Director of Broker & Payor Relations

IntraCare; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

IntraCare is seeking a Director of Broker & Payor Relations to lead strategic initiatives in healthcare engagement. This high-impact role involves managing relationships with brokers and payors, overseeing staff training, and driving operational excellence in a dynamic organization. Ideal candidates have a track record in healthcare operations with deep knowledge of value-based care principles.

Benefits

Competitive executive compensation

Professional development opportunities

Dynamic organizational culture

Qualifications

• Extensive leadership experience in healthcare operations.
• Deep knowledge of Medicare Advantage and value-based care.
• Proven experience managing broker and payor relationships.

Responsibilities

• Provide leadership for broker and payor relationships.
• Oversee training programs for providers and staff.
• Drive effectiveness of data management in operations.

Skills

Leadership

Negotiation

Strategic Vision

Communication

Interpersonal Skills

Education

10+ years in healthcare operations

Knowledge of Medicare Advantage

Job description

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About IntraCare

About IntraCare

IntraCare Health Center (DFW Healthcare MSO) proudly serves the greater Dallas-Ft. Worth and Phoenix, Arizona areas with a decade of excellence in value-based care and clinic operations. Our outstanding leadership and commitment to service have established us as a trusted partner for multiple healthcare organizations.

At IntraCare, we believe in more than just a job; we offer a vibrant workplace where culture and collaboration thrive. We are dedicated to fostering an inclusive environment that values diverse perspectives and promotes respectful dialogue. Our approach encourages innovation and healthy debate, as we seek to build a team of dedicated partners who contribute to our collective success. We are passionate about empowering our employees, helping them grow both personally and professionally. This unwavering focus on team culture and individual development is the cornerstone of our ongoing achievements.

Transformative Leadership Opportunity

IntraCare is embarking on a pivotal journey, launching a unified senior engagement brand designed to revolutionize Value-Based Care (VBC), broker and payor relationships, and provider integration. We seek a seasoned healthcare leader at the Senior Director or Vice President level to strategically oversee and drive broker/payor relationships, staff and provider training, data management, and back-office operations.

This is a high-impact, executive-level opportunity that positions you at the intersection of healthcare innovation, operational excellence, and strategic growth, directly influencing IntraCare's success and your own professional legacy.

Your Strategic Ownership

• Provide executive-level leadership and accountability for broker and payor relationships, ensuring alignment and maximum strategic benefit for IntraCare.
• Develop and execute a comprehensive strategy for broker placement, training, and performance management, driving aligned Medicare Advantage enrollments and optimizing patient outcomes.
• Lead provider and staff training programs, overseeing curriculum development, execution, and performance tracking to support operational excellence and alignment with the new senior engagement brand.
• Drive the effectiveness of back-office teams, including data analytics, compliance, enrollment, and reporting—ensuring seamless support and informed decision-making.
• Maintain a strong local presence in Phoenix, fostering direct relationships with brokers, payors, clinical leadership, and cross-functional teams to ensure smooth, responsive execution and rapid operational improvements.
  
  

Your Key Responsibilities

• Establish and nurture critical relationships with senior leadership at partner brokers and payors, negotiating strategic agreements and ensuring collaborative alignment.
• Direct and manage PRM (Patient Relations Manager) selection, onboarding, and performance, ensuring high-quality patient interactions, and measurable enrollment outcomes.
• Oversee comprehensive training initiatives for clinical providers, office managers (POMs), and back-office staff, ensuring clear understanding and engagement with Value-Based Care principles, workflows, and patient outreach methods.
• Lead data teams to ensure accurate, timely, actionable analytics that support operational decisions, patient engagement strategies, and financial performance goals.
• Hold accountability for regulatory compliance, risk management, and internal control systems across broker, payor, and operational functions.
  
  

Your Qualifications

• Extensive leadership experience (10+ years) in healthcare operations, broker and payor relations, training and development, and/or value-based care strategy.
• Deep knowledge of Medicare Advantage, VBC frameworks (RAF, HEDIS, Stars, MER), and proven ability to drive enrollment outcomes.
• Proven experience managing complex payor and broker relationships with measurable outcomes.
• Strong leadership, strategic vision, and operational execution skills with a demonstrated track record of cross-functional team management.
• Exceptional communication, negotiation, and interpersonal skills to engage at all organizational levels, from frontline teams to senior executives.
  
  

Why Join IntraCare

• A unique, career-defining opportunity to shape the future of senior healthcare engagement and broker/payor alignment.
• Join a dynamic, growing organization at a crucial inflection point, directly contributing to strategic success and innovative healthcare delivery.
• Competitive executive compensation package, robust professional development opportunities, and the chance to make a profound difference in the health and lives of seniors across Arizona and Texas.
  
  

Join IntraCare today—become a key architect of transformative healthcare, delivering extraordinary outcomes for patients and securing a remarkable legacy in healthcare leadership.

PI269414232

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Hospitals and Health Care

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