Director of Client Delivery

Shannon Connex Recruiting; Chicago (IL); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive base + profit sharing

Top-tier health benefits and 401(k) matching

Discretionary PTO and professional development support

Access to on-site fitness and growth perks

Job summary

A leading women's event agency is seeking a Director of Client Delivery to manage transformative client relationships and ensure exceptional service delivery. The role requires 8+ years of experience in client services, strong leadership, and excellent communication skills. This is a full-time position in the Greater Chicago Area offering competitive compensation and benefits.

Qualifications

• 8+ years of experience in client services or account management.
• Strong leadership and team management skills.
• Exceptional communication and presentation skills.

Responsibilities

• Develop strong client relationships and be the primary point of contact.
• Create strategies to measure client satisfaction levels consistently.
• Collaborate across teams to implement engagement strategies.

Skills

Communication

Negotiation

Leadership

Problem-Solving

Education

Bachelor’s degree in Business or Marketing

Tools

CRM platforms

Project management tools

Job description

Direct message the job poster from Shannon Connex Recruiting

Hospitality headhunter/recruiter @shannonconnexllc. Finding undiscovered talent for meetings, events, and DMCs nationally. Speaker, ADMEI events…

Summary of role

The Director of Client Delivery drives transformative, long-term client relationships, bringing together bold ideas, seamless execution, and results that matter. This role goes beyond traditional project management because as the steward of the client journey, you are the driving leader between all the departments: creative, marketing, and operations. You will make sure every detail reflects this company's commitment to innovation, purpose, and exceptional experiences and delivery from start to finish.

The company

This dynamic women-owned event agency is rooted in the belief that events should never feel transactional. They are about connection, clarity, and creativity that moves the needle. Master storytellers, their teams transform the raw materials of a client vision into a powerful formula for success.

What You’ll Do

Client Relationship Management

• Retention and Growth: Develop strong client relationships and be the primary point of contact for key accounts, ensuring their needs are met and expectations exceeded.
• Client Satisfaction: Champion a client-centric culture within the team. Create strategies to measure client satisfaction levels consistently.
• Advocacy: Act as a strong advocate for clients, effectively communicating their feedback and needs to internal teams.
• Build and maintain strategic partnerships with clients
• Act as the lead liaison, ensuring clarity, transparency, and trust throughout the client journey.
• Collaborate across teams to design and implement engagement strategies that deliver measurable success.
• Use project management tools to monitor deliverables, timelines, and outcomes, ensuring excellence in execution.

Sales and Marketing Responsibilities

• Partner with sales to develop high-impact proposals that highlight company value.
• Collaborate with marketing to create campaigns and content that drive brand visibility
• Support business development efforts by participating in pitches and ensuring a seamless transition from prospect to active client.
• Work with marketing to develop thought leadership pieces that position the company as an innovator in the events industry.

Operational Excellence

• Process Improvement: Continuously evaluate and improve processes and workflows
• Technology Adoption: Embrace and leverage technology to improve client communication, service delivery, and data analysis.
• Reporting & Analysis: Work with CEO + COO to determine best key performance indicators (KPIs) related to client satisfaction, retention, and revenue.
• Collaboration: Work closely with other departments (sales, marketing, design, production) to ensure seamless client experiences and alignment with overall business objectives.

Industry Engagement and Thought Leadership

• Represent the company at industry events, showcasing its leadership in creative and client-centered strategies.
• Build networks with influencers and collaborators to expand reach and impact.

What You Bring

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
• 8+ years of experience in client services, account management, or a related leadership role, preferably in the events or creative industries.
• Proven track record of managing high-value client relationships and driving measurable outcomes.
• Strong leadership and team management skills, with the ability to inspire and develop talent.
• Exceptional communication, negotiation, and presentation skills. Possesses excellent written and verbal communication skills.
• Proficiency in CRM platforms, project management tools, and financial management systems.
• Analytical mindset with a passion for creativity and innovation.
• Demonstrate strong problem-solving and conflict-resolution skills.
• Understand the company's business model, products/services, and industry landscape.

Perks That Match Your Impact

• Competitive base + profit sharing.
• Top-tier health benefits and 401(k) matching.
• Discretionary PTO and professional development support.
• Access to on-site fitness and growth perks.
• Work with a founder-led, women-owned company known for pushing boundaries and creating events that drive real change.

This company provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Shannon Connex Recruiting manages this job posting.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitality and Events Services

Referrals increase your chances of interviewing at Shannon Connex Recruiting by 2x

Get notified about new Client Director jobs in Greater Chicago Area.

Client Director - Large Retail & Ecommerce

Director of Client Engagement and Strategy

Chicago, IL $100,000.00-$130,000.00 2 weeks ago

Director, Customer Success Account Management Operations

Director of Communications and Marketing

Franchise Startup Director – Sales Support

Director of Sales, Automotive Service Solutions

Chief of Staff, Carelon Payment Integrity

Chicago, IL $160,000.00-$190,000.00 2 weeks ago

Director, Loyalty Sales Specialist -Financial Services and Cardholder Loyalty (Open to Remote US)-R-243104

Director of Marketing - Food Distributor

Greater Chicago Area $140,000.00-$160,000.00 2 weeks ago

Rosemont, IL $170,000.00-$195,000.00 3 hours ago

Chicago, IL $90,000.00-$90,000.00 5 months ago

Director, Client Experience (Spanish-Speaking)

Chicago, IL $154,080.00-$254,280.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.