Director of Business Operations

Cfs Solutions; United States; Remote; USD 105,000 - 120,000; Full time

Benefits offered by this job

Salary: $105,000-$120,000 + Bonus

Medical benefits

401(k)

Fully remote

Job summary

CFS Solutions seeks a Director of Business Operations to report to the CEO and lead operations across support, projects, and order intake. You will supervise two managers, drive project closures to billing, and reduce backlog while shaping scalable SOPs and processes.

Based in the United States and available to work 9 AM to 6 PM Eastern, you bring finance/ops background, experience managing managers, and a track record of improving KPIs, forecasting, and P&L alignment.

Qualifications

• Bachelor's degree in Finance, Business, Accounting, Operations Management, or related field
• Experience managing people managers and setting/tracking KPIs
• Led day-to-day operations across multiple functions (support, projects, or order intake)
• Proven program/project leadership delivering closures and backlog reduction
• Process improvement ownership: design, document, implement SOPs
• Financial fluency: KPI scorecards, forecasting, P&L

Responsibilities

• Lead the Customer Experience and Support managers and their teams: set KPIs and develop leaders
• Drive project closures and deliverables to billing; reduce project backlog
• Own SOPs and processes; review, redesign, and scale them as teams grow
• Run KPI scorecard linking operations to the P&L: closures, SLAs, time-to-resolve, response times, retention
• Partner with compliance lead to align processes with banking regulations (not a compliance role)
• Collaborate with CEO on business direction and take operational decisions off her plate

Skills

Leadership of people managers

Operations management

Program/project leadership

Process improvement

Finance, KPI, P&L

US work availability 9-6 ET

Education

Bachelor's degree in Finance, Business, Accounting, Operations Management, or related field

Job description

About CFS Solutions CFS Solutions builds deposit-automation and image-capture software used by more than 500 banks and credit unions nationwide: mobile deposit capture, ATM and ITM intelligent capture, branch and merchant capture, and a new Transaction Interchange platform. We're a small, profitable, private-equity-backed, AI-forward team based in Tallahassee, Florida, operating at a scale far larger than our headcount.

The role Reporting to the CEO, the Director of Business Operations runs day-to-day operations across support, projects, and order intake so the CEO can focus on where the company is going. You'll lead two managers and their teams, drive open projects to closure and billing, reduce the project backlog by at least 75% in year one, and own the processes and SOPs that let the company scale.

What you'll do

• Lead the Customer Experience and Support managers and their teams: set KPIs, run the operating cadence, and develop them as leaders
• Drive project closures and deliverables to billing, and bring the project backlog down
• Own the company's SOPs and processes: review, redesign, and scale them as teams grow, and build the onboarding that lets new team members ramp quickly
• Run the KPI scorecard that ties operations to the P&L: project closures, ticket SLAs and time to resolve, response times on sales requests, and customer retention
• Partner with our compliance lead so processes stay aligned with banking regulations (this is not a compliance role)
• Work directly with the CEO on the direction of the business and take operational decisions off her plate

Must-have qualifications

• Bachelor's degree in Finance, Business, Accounting, Operations Management, or a related field (finance or accounting preferred)
• Experience managing people managers (leaders who run their own teams), including setting and tracking team KPIs
• Business operations leadership: has owned day-to-day operations across multiple functions such as support, project delivery, or order intake
• Program/project leadership with a record of driving projects to closure and reducing backlog
• Process improvement ownership: designing, documenting, and implementing operational processes and SOPs
• Financial fluency: KPI scorecards, forecasting, and P&L
• Located in the United States and available to work 9 AM to 6 PM Eastern

Preferred

• Banking technology, fintech, payments, or ATM/ITM deposit-automation background (adjacent industries welcome)
• PMP, Scrum, Lean, or Six Sigma certification
• Experience in a small or PE-backed software company, or a scaling environment
• Experience leading remote or distributed teams

Compensation and benefits

• $105,000-$120,000 + Bonus
• Medical benefits
• 401(k)
• Fully remote

Why CFS An AI-forward company inside a private-equity portfolio of 130+ software businesses, with a director seat that reports to the CEO, a visible path toward the C-suite, and a real mandate to shape how the company operates.

CFS Solutions is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

Additional Job Application Terms

This job is part of LinkedIn's Full-Service Hiring beta program. Eligibility is limited to candidates located in and performing services in the United States, excluding those based in Alaska, Hawaii, Nevada, South Carolina, or West Virginia.

We're committed to making our hiring process as smooth and timely as possible, and we understand that waiting to hear back can add to the anticipation. If you're a potential fit, our team will reach out within two weeks to progress you to the next stage. If you don't hear from us in that time, we encourage you to explore other opportunities with our team in the future, and we wish you the very best in your job search.