Director of Care Coordination, Proactive Care Shared Services

22500 Proactive Care; United States; On-site; USD 82,000 - 127,000; Full time

Job summary

Intermountain Health is seeking a Proactive Care Shared Services Care Coordination Director to drive collaboration among clinical operations, physicians, and senior leadership across the Intermountain footprint (UT, ID, NV, MT or CO). This executive will align Care Traffic Control with value-based, patient-centered care models and lead multidisciplinary teams to improve outcomes.

Based in the Intermountain Health footprint, the director will shape population health initiatives, foster a

Qualifications

• Bachelor’s degree in healthcare or business administration.
• Demonstrated healthcare leadership experience.
• Experience in service co-development with customers as well as health services implementation.
• Excellent written and verbal communication skills.
• Excellent presentation, interpersonal, and relationship-building skills with a high level of proficiency creating executive facing deliverables.
• Experience with change management in large organizations.
• Proven track record of leadership, including achieving results with and through others.
• Ability to coach and develop teams of leaders.
• Strong computer skills including knowledge of MS suite of systems.

Responsibilities

• Provide strategic leadership, direction, and administration for Care Traffic Control teams in physician practices.
• Collaborate cross-departmentally to coordinate services and optimize care delivery.
• Assess practice readiness for Care Traffic Control services.
• Identify opportunities for Care Traffic Control improvement and monitor execution.
• Lead development and implementation of population health management models within Care Traffic Control.
• Foster collaboration and a constructive team environment.
• Lead Care Coordination Managers, Supervisors, and Coordinators to improve practice outcomes.
• Partner with leaders to implement strategic and operational solutions to improve safety, quality, patient experience, and access.

Skills

Healthcare Leadership

Healthcare Operations

Care Management

Healthcare Management

Patient Safety

Traffic Control Coordinating Services

Workforce Development

Patient Care Coordination

Patient Care

Education

Bachelor’s degree in healthcare or business administration

Master’s degree in healthcare or business administration

Job description

Job Description

The Proactive Care Shared Services Care Coordination Director drives collaboration and alignment among clinical operations teams, Care Traffic Control, physicians, and senior leadership at physician practices to drive practice improvement and transformation. This leader must reside in the Intermountain Health footprint (UT, ID, NV, MT or CO).

Essential Functions

• Provides strategic leadership, direction, and administration in optimizing performance of Care Traffic Control team in employed and affiliated physician practices while implementing structures, processes, and services in alignment with value-based, patient focused care models.
• Closely collaborates cross interdepartmentally with leaders in analytics, network operations, care management, home services, coding, and other areas to ensure services are coordinated and optimized.
• Assesses practice/provider readiness for Care Traffic Control services.
• Identifies opportunities for and develops suggestions for Care Traffic Control services improvement and monitors/assists in execution of improvement activities.
• Leads development and implementation of population health management models within Care Traffic Control.
• Promotes collaboration and a cooperative atmosphere and fosters a team environment.
• Provides leadership and direction to Care Coordination Managers, Supervisors, Care Coordinators, and other team members to optimize practice outcomes.
• Collaborates with management and operations team members to develop strategic, operational, and technological solutions for improving safety, quality, patient experience, provider engagement, and access, while reducing the cost of care delivered.
• Partners with leaders in Clinical Operations to lead the implementation and expansion of Care Traffic Control services.
• Builds strong, credible working relationships with senior management and physician leaders of organizations in various regions and markets to drive meaningful change in care delivery.
• Reports directly to the Executive Director of Operations Transformation.

Skills

• Healthcare Leadership
• Healthcare Operations
• Care Management
• Healthcare Management
• Patient Safety
• Traffic Control Coordinating Services
• Workforce Development
• Patient Care Coordination
• Patient Care

Minimum Qualifications

• Bachelor’s degree in healthcare or business administration
• Demonstrated healthcare leadership experience
• Experience in service co-development with customers as well as health services implementation
• Excellent written and verbal communication skills
• Excellent presentation, interpersonal, and relationship-building skills with a high level of proficiency creating executive facing deliverables
• Experience with change management in large organizations
• Proven track record of leadership, including achieving results with and through others
• Ability to coach and develop teams of leaders
• Strong computer skills including knowledge of MS suite of systems

Preferred Qualifications

• Master’s degree in healthcare or business administration
• Leadership experience in Care Coordination or Care Management practice
• Experience in population health and value based care operations delivery

Physical Requirements

Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts. For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles. With this position, you are eligible to participate in the Annual Pay for Performance (AP4P) Plan. This plan enables Intermountain Health to provide leaders with an additional performance compensation opportunity. The AP4P award opportunities are calculated as a percentage of your base salary. Awards are paid out based on attainment of selected Board-approved goals.

Location and Compensation

Location: Key Bank Tower, Nevada Central Office, Peaks Regional Office

Work City: Salt Lake City

Work State: Utah

Scheduled Weekly Hours: 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $59.50 - $91.84

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Career Development Opportunities

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.

Equal Opportunity

Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We are an equal opportunity employer and affirm our commitment to non-discriminatory hiring practices. We also comply with all legal requirements around pay equity and occupational safety. We are a non-proprietary joint test environment that promotes respectful treatment for all employees.

Recruitment Process

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness.

Accessibility and Contact

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

Other

All positions subject to close without notice.

Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.