Director of Business Performance

Expedia; Austin (TX); On-site; USD 208,000 - 291,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Travel discounts

IATAN membership

Job summary

Expedia Group in Austin is seeking a Director of Vacation Rentals (VR) Business Performance to drive the VR scorecard and optimize global VR supply, with accountable cross-functional leadership across product, operations, finance, marketing, and sales. You will own KPIs, align strategy, and influence major decisions.

The role demands 12+ years in business performance, strong program management, and deep VR supply knowledge to drive targets, monetize opportunities, and ensure continued growth

Qualifications

• 12+ years in Business Performance or related field.
• Proven program management of large cross-functional programs.
• Strong business acumen and understanding of operations.
• In-depth knowledge of VR supply or equivalent experience.
• Ability to drive KPIs, targets, and results.
• Excellent communication and presentation skills with senior leadership.

Responsibilities

• Collaborate with stakeholders to establish objectives, deliverables, and timelines.
• Own the scorecard, define and track KPIs to measure program success.
• Analyze KPI data, identify trends, and propose corrective actions.
• Work with cross-functional teams to meet and exceed KPIs.
• Foster collaboration and continuous improvement within program teams.
• Present findings and recommendations to senior leadership.
• Identify areas for program expansion or modification based on market trends.
• Serve as SME for innovative ideas and processes to improve workflows.
• Lead prioritization of initiatives and drive annual scorecard development.

Skills

Program management

Cross-functional collaboration

KPI tracking

Data analysis

Communication

Leadership

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you’ll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to the Team

Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world

Make An Impact!

The Director ofVacation Rentals (VR)Business Performancewillleadthe realization of the VR scorecard metrics aligned tooptimizingVR competitivenesscoveringglobalVR supply including account management, acquisition, churn reduction, monetization models, future proofing the business and more.The right candidate willpossessstrong business acumen, deepknowledge ofVR or other similar marketplaces, and the ability to drive key performance indicators (KPIs) while aligning and leading cross-functional teams. The successful candidate will:

• Managecomplex programs with significant risk requiring coordination across multiple organizations, functions, and teams.

• Knowhow programs willimpactthe scorecardleveragingunderstanding of the businessand business analytics capabilities

• Manageand influencetradeoffs across VR and other lines of businessto ensure the scorecard targets are realized, working across product, operations, demand,finance,marketing, sales, service, support, and more

• Align strategy, direction and communication across the scorecardimpactingprograms, driving alignment and attention where needed

In This Role You Will:

• Collaborate with stakeholders toestablishprogramobjectives, deliverables, and timelines

• Own the scorecard, definingand trackingKPIs to measure program success and impact on business performance

• Regularly analyzeand evaluateKPI dataand program performance,identifytrends, and recommend corrective actions as needed

• Work closely with cross-functional teams to ensure KPIs are met and exceeded

• Foster a culture of collaboration, innovation, and continuous improvement within the program teams & lead team member(s) to deliver & evolve

• Present findings, insights, and recommendations to senior leadership to inform decision-makingand communicate risk and issues

• Identifyareas for program expansion, enhancement, or modification based on business needs and market trends

• Serve as a subject matter expert to others oninnovative ideasand solutions that will improve current business processes and addresschallenges

• Lead prioritization of program initiatives in connection with overarching strategyand drive annual scorecard develop

• Applystorytelling, influence,and persuasion to connect vision,strategy,and action plans at the organizational level.

Experience andQualifications:

• 12+ Years of progressive experience in Business Performance or related field

• Proven experience in program management,leading multiplelarge, ambiguous, cross functional programs end-to-end,monitordependencies, and adjust priorities and timelines

• Strong business acumen and ability to understand and analyze complex business operations, aligningobjectivesto strategy

• In-depth knowledge ofVR supply or other equivalent supply side experience

• Demonstrated ability to drive KPIs, achieve targets, and deliver results

• Excellent communication, presentation, and interpersonal skillsincluding translating complex topics into consumable stories toinfluence anddrive leadership level decisions

• Strong analytical and problem-solving abilitiesincluding the ability toidentify, analyze and drive decision making using data

• Passion for continuous improvement and driving innovationand curiosity to continuously learn and understand new spaces

The total cash range for this position in Austin is $207,500.00 to $290,500.00. Employees in this role have the potential to increase their pay up to $332,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.The total cash range for this position in Austin is $207,500.00 to $290,500.00. Employees in this role have the potential to increase their pay up to $332,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.