Director of Client Experience & Care Innovation

Care Around the Block - Knoxville TN; Knoxville (TN); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

401(k) Plan with Employer Match

Disability Insurance

Life Insurance

Free Telehealth for Employees and Dep"

Mileage Reimbursement

Company-Provided Laptop & Cell Phone

Flexible Scheduling

Job summary

Care Around the Block - Knoxville TN is seeking a Director of Client Experience in Knoxville, TN. You will lead a care management team, set clinical standards, and oversee the end-to-end client experience with a focus on whole-person care.

The role emphasizes leadership, collaboration with IT/product teams, and the design of innovative care models to enhance the aging experience for clients and families.

Qualifications

• 5+ years of care management, case management, or geriatric care experience with an active RN license.
• CCM certification or Aging Life Care Association membership preferred.
• Ability to lead a team and collaborate with clinical and IT partners.

Responsibilities

• Lead and mentor a team of 10–12 care management professionals, guiding development and exceptional client care.
• Establish clinical standards for assessments, care plans, and informed decision-making.
• Oversee the client experience from intake and planning through ongoing services and follow-up.
• Champion a whole-person approach addressing medical, emotional, social, and daily needs.
• Facilitate collaborative case discussions to navigate complex client situations.
• Design and pilot innovative care models addressing real client needs and anticipate challenges.
• Collaborate with the software product team to align tech with care management and client experience.

Skills

Clinical leadership

Client advocacy

Tech proficiency

Travel locally

Care management focus

Education

Active RN license

CCM or Aging Life Care Association preference

Job description

Care Around the Block - Knoxville TN is seeking a Director of Client Experience in Knoxville, TN. You will lead a care management team, set clinical standards, and oversee the end-to-end client experience with a focus on whole-person care.

The role emphasizes leadership, collaboration with IT/product teams, and the design of innovative care models to enhance the aging experience for clients and families.