Director of Building Services and Campus Operations

University of Washington; Bothell (WA); On-site; USD 101,000 - 118,000; Full time

Job summary

The University of Washington is seeking a Director of Building Services and Campus Operations to provide strategic and operational leadership for Custodial Services, Grounds & Sustainability, and Mail & Warehouse Operations.

This role ensures safe, efficient, sustainable, and high-quality services on a large campus, coordinating cross‑functional teams and resources to enhance the student, faculty, and staff experience.

Qualifications

• Bachelor's degree required in facilities management, business or public administration or related field.
• At least five years of progressively responsible management experience in facilities, building services, campus operations, or related field.
• Experience supervising staff and managing budgets in a large, complex environment.

Responsibilities

• Lead Custodial Services, Campus Grounds & Sustainability, and Mail & Warehouse Operations.
• Develop program goals, budgets, and service delivery strategies.
• Ensure compliance with codes and safety policies across service areas.
• Build and guide cross-functional teams to improve operations and customer experience.
• Develop policies, procedures and cost structures for consistent service delivery.
• Monitor performance, provide coaching, and conduct performance reviews.
• Coordinate with campus partners to support sustainability and campus operations.

Skills

Strategic leadership

People management

Communication

Facilities management

Education

Bachelor's degree in Facilities Management or related field

Job description

Job Description

Facilities Services & Campus Operations has an outstanding opportunity for a Director of Building Services and Campus Operations to join their team.

About This Opportunity

Reporting to the Assistant Vice Chancellor of Facilities Services is responsible for providing strategic and operational leadership for Custodial Services, Campus Grounds & Sustainability, and Mail & Warehouse Operations. This position ensures these essential services are delivered safely, efficiently, sustainably, and consistently to support a welcoming, well-maintained, and fully functioning campus environment. The role leads cross-functional operations, partnerships, and service improvements that directly impact the daily experience of students, faculty, staff, and the broader campus community.

Job Description

Facilities Services & Campus Operations has an outstanding opportunity for a Director of Building Services and Campus Operations to join their team.

About This Opportunity

Reporting to the Assistant Vice Chancellor of Facilities Services is responsible for providing strategic and operational leadership for Custodial Services, Campus Grounds & Sustainability, and Mail & Warehouse Operations. This position ensures these essential services are delivered safely, efficiently, sustainably, and consistently to support a welcoming, well-maintained, and fully functioning campus environment. The role leads cross-functional operations, partnerships, and service improvements that directly impact the daily experience of students, faculty, staff, and the broader campus community.

Key Responsibilities

Strategic Planning and Service Programming (50%)

• Establish programmatic goals, objectives, priorities, and schedules for Custodial Services, Campus Grounds & Sustainability, and Mail & Warehouse Operations.
• Apply continuous improvement and waste-minimization practices to all operational processes.
• Ensure compliance with applicable codes, rules, and regulations across all reporting service areas.
• Develop and implement policies, procedures, and appropriate cost structures to provide consistent service delivery to all internal and external customers.
• Consult with affected personnel, departments, and tenants regarding service-related issues prior to initiating potentially disruptive operations.
• Administer program changes subject to available budget.
• Recommend budget and resource strategies for assigned service areas; monitor expenditures and resource utilization and recommend reallocations based on operational priorities and changing service needs.
• Work closely with faculty, staff, and students to support sustainability goals.
• Establish priorities and lead strategic and tactical planning for facilities-related projects, driving decision-making and implementation across assigned service areas.
• Identify the need for contracted services and work with the FS&CO fiscal team to initiate and establish contracts. Coordinate the campus’ window washing program.
• Evaluate organizational effectiveness, identify operational needs, and lead improvements to processes, workflows, service models, and resource allocations.
• Build and lead the department's inclement weather response plans. Monitor weather and campus conditions, and alert the AVC, FS&CO to anticipated severe weather.

Lead and Develop a High-Performing Team (40%)

• Establish and enforce clear performance standards, expectations, and accountability measures across all reporting service areas to drive operational excellence, consistency, and continuous improvement.
• Develop, implement, and continuously refine standardized processes, procedures, and workflows across all service areas to improve operational efficiency, ensure consistent service delivery, and support high-quality team performance.
• Estimate and submit recommendations for new staff to support program growth.
• Interview, select, hire, promote, and compensate staff.
• Monitor and ensure appropriate training and development programs are conducted.
• Oversee employee performance and apply corrective action processes as needed per union and University policy and procedure.
• Conduct performance reviews as required by University policy and procedure.
• Review and approve employee timesheets.
• Foster a culture of accountability, collaboration, and continuous improvement across the team.

Monitor and maintain customer satisfaction in support of a diverse constituency (10%)

• Develop and maintain effective campus, University, and community partnerships.
• Consult with customers when program modifications are required to ensure seamless continuity of campus operations.
• Develop and maintain communication plans to keep stakeholders apprised of changes to anticipated services.
• Provide recommendations, estimates, and consultations to customers as needed.
• Conduct inspections of services provided to ensure quality and customer satisfaction.
• Review customer service feedback and develop and implement improvement measures as appropriate.
• Ensure consistency of service standards and customer experience across service areas and align practices with other FS&CO units.
• Lead cross-functional coordination with other FS&CO units and campus departments to resolve complex, multi-area service issues and implement changes affecting campus operations.

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

• Bachelor's degree in Facilities Management, Business Administration, Public Administration, or a related field.
• At least five years of progressively responsible management experience in facilities, building services, campus operations, or a related field.
• Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

Additional Qualifications

• Experience must include personnel supervision, fiscal/resource management, operational planning, and oversight of custodial, building services, or related facilities operations in a large-scale, complex environment, including at least two years in a management capacity.
• Possess excellent oral and written communication skills, including the ability to communicate effectively and persuasively with a variety of campus and community contacts.
• Demonstrated leadership abilities and effective management skills, including the ability to work effectively within a large and complex organization.
• Knowledge and understanding of safe work practices and applicable safety policies.
• Possession of a valid Washington State driver's license.

Working Conditions

The working environment is primarily indoor/office, but on a regular basis this position must be able to conduct inspections, observe operations, and perform other duties in and around interior and exterior campus environments. Infrequently, during emergency operations, this position must be ready and able to work outside- directing and/or providing physical assistance during emergency operations, including inclement weather.

About The Team

The Building and Grounds team consists of 38 employees across the Custodial, Grounds, Sustainability, and Mailing/Warehouse units. This position provides leadership and oversight to four managers who directly supervise these functional areas. Together, these teams are highly effective and diverse, sharing a common commitment to maintaining a clean, safe, and welcoming campus environment while delivering services in an efficient and customer-focused manner.

Compensation, Benefits And Position Details

Pay Range Minimum:

$101,100.00 annual

Pay Range Maximum:

$117,960.00 annual

Benefits

Other Compensation:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent)

100.00%

Union/Bargaining Unit

Not Applicable

About The UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.