Director of Business Development - Small Program Development

Chapters Health System; Port Saint Lucie (FL); On-site; USD 85,270 - 133,234; Full time

Job summary

Chapters Health System in Florida seeks a Director of Business Development to lead a team of professional business development liaisons and to drive admissions and growth aligned with organizational goals.

The role requires a Bachelor’s degree and at least six years of related experience, including two years in a supervisory capacity. Local travel, fiscal accountability, and leadership skills are essential to success with this team.

Qualifications

• Bachelor’s degree in health or business or related area; may be substituted with sufficient relevant experience.
• Minimum of six (6) years of related experience.
• Minimum of two (2) years of management/supervisory experience.
• Demonstrated skills in leadership, communication, and problem solving across teams.

Responsibilities

• Achieves admission goals and conversion rate goals, constructs strategies, directs implementation of plans to achieve goals, monitors and assesses results.
• Works with the Patient Access/Admissions department and Enrollment Center to ensure all appropriate patients are admitted in a timely fashion.
• Assists in developing growth strategies, new programs and collaterals for all service areas and maintains contacts with key referral sources to support long term business relationships.
• Works closely with the Sr. VP, Sales and Marketing in hiring and selecting department personnel.
• Provides feedback to the Sr. VP, Sales and Marketing to assist in developing, implementing and evaluating marketing plans to support affiliates’ patient access objectives.
• Collaborates with the Patient Access/Admissions, Clinical Leadership, and other Department heads to implement business plans.
• Acts as liaison between Organization, referring community and patient/families to resolve conflicts.
• Participates in budgetary planning, preparation and administration for the department.
• Evaluates cost and feasibility of department expenditures as per organizational policy and procedures.
• Performs other duties as assigned.

Skills

Fiscal accountability

Communication

Interpersonal relations

Customer service

Problem solving

Team motivation

Planning and organizing

Data analysis

Conflict resolution

Leadership qualities

Education

Bachelor’s degree in health or business

Job description

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role

The Director of Business Development is a professional customer service director who oversees the team of Professional business development liaisons. The Director develops, organizes, implements and monitors plans to achieve the companies’ admissions and growth objectives.

Qualifications

• Bachelor’s degree in health or business or related area; may be substituted with sufficient relevant experience
• Minimum of six (6) years of related experience
• Minimum of two (2) years of management/supervisory experience
• Demonstrated skills and ability in: fiscal accountability, communication (written, verbal, persuasion, negotiation, and public speaking), interpersonal relations, customer service, problem solving, individual team motivation, planning and organizing, data analysis, conflict resolution and other leadership qualities
• Mobile Driver - Valid driver's license and automobile insurance per Company policy
• Readily available and able for local travel
• Able to manage physical and emotional demands of hospice work
• Ability to remain calm and problem solve in critical situations

Competencies

Satisfactorily complete competency requirements for this position.

Responsibilities of all employees

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Leadership Success Factors

• Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience.
• Initiative. Originate action to achieve goals.
• Management Identification. Identify with and accept the problems and responsibilities of management.
• Judgment. Make realistic decisions in consideration of organizational needs and resources.
• Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Take action monitor results.
• Leadership. Utilize appropriate interpersonal in guiding individuals toward task accomplishment.
• Work Standards. Set high goals and standards of performance. Compel others to perform.
• Tolerance for Stress. Maintain stability under pressure and/or opposition.
• Innovation. Generate and/or recognize creative solutions in work related situations.
• Delegation. Allocate responsibilities effectively and appropriately.
• Staff Development. Develop skills and competencies of subordinates.
• Organizational Sensitivity. Perceive the impact and implications of decisions on the organization.
• Ethics. Model highest standards of conduct and ethical behavior; adopt a strong position against fraud and abuse.
• Regulatory Compliance. Comply with all regulations and advise staff of their own and the organization’s responsibilities; monitor compliance.

Job Responsibilities

• Achieves admission goals and conversion rate goals, constructs strategies, directs implementation of plans to achieve goals, monitors and assesses results.
• Works with the Patient Access/Admissions department and Enrollment Center to ensure all appropriate patients are admitted in a timely fashion.
• Assists in developing growth strategies, new programs and collaterals for all service areas and maintains contacts with key referral sources to support long term business relationships.
• Works closely with the Sr. VP, Sales and Marketing in hiring and selecting department personnel.
• Provides feedback to the Sr. VP, Sales and Marketing to assist in developing, implementing and evaluating marketing plans to support affiliates’ patient access objectives.
• Collaborates with the Patient Access/Admissions, Clinical Leadership, and other Department heads to implement business plans.
• Acts as liaison between Organization, referring community and patient/families to resolve conflicts.
• Participates in budgetary planning, preparation and administration for the department.
• Evaluates cost and feasibility of department expenditures as per organizational policy and procedures.
• Performs other duties as assigned.

Compensation

Pay Range: $85,270.05 - $133,234.45

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.

Choices, Education, Guidance

As a progressive leader and premier health organization, Chapters Health System is dedicated to delivering innovative care throughout chronic illness progression and beyond. Since 1983 as a community-based, not-for-profit organization, Chapters Health has provided choices, education and guidance through its managed affiliates: Capital Caring Health, Chapters Health Foundation, Chapters Health Hospice, Chapters Health Pharmacy, Chapters Health Staffing, Cornerstone Hospice & Palliative Care, Good Shepherd Hospice, Hope Healthcare, Hospice of Okeechobee, HPH Hospice and LifePath Hospice. Chapters Health offers services throughout the Southeast and Mid-Atlantic regions of the country to improve the patient/family experience well in advance of end-of-life needs. Chapters Health and its affiliates are licensed in Alachua, Arlington, Bradford, Charlotte, Cherokee, Citrus, Cobb, Collier, Columbia, District of Columbia (all eight wards), Dixie, Fairfax, Fauquier, Fayette, Forsyth, Fulton, Gilchrist, Glades, Gwinnett, Hall, Hamilton, Hardee, Hendry, Hernando, Highlands, Hillsborough, Howard, Lafayette, Lake, Lee, Levy, Loudoun, Marion, Martin, Miami-Dade, Monroe, Montgomery, Okeechobee, Orange, Osceola, Pasco, Pinellas, Polk, Prince George’s, Prince William, Putnam, St. Lucie, Sumter, Suwannee and Union counties.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.