Director of Client Operations

Premise Health Inc.; Las Vegas (NV); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) program with company match

Paid holidays and vacation time

Wellness program

Access to virtual primary and behavioral health care

Job summary

Premise Health Inc. seeks a Full-time Hybrid Director of Client Operations in Las Vegas, Nevada. The role involves leading client relations, improving health center performance, and demonstrating strategic business acumen. Applicants should have a Bachelor's degree and 10+ years of experience in management within a healthcare setting. Compensation ranges from $140,000 to $160,000 annually, with additional benefits including insurance, 401(k) matching, and more.

Qualifications

• 10+ years’ experience in a business environment or related industry, managing others.
• Experience managing virtual teams.
• Healthcare experience in medical, pharmacy, or similar environments preferred.
• Experience in an Operations function desired.
• Prior budget and P&L responsibility desired.

Responsibilities

• Serve as the main client contact on strategic integration and expansion opportunities.
• Identify processes to improve overall performance of health centers.
• Demonstrate strong business acumen and knowledge of staffing and budget.
• Solve complex problems effectively.
• Coordinate communication across multiple virtual sites.

Skills

Leadership skills

Relationship-building skills

Strong written, verbal and presentation skills

Attention to detail

Adaptability and ability to manage change

Excellent follow-up skills

Ability to interact at all organizational levels

Process or efficiency management

Education

Bachelor’s degree in a related field or equivalent experience

Tools

Medical information management systems

Excel

PowerPoint

Word

Outlook

Job description

Location: Full-time Hybrid Director of Client Operations, located in Las Vegas, Nevada.

Responsibilities

• Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value‑added strategies and proactively identifying client needs related to healthcare trends.
• Identifies processes to improve overall performance of health centers and defines innovative performance measurements to integrate corporate strategies.
• Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings to implement and drive strategic and relevant operational outcomes.
• Strategically identifies and solves complex problems effectively, emphasizing proactive approaches with support from corporate and regional resources.
• Identifies and requests participation from corporate departments in strategic meetings as client needs dictate.
• Operates as lead on post‑go‑live implementations.
• Coordinates and facilitates communication across virtual sites, navigating multilayer client relationships (vendors, consultants, etc.).
• Effectively manages complex multiple lines of service and clients.
• Provides leadership, coaching, and mentoring at the site level.
• Builds talent to proactively manage additional lines of service.
• Participates in the sales process.
• Acts as the escalation point for clients.
• Consults with Medical, Legal or Compliance departments regarding regulations, practice acts, practice law, certification requirements, etc.
• Manages site‑level supervisors.
• Oversees management of up to 15 health centers with multiple lines of service.
• Manages relationships with up to 10 clients.
• Manages a portfolio of $2M – $10M in gross annual revenue.
• Manages (direct and indirect) up to 10 – 50 FTEs.

Qualifications

• Bachelor’s degree in a related field preferred or equivalent experience.
• 10+ years’ experience in a business environment or related industry, managing others.
• Experience managing virtual teams.
• Healthcare experience managing in medical, pharmacy, fitness or similar environments preferred.
• Experience in an Operations function desired.
• Prior budget and P&L responsibility desired.
• Demonstrated experience with medical information management systems.
• Demonstrated process or efficiency management.
• Strong Excel, PowerPoint, Word and Outlook skills required.
• Strong written, verbal and presentation skills required.
• Excellent follow‑up skills and attention to detail.
• Ability to work both independently and as a team member.
• Strong relationship‑building skills.
• Ability to interact at all organizational levels (internal and external).
• Demonstrated strong leadership skills.
• Demonstrated adaptability and ability to manage change.
• Knowledge of Workers’ Compensation, Medicare and/or clinical standards of practice preferred.

Compensation and Benefits

Premise provides its reasonable and genuinely expected range of compensation for this position of $140,000.00 – $160,000.00 annually. A number of factors will influence the rate offered, including experience, qualifications, geographic location, and other factors. This position is eligible for an Annual Performance Incentive that is a percentage of base salary and awarded based on individual annual evaluation and company financial performance.

In addition to competitive pay, Premise offers full‑time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company‑sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed at https://jobs.premisehealth.com/benefits.

Equal Employment Opportunity

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.