Director of Cage and Count Room

Norfolk Casino; Norfolk (VA); Sur place; USD 93 000 - 110 000; Plein temps

Résumé du poste

Boyd Gaming Corporation is seeking a Count Room Supervisor to oversee daily operations of the Count Room and its staff in a casino setting. The role requires supervising attendants, ensuring policy adherence, and managing currency drops and deposits with strict internal controls.

Ideal candidates will have 3+ years in Count Room operations, supervisory experience, strong cash handling skills, and proficiency in Microsoft Office. English fluency and gaming regulatory certifications are essential.

Qualifications

• Must be 21 years of age or older.
• Three (3) years of Count Room operations experience preferred.
• Supervisory (or higher) experience preferred.
• Experience with cash handling and a 10-key calculator.
• Proficient in Microsoft Office applications.
• Must have excellent communication skills.
• Must be detail oriented.
• Must be able to obtain/maintain gaming regulations certifications/licenses.
• Must be able to speak, read, write, and understand English.
• Strong organizational and analytical skills.

Responsabilités

• Responsible for the day to day operations of the Count Room and its staff.
• Supervise and direct count room attendants.
• Ensure policies and procedures are followed.
• Personnel-related duties including interviewing, hiring, scheduling, training, coaching.
• Oversee the drop and count of currency as required by Internal Controls.
• Prepare currency for use/deposit.
• Oversee count room equipment maintenance.
• Promote guest service and resolve guest issues.
• Maintain accountability of funds and complete required paperwork.

Connaissances

Count Room operations

Supervisory experience

Cash handling

10-key calculator

Microsoft Office

Excellent communication

Detail oriented

English proficiency

Cage/Credit/Collection experience

Data entry

PC skills

Physical ability 50 lbs

Gaming regulations certifications

Formation

High School diploma or GED

Description du poste

• Compensation: USD 93,000 - USD 110,000 - yearly

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Responsible for the day to day operations of the Count Room and its staff.Ensure that all controls are maintained over uncounted coins/funds during thedrops and count processes.

• Responsible for supervision and operation of currency collection andaccurate reporting of currency, tickets, and chips collected.
• Supervise and direct count room attendants.
• Ensure that policies and procedures are strictly and consistently followed.
• Responsible for personnel-related matters including but not limited tointerviewing, hiring, scheduling, training, coaching, counseling, evaluating,promoting, and discharging.
• Keep employees informed of new activities and procedures.
• Oversee the drop and count of currency as required by Internal Controls.
• Prepare currency for use/deposit.
• Oversee count room equipment, utilize preventive maintenancetechniques, and coordinate regular servicing to ensure equipment is inproper working order.
• Activities as assigned by management, such as various projects andactivities as required or need arises.
• Participate in the establishment of, and adhere to, an annual departmentalbudget.
• Constantly schedules, coaches, and evaluates Main Cage, Banks, andBooths for optimum performance & service.
• Constantly ensures proper and effective accountability of funds during theshift.
• Frequently completes required accountability and compliance paperworkfor the shift.
• Frequently coordinates with shift managers/supervisors of otherdepartments to ensure timely, courteous service.
• Constantly promotes outstanding guest service and resolves guest relatedissues.
• Constantly performs credit/check-cashing duties within the scope ofhis/her authorized levels.
• Other duties as assigned by management.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED required.
• Three (3) years of Count Room operations experience preferred, withspecific understanding of the duties of Count Room Attendant.
• Prior experience in a supervisory (or higher) role preferred.
• Experience with cash handling and a 10-key calculator.
• Proficient in Microsoft Office applications.
• Must have excellent communication skills.
• Must be detail oriented.
• Must be able to obtain/maintain any necessary certifications and/orlicenses as required by local gaming regulations.
• Must be able to speak, read, write, and understand English.
• High School diploma or GED required.
• Strong organizational, analytical skills and attention to detail required.
• Previous Cage, Credit, and Collection experience required.
• Must be able to obtain/maintain any necessary certifications and/or licenses asrequired by local gaming regulations.
• Extensive computer skills with Microsoft Office Suite required.
• PC and data entry experience required.
• Ability to comprehend simple written and verbal instructions.
• Basic mathematical skills such as addition, subtraction, multiplication, and division.
• Ability to carry, push, and pull items up to 50 pounds.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.