Director of Business Services / Business Office Manager

Artis Senior Living; Village of Spring Valley (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a leading company in senior living as a Director of Business Services. This role requires strong organizational skills to manage administrative functions, provide excellent service to residents, and oversee important office operations. Ideal candidates will have experience in healthcare settings and a passion for working with the elderly.

Qualifications

• 2-3 years of office management experience in senior living or health services.
• Experience in customer service and ability to handle confidential information.

Responsibilities

• Manage accounts receivable, onboarding process, and community files.
• Provide high-quality customer service and ensure compliance with regulations.
• Document and report work-related incidents.

Skills

Multi-tasking

Time management

Communication

Organizational skills

Education

High school diploma or equivalent

Course work in business management, accounting, or human resources

Job description

**The individual that will be successful in this role will be technically savvy and comfortable working across multiple platforms. Multi-tasking, time management, communication and organizational skills are a must!

*Starting pay is $36.06 - $38.50 / hour, depending on experience!

The Director of Business Services / Business Office Manager will manage the administrative office and functions of the community including accounts receivable, payroll, weekly/monthly reporting, manage community files and oversee onboarding process. Experience within a senior living or healthcare environment, and a willingness to work with the elderly population is essential for this role.

Working atArtis Senior Living, you'll play an integral role on a dynamic team helping people living with dementia achieve the essential human needs of purpose, belonging and joy by building a bridge between their lifelong identity and present daily life - we call this act of service "Honoring Yesterday & Celebrating Today." We like to think that Artis associates are the most thoughtful people on the planet, so in return - they deserve to feel safe, supported, and inspired to grow. We truly look forward to you being part of the Artis family! We are proud to be a Great Place to Work Certified company.

The Director of Business Services / Business Office Manager will:

• Provide unparalleled customer service, ensuring that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights.
• Maintain accurate records for all Accounts Receivable (including collections), payroll and petty cash; process items for corporate accounting functions under direct supervision of the Executive Director.
• Manage the onboarding process for all new team members. Create new hire documents, initiate background and reference checks, manage onboarding and I9 verification, and schedule new hire orientations.
• Create and maintain all personnel files in accordance with state and federal guidelines.
• Maintain current resident business files and leases.
• Maintain community census data and Medicare/Medicaid reimbursement, if applicable.
• Document and report work-related injury/incidents to the insurance company in accordance with Artis policies and procedures.
• Manage and coordinate multiple projects simultaneously through completion.
• Observe community policies and procedures regarding resident and team member safety, attendance, timeliness, house rules, teamwork, and resident service.
• Adhere to all Infection Prevention, OSHA, fire and safety regulations at all times, to ensure the safety and well-being of all community residents.
• Answer all incoming calls, greet visitors and accept resident deliveries.
• Maintain confidentiality of information received regarding the community, employees and residents.
• Perform all other duties as requested.

Education Requirements:

• Must possess a high school diploma or equivalent. Additional course work in business management, accounting, and/or human resources preferred.
• 2-3 years of demonstrated office management experience in senior living or health services.