We are seeking an experienced Director of Case Management to oversee hospital case management operations and ensure safe, efficient, and appropriate patient care transitions. This is a full-time, on-site leadership position responsible for managing the case management team, coordinating discharge planning, monitoring utilization management, and ensuring compliance with Medicare and other payer requirements.
Responsibilities
- Oversee daily case management operations and supervise the case management team.
- Coordinate interdisciplinary discharge planning and patient transitions across inpatient, outpatient, and post-acute care settings.
- Collaborate with physicians, nursing staff, social services, and other departments to ensure continuity of care.
- Monitor utilization management activities, patient status, length of stay, and resource utilization.
- Ensure compliance with Medicare regulations, reimbursement requirements, and other payer guidelines.
- Develop, implement, and update case management policies and procedures.
- Analyze clinical and financial data to improve workflows, patient flow, and resource utilization.
- Educate and coach staff on case management best practices and performance improvement.
- Provide guidance on complex medical case management issues.
- Participate in quality improvement initiatives and strategic planning.
Qualifications
- Bachelor’s degree in nursing, social work, or a related healthcare field required.
- Licensed clinical background, such as RN, LCSW, or a related discipline.
- Strong knowledge of case management, medical case management, discharge planning, and care transitions.
- Experience with utilization management, length-of-stay reviews, and resource optimization.
- Understanding of Medicare regulations and hospital reimbursement requirements.
- Proven leadership experience, including staff supervision, coaching, and performance management.
- Excellent communication, collaboration, and conflict-resolution skills.
- Strong analytical, organizational, and problem-solving abilities.
- Familiarity with electronic health records and case management or utilization review software.
- Advanced degree or case management certification, such as CCM or ACM, is preferred.