Director of Case Management

BayMark Health Services; Effingham (NH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Health/dental/vision

401(k) plan

Generous PTO

Growth opportunities

Job summary

Granite Recovery Centers in Effingham, NH seeks a Director of Case Management to lead the Recovery Case Managers, oversee case assignment, and drive quality of care across the department.

Reporting to the Clinical Director and Utilization Review, the DCM coordinates level-of-care decisions, aftercare planning, and team development while upholding our recovery-focused mission and values. Strong leadership, HIPAA compliance, and timely communication are essential to success.

Qualifications

• High school diploma or equivalency required.
• Extensive experience with 12-Step program.
• Manage RCM and RCMA weekly payroll.
• At least 3 years in 12 Step recovery with sobriety.
• Sponsorship experience.

Responsibilities

• Assign inbound cases to RCMs.
• Assign group facilitation to RCMs daily.
• Meet weekly with RCMs for case management control and team health.
• Hold RCMs accountable for performance and efficiency.
• Oversee RCM documentation and HIPAA compliance.
• Oversee conversions to IOP and outbound referrals.
• Maintain ASA rate goals.
• Coordinate client reading of 5th steps.

Skills

Client engagement

Mission & values

Time management

Education

High school diploma or equivalent

Job description

Description

Director of Case Management - Effingham, NH

At Granite Recovery Centers, we do things differently. Our workforce are not just employees, they are members of a large, diverse, mission and values driven family who are collectively committed to changing and saving lives affected by addiction. We celebrate being an Employer of Choice committed to providing a recovery friendly and equal opportunity workplace.

Overview:

The Director of Case Management (DCM) is the administrative manager of all Recovery Case Managers (RCMs), handling all aspects of case assignment, group facilitation assignment, and oversight of quality of RCM performance. The DCM works in alignment with Clinical Director, Operations Supervisor and Utilization Review to oversee client care, level of care step downs and aftercare planning.

Knowledge:

• High school diploma or equivalency required

• Extensive experience with 12-Step program

• Manage RCM and RCMA weekly payroll

• At least 3 years in 12 Step recovery (experience working ALL 12 Steps) having maintained continuous freedom from all drugs and alcohol for this period

• Sponsorship experience

Skills:

• Operation landing pad – ensure client engagement

• Demonstrate and foster the company’s mission, vision & values

• Time management skills and the ability to work on multiple projects simultaneously

Abilities:

• Model recovery with integrity in word and deed

• Assign inbound cases to RCMs

• Assign group facilitation to RCMs on a day-to-day basis, driven by placement of talent, group needs as primary driver and RCM schedule as a secondary driver

• Meet with RCMs once per week for case management control, departmental direction, team building and department general health and welfare

• Hold RCMs accountable for work performance, effectiveness, and efficiency

• Monitor RCM compliance on client contracts, phone policy, “buddy” relations

• Monitor RCM performance on all obligated collateral contacts, referent, family, legal

• Monitor all RCM obligations for client, referent, and family intros

• Ability to work in a fast-paced, dynamic environment

• Ability to communicate effectively in written, electronic, and oral form

• Ability to make sound decisions and/or find alternative solutions

• Provide leadership, strategy, and vision for the case management department

Other Characteristics:

• Oversee timely and copious filing of all charting responsibilities of RCMs

• Oversee RCM performance of documentation for the following groups: Goal Setting and Recovery Process

• Oversee RCM vetting of client phone usage, medication approvals, car approvals and client restrictions

• Oversee RCM performance of pending and scheduled census cues to the team and/or GRC receiving centers

• Maintain UR Flow spreadsheet and compliance and alignment with the Utilization Review department

• Oversee RCM compliance to HIPAA confidentiality

• DCM is expected to attend the following meetings: Morning Meeting, Leadership, and when necessary, Safety Squad and Quality Assurance

• Any duty or task as assigned by ED/CEO/CCO

• Oversee conversions to IOP and outbound referrals

• Meet and maintain ASA rate goals

• Oversee the coordination of clients reading of 5th steps

• Develop de-escalation tactics to train and educate the department

• Remain in constant contact with OS to ensure staffing needs are met

• Must meet then maintain all pre-employment requirements which includes reference checks, applicable state and national required background screening, 10 panel urine drug screen, DMV check, insurance (if applicable), and license/credential verifications

Benefits:

• Competitive salary

• Comprehensive benefits package including medical, dental, vision and 401(K)

• Generous paid time off accrual

• Excellent growth and development opportunities

• Satisfying and rewarding work striving to overcome the opioid epidemic.

Here is what you can expect from us:

Granite Recovery Center is committed to helping people achieve lasting sobriety through comprehensive care and compassionate support. Founded by and staffed with individuals in recovery themselves, we treat residents with the respect and dignity they deserve. Our Portland Maine rehab center provides individualized care and evidence-based clinical approaches in an environment that promotes healing.

Granite Recovery Center is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.