Director of Care Services (RN)

Life Care Centers of America; Cleveland (TN); On-site; USD 120,000 - 160,000; Full time

Job summary

Life Care Centers of America affiliate Century Park is seeking a Director of Care Services (RN) to provide enterprise-wide leadership across communities. You will supervise Regional Directors of Resident Care, guide clinical operations, and ensure regulatory compliance while supporting high-quality resident care and service delivery.

The role requires travel ~70% to support on-site communities, strong nursing leadership, and collaboration with regional and community leadership to align with

Qualifications

• RN license in good standing, maintain licensure throughout employment.
• Associate’s or Bachelor’s Degree in Nursing from an accredited college or university.
• Minimum five years of nursing management experience in senior living, with emphasis on assisted living.

Responsibilities

• Provide enterprise-wide leadership and oversight of resident care services across Century Park communities.
• Directly supervise Regional Directors of Resident Care and provide coaching on clinical operations and staffing.
• Ensure compliance with federal, state, and local requirements and company policies.

Skills

Leadership

Regulatory knowledge

Travel readiness

Education

RN license

Nursing degree (AS/BSN)

Tools

EHR systems

Microsoft Office

Job description

an affiliate of Life Care Centers of America

Purpose

The Director of Care Services (RN) provides enterprise-wide leadership and oversight of resident care services across Century Park communities. This position leads, supervises, and develops the Regional Directors of Resident Care and provides clinical direction, education, and support to Resident Care Directors, Executive Directors, and community care teams. The Director of Care Services is responsible for promoting high-quality resident care, regulatory compliance, effective clinical systems, operational excellence, and responsible resource management. This position works collaboratively with regional and community leadership to ensure resident care practices align with applicable laws and regulations, company standards, and Century Park’s quality and financial objectives. Reports to the Chief Nursing Officer.

Education and Experience

• Associate’s or Bachelor’s Degree in Nursing from an accredited college or university.
• Current Registered Nurse (RN) license in good standing; must maintain required licensure throughout employment.
• Minimum five years of successful nursing management experience in senior living, with an emphasis on assisted living.
• Minimum two years of multi-site clinical leadership experience.
• Knowledge of applicable federal and state regulations governing senior living and assisted living.
• Current CPR certification upon hire or completion during orientation; certification must remain current throughout employment.

Specific Requirements

• Ability and willingness to travel overnight approximately 70% of the time to support communities on-site, generally a minimum of 3.5 days per five-day workweek, with approximately one home-office week per month.
• Demonstrated clinical leadership and expert knowledge of nursing standards and assisted living practices.
• Ability to lead and develop multi-site clinical leaders and work effectively with regional and community leadership.
• Strong problem-solving, decision-making, conflict-management, and independent judgment skills.
• Excellent written and verbal communication, training, and presentation skills.
• Ability to work independently and manage competing priorities.
• Ability to remain calm and exercise sound judgment during emergencies or crisis situations.
• Commitment to excellent customer service, hospitality, and service to seniors.
• Ability to maintain confidential and proprietary information.
• Proficiency with Microsoft Office, Outlook, Windows, electronic health records, and other internet-based applications used in the performance of the role.
• Valid driver’s license and acceptable driving record.
• Demonstrates integrity and professionalism, treats associates with dignity and respect, and adheres to Century Park’s Code of Ethics and required compliance standards.

Primary Job Responsibilities

Below is a description of basic job duties, though other related duties may become necessary as directed by supervisor.

• Provides enterprise-wide leadership and oversight of resident care services across Century Park communities, ensuring consistent standards of quality, service, and clinical practice.
• Directly supervises, develops, and holds accountable Regional Directors of Resident Care, establishing priorities and expectations and providing coaching related to clinical operations, leadership, staffing, performance, and problem-solving.
• Ensures resident care operations comply with applicable federal, state, and local requirements, company policies, nursing standards, and established clinical practices.
• Oversees clinical quality and risk management, including audits, QMPI processes, identification of clinical trends and risks, corrective action planning, and continuous improvement initiatives.
• Provides clinical leadership and guidance related to resident assessments, levels of care, changes in condition, move-in processes, and other complex resident care matters to promote appropriate care, resident satisfaction, and successful community operations.
• Provides oversight of medication management and clinical systems, including medication administration practices, PCC, medication storage and controlled substance documentation, electronic health records, and related clinical technology.
• Partners with regional and community leadership to ensure appropriate resident care staffing, labor management, and resource utilization based on resident needs, operational requirements, and approved budgets.
• Oversees and supports the recruitment, onboarding, development, performance management, succession planning, and retention of resident care leadership, working through the Regional Directors of Resident Care to strengthen community care teams.
• Identifies organizational training needs and develops, coordinates, and delivers clinical education based on regulatory requirements, clinical trends, audit findings, operational needs, and areas of identified risk.
• Serves as the company’s clinical subject-matter expert and leadership resource, promoting alignment and effective communication among Regional Directors of Resident Care, community leadership, regional leadership, and Corporate Support Services.

Essential Functions

• Plan, develop, organize, implement, evaluate, benchmark, and direct regional team members to deliver high-quality resident care and services
• Ensure the community complies with all federal, state, and local requirements
• Represent Century Park effectively in the surrounding community
• Supervise Regional Directors of Resident Care effectively
• Provide excellent customer service and maintain a positive attitude
• Attend work dependably and regularly
• Concentrate and apply reasoning skills and good judgment
• Communicate and work productively on an interdisciplinary team
• Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
• Read, write, speak, and understand English