingandoperationalexecution
• Confidence in building rapport at all levels from clients to colleagues
• Industry experience not required but relevant outside sales experience is a must

Why Ernest?

We don’t just build sales teams, we build careers. Our culture is rooted in connection, development, and a shared belief that when one of us moves forward, we all move forward. You’ll be empowered to lead, equipped to succeed, and supported by a team that celebrates every win, big or small.

Let’s build something great together!