Director of Business Operations

Maxim Healthcare; Orange (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health and Wellness – Medical/Prescrip

Retirement and Financial Security – 4

Lifestyle Benefits – PTO and Holidays

Job summary

Maxim Healthcare is seeking a Director of Business Operations to lead and manage its field offices, collaborating with Business Development, Recruiting, Field Support, and Clinical teams to grow and retain long-term customer relationships.

The role oversees talent management, quality control, and performance improvement, ensures compliance with federal, state, local requirements, and drives strategic plans, KPIs, and daily operations to support Maxim's goals.

Qualifications

• Undergraduate degree preferred in Business, Marketing, Management, Communications, Healthcare Administration; or licensed RN
• Minimum two years business development experience in healthcare or related field
• Minimum one year supervised or administrative experience preferred in home healthcare or related programs
• Must meet all federal, state, and local requirements
• Knowledge of homecare requirements and third-party reimbursement
• Strong communication skills with all team members, caregivers, and clients
• Proficiency with computers, including Microsoft Office

Responsibilities

• Creates a culture which fosters a positive experience for caregivers, field staff and team members
• Responsible for customer service and satisfaction as it relates to customers and referring entities
• Communicates and models the company’s purpose, mission, and guiding principles
• Maintains key civic relationships in the community to ensure visibility into future business
• Develops business plans to achieve goals and financial targets
• Oversees market performance and defines short and long term vision
• Maintains business development and leadership pipelines
• Partners with National Sales to pursue large accounts
• Manages daily operations and ensures compliance with policies
• Oversees recruiting strategy and development of team members
• Drives performance management, ownership, accountability, and career growth
• Performs other duties as assigned

Skills

Business development

Healthcare administration

Leadership

Communication

Education

Undergraduate degree

Tools

Microsoft Office

Job description

Position Description:

Reporting to an Area Vice President, the Director of Business Operations is responsible for leading and managing Maxim’s field offices. The position works directly with the Business Development and Recruiting teams, and partners with the Field Support Group and Clinical teams to manage the acquisition, growth, and retention of long-term customer relationships. The Director of Business Operations is responsible for talent and performance management, quality control, and measurable progress towards Maxim’s goals for continuous improvement and teamwork. The Director of Business Operations identifies and drives growth opportunities while managing the performance of all team members.

The Director of Business Operations is accountable to federal, state, local programs and contracts, accrediting bodies and Maxim requirements. The Director of Business Operations must meet specific state requirements to fulfill Administrator responsibilities, and if not a Registered Nurse, a qualified clinical manager must be appointed to oversee the clinical management of the office.

Essential Duties and Responsibilities:

• Creates a culture which fosters a positive experience for caregivers, field staff and team members
• Responsible for customer service and satisfaction as it relates to both the customer and referring entities
• Communicates and models the company’s purpose, mission, and guiding principles
• Maintains key, high level civic relationships in the community to allow visibility into the future of the business
• Responsible for developing business plans that lead to the achievement of business goals and financial targets
• Oversees, guides, directs, and manages the execution of market performance by defining both short term and long term vision
• Maintains business development and leadership pipelines
• Partners with National Sales to pursue large accounts
• Balances project work with sustainable business
• Manages consistency in the business development process
• Promotes company policy, procedure, and strong business ethics including compliance with federal, state, and local laws
• Partners with Clinical and Field Support leaders to achieve expected business results and company established Key Performance Indicators (KPIs)
• Oversees creation and execution of recruiting strategy for all business lines
• Responsible for the hiring and the development of team members including strategies for performance management, encouraging ownership of job responsibilities, driving accountability, defining career paths, cultivating growth and interest in Maxim Healthcare and increasing employee retention
• Manages the execution of daily Red Zone meetings
• Responsible for the development, maintenance and execution of Plan of Corrections, Root Cause Analysis and Quality Improvement initiatives in accordance with Maxim Healthcare policy
• Collaborates with departments at headquarters including but not limited to, Compliance, Legal, Government Relations, Clinical, Human Resources, Finance, Marketing, Communications, and National Sales
• Responsible for overseeing completion of all required activity tracking, reports, and corrective action plans
• Manages the oversight of and may participate in on-call responsibilities. Ensures qualified individuals are available during and after business hours to provide support to caregivers, current patients, new patients, or referral sources requesting services.
• Serves as a member of the Governing Body and Professional Advisory Board
• Accountable to federal, state, local programs and contracts, accrediting bodies and Maxim requirements
• May serve in the capacity of office administrator, appointed by and reporting to the Governing Body, and responsible for all day-to-day operations of the office. Those duties include ensuring that a clinical manager and operations manager is available during all operating hours; and ensuring that the office employs qualified personnel. In addition, if serving in the role of administrator, ensures that a qualified Alternate Administrator is selected and approved by the Governing Body to fulfill the role in the absence of the Administrator
• Performs other duties as assigned

Minimum Requirements:

• Undergraduate degree preferred in Business, Marketing, Management, Communications, Healthcare Administration; or licensed RN
• Minimum of two years business development experience in healthcare preferred or other relevant business development experience
• Minimum of one year supervised or administrative experience preferred in home healthcare or related healthcare programs
• Must meet all federal, state, and local requirements
• Knowledge of homecare requirements and third-party reimbursement
• Ability to effectively elicit from and provide information to all team members, caregivers and clients using strong communication skills
• Proficiency with computers, including Microsoft Office

Compliance & Ethics Expectations:

• Participates and successfully completes the company’s compliance program requirements and adheres to the Code of Conduct, Company policies, and applicable federal and state requirements
• Sets an example for other employees regarding how the Company’s Code of Conduct and Compliance Program is applied and observed every day when dealing with customers, business operations, or other team members
• Reports potential violations of company policy, Code of Conduct, and/or applicable laws and regulations to the company hotline, through the chain of command, to the Compliance and Ethics Department, or through other channels made available by the company for reporting potential violations
• Promotes an environment in which other employees are encouraged to report potential violations
• As appropriate, provides input and suggestions regarding areas in which policies, procedures, workflows, and/or controls can be improved to enhance compliance

Compensation:

$80,000- $90,000 + bonus potential

Maxim Benefits:

• Health and Wellness – Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program
• Retirement and Financial Security – Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits
• Lifestyle Benefits – Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program

*Benefit eligibility is dependent on employment status.

About Maxim Healthcare

Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.

Maxim Healthcare, Inc. (“Maxim”) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.