Director of Business Operations

Care Options for Kids; Pittsburgh (Allegheny County); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Performance-based bonus

Job summary

Care Options For Kids in the United States seeks a Director of Business Operations to lead marketing, client services, and referrals in your region. You will supervise staff, coordinate services, and build strong relationships with clients, families, hospitals, and referral sources.

Reporting to the Business Operations Area Director, you will create strategies, manage budgets, and ensure compliance with laws and policies while driving growth in census, service hours, and revenue.

Qualifications

• Preferred Bachelor's degree in business, health care administration, or related field.
• Experience with common office software including Word, Outlook and Excel.

Responsibilities

• Create and implement marketing plan and strategy with clear goals.
• Monitor and evaluate effectiveness of marketing efforts through analysis of activity and referrals.
• Adjust plan to maximize ROI of marketing resources.
• Conduct market research including competitive and demographic analyses.
• Identify new and existing top accounts and forge strong business relationships.
• Maintain communication with staff to stay aware of new referral sources.
• Grow the assigned area in client census, service hours, revenue and territory.
• Establish relationships with local hospitals and case management for referrals.

Skills

Independent work

Collaboration

Problem solving

Organizational skills

English communication

Physical stamina

Education

Bachelor's degree in business, health care administration, or related field

Tools

Microsoft Word

Outlook

Excel

Job description

Care Options for Kids connects leading pediatric specialists with families to provide best-in-class pediatric therapy, nursing, and school-based services. We seamlessly integrate into children’s lives by bringing individualized care to children where they live, work, and play.

Our pediatric specialists are committed to providing high-quality pediatric services that help children and families live their best lives. We empower our community of clinicians to meet children where they are by providing the support and resources necessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work-life balance

About the Role

The Director of Business Operations establishes Care Options For Kids as the provider of choice for clients, caregivers, and referral sources in your Region by managing staff to provide excellent customer service, coordinating client services, and forging strong client and caregiver relationships.

Reports To: Business Operations Area Director

Responsibilities

• Create and implement marketing plan and strategy with clear goals.
• Monitor and evaluate effectiveness of marketing efforts through analysis of activity and referrals.
• Adjust plan, as needed, to maximize ROI of marketing resources.
• Conduct market research including competitive and demographic analyses.
• Identify new and existing top accounts and forge strong business relationships.
• Maintain high level of communication with office staff to stay aware of new and potential referral sources.
• Present multiple service lines to accounts as appropriate.
• Maximize payer relationships in your market by cultivating relationships with health plan Case Managers for existing clients and new referrals through thorough communication, follow up, and customer service.
• Participate in and/or plan networking and/or community events to gain exposure in community.
• Grow the assigned area in client census, service hours, revenue and geographical territory.
• Establish relationships with local children’s hospitals and their case management/ discharge planning departments to become a referral partner for children being discharged that are in need of home health services.
• Meet with potential clients and sell the benefits of our services, our core values and how Care Options for Kids is different in the care we provide.
• Create and implement a recruiting plan for caregivers in conjunction with assigned Recruiter including leveraging local nursing schools/programs.
• Ensure any authorizations for service are current and adhered to.
• Monitor accounts receivable in conjunction with corporate billing department to minimize write-offs.
• Maintain a high level of client satisfaction by making goodwill calls, routine in-person home visits, ensuring adequate number of caregivers, etc.
• Maintain a high level of caregiver satisfaction by making goodwill calls, routine in person visits, appropriately matching caregivers within their preferences, etc.
• Manage office to budgeted performance expectations.
• Participate in budgeting or annual planning activities as requested.
• Be available during office hours for survey and after hours for issues that arise.
• Submit all requested reports, action plans, etc. timely to management as requested.
• Assist with administrative duties such as answering phones, ordering supplies, etc. as needed.
• Ensure adherence to and compliance with all applicable laws, regulations, accreditation standards and policies and procedures of the organization.
• Investigate and resolve all client and caregiver complaints timely.
• Oversee Plans of Action, Plans of Correction or Quality Improvement activities as needed.
• Orient new hires to EMR system and review employee handbook to outline expectations.
• Ensure the new hire is successfully placed with a client, and followed up with to confirm the match is well suited for both the client and nurse.

Qualifications

• Preferred Bachelors degree in business, health care administration, or related field, or a minimum five year’s of relevant professional experience.
• Intermediate competency with computers and other technology that are utilized to conduct job functions including Microsoft Word, Outlook and Excel.

Required Skills

• Proven ability to work independently.
• Ability to organize and facilitate collaboration with internal and external stakeholders.
• Must be able to solve complex problems and work effectively under time pressure and/or deadlines.
• Must possess strong organizational and interpersonal skills.
• Ability to read, write, and communicate in English.
• Ability for light to moderate physical exertion regularly, such as lifting, bending, pushing, pulling, stopping, kneeling, and reaching.
• Ability to lift and carry up to 30 pounds, such as books, papers, files, medical office supplies often.
• Ability to sit or stand for long periods of time in the work area.
• Ability to look at, and work on, a computer for long periods of time.
• Ability to work on site, in a designated office, during business hours from 8:00am-4:30pm with one unpaid 30-minute break.
• Ability to transport oneself to and from multiple work sites several times a week.
• Ability to make and answer phone calls for long periods of time.

Preferred Skills

• Relevant professional: 5 years (Required)
• Microsoft Word, Outlook and Excel: 3 years (Preferred)
• Home Health: 3 years (Preferred)

Pay range and compensation package

Pay: $80,000.00 - $95,000.00 per year

Performance based bonus

Equal Opportunity Statement

Care Options For Kids is an equal opportunity employer. The Equal Employment Opportunity Policy of Care Options For Kids is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. Care Options For Kids hires and promotes individuals solely on the basis of their qualifications for the job to be filled. Care Options For Kids believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.