JOB TITLE: Director of Business Development Managers
Position Summary
The Director of Business Development Managers is responsible for leading and managing a team of Business Development Managers focused on key CDL accounts. Success in this role is driven by guiding the team to improve customer experience, expand patient access to Cardiac PET/CT technology, and increase practice efficiency and profitability. This position requires exceptional interpersonal, negotiation, and leadership skills. The Director will foster a high-performing team culture that enables BDMs to build and sustain strong customer relationships, facilitate seamless communication between CDL and its customers, and secure the resources needed to achieve mutual long-term business goals.
As a people-leader role, the Director must demonstrate the ability to mentor, coach, and direct BDMs while ensuring the team consistently delivers outstanding customer experiences and measurable account growth.
Key Responsibilities
- Lead, manage, and develop a team of Business Development Managers; provide coaching, performance feedback, career development, and accountability.
- Hire and retain high-performing BDMs who are achieving plan, while appropriately addressing poor performance.
- Approve BDM expenses and ensure compliance with CDL’s Travel and Expense Policy.
- Set clear team and individual goals aligned with company objectives for customer experience, patient access, practice efficiency, and revenue growth.
- Oversee the development and maintenance of strong, long-term relationships with existing key CDL Nuclear accounts.
- Ensure BDMs foster effective communication between CDL and customers, facilitate access to additional resources, and create outstanding customer experiences.
- Drive strategies that increase utilization of Cardiac PET and PET/CT technology within customer practices.
- Mentor and guide BDMs in negotiation, relationship management, and account growth techniques.
- Monitor team performance metrics, pipeline activity, and customer health, intervening as needed to remove obstacles and optimize results.
- Collaborate cross-functionally with Sales, Clinical, Operations, and Marketing to support customer success and identify expansion opportunities.
- Represent the BDM function in leadership discussions and contribute to regional and national business development strategies.
- Uphold high standards of professionalism, integrity, and customer‑centricity across the team.
- Assist BDMs with contract negotiations and closing agreements to maximize profitability.
- Respond promptly to customer inquiries and requests and assist with challenging client requests or issue escalations as needed.
- Keep management and sales team members informed of all relevant activity.
- Represent CDL brands and resources in a professional, compliant, ethical, and effective manner.
- Collect and analyze customer scan data and trends and use findings to help the BDM team drive increased productivity.
- Collaborate with Sales and Marketing to develop and implement strategies for new products.
- Stay up to date on internal and external developments and identify new ways to increase customer productivity.
- Develop an in-depth understanding of the CDL model and customer performance metrics.
- Additional responsibilities may apply, as this job description is not intended to cover or contain a comprehensive listing of all activities, duties, or responsibilities.
- Duties, responsibilities, and activities may change at any time, with or without notice.
Qualifications
- BA/BS degree in Business Administration, Sales, or a relevant field preferred.
- Ability to travel is required to support BDMs and key accounts, with travel of up to 60%.
- Minimum of 3 years of job-related experience in a similar role or with CDL in a BDM role.
Demonstrated Leadership Qualities, Including
- Mentors, coaches, and develops team members to expand their skills.
- Demonstrates the ability to anticipate future challenges and opportunities.
- Communicates effectively across teams, peers, and leadership.
- Takes ownership of outcomes, including both successes and failures.
- Fosters cross-functional partnerships to achieve shared goals.
- Consistently aligns actions with organizational values.
Demonstrable Experience In Negotiation And Meeting Clients’ Requirements.
- Self-driven, independent, and highly motivated, with the ability to take initiative and deliver results.
- Excellent analytical and organizational skills with strong attention to business and customer performance.
- Strong interpersonal, communication, and negotiation skills with the ability to influence stakeholders at multiple levels.
- Proven track record of building and expanding key account relationships and driving measurable growth in customer utilization, satisfaction, or revenue.
- Experience creating and delivering outstanding customer experiences that support long‑term partnership goals.
Physical Requirements
Ability to obtain satisfactory results by following set procedures and standards. Most of the worktime is spent at the desk or traveling. Reaching, handling, bending, and lifting are necessary when typing and filing. Near visual acuity to avoid perceptual errors when ordering and logging information. Talking and hearing is required when receiving or relaying telephone calls and/or messages. Work is inside. Lifts and/or moves approximately 10 - 50 pounds. Ability to deal with stressful situations during peak workloads.
Critical Performance Skills
Decisiveness, Spoken Communications, Assertiveness, Commitment to Task, Organization and Planning, Creativity, Team Building, Decision Making and Problem Solving, Leadership
Working Conditions
Ability to obtain satisfactory results by following set procedures and standards. Ability to safely navigate job sites while under construction. Prolonged standing may be required. Travel to multiple nationwide job sites through means of ground transportation or air travel. Electrical, magnetic, and ionizing radiation hazards are present. Take safety precautions and wear protective gear when appropriate.
Reasonable Accommodation
CDL Nuclear Technologies, LLC complies with the Americans with Disabilities Act (ADA) and applicable state and local laws. The company will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of this position, unless doing so would impose an undue hardship. Applicants or employees who require a reasonable accommodation should contact Human Resources.
CDL Nuclear Technologies is an equal opportunity employer. All employment is decided based on qualifications, merit, and business need.