Director of Behavioral Health Community & Care Coordination

Bangor Region Chamber of Commerce; Bangor (ME); Hybride; USD 75 000 - 83 000; Plein temps

Résumé du poste

The Courageous Steps Project seeks a Director of Behavioral Health Community & Care Coordination to lead its home and community behavioral health services, Targeted Case Management, and care coordination initiatives in Bangor, ME. This full-time, exempt role reports to the CEO and guides clinical and operational strategy to expand access and improve outcomes for children and families.

The ideal candidate has a clinical license (LCSW or LCPC), strong leadership, and experience in community-based

Qualifications

• Master’s degree in Social Work, Counseling, or related field.
• Current Maine LCSW or LCPC credential in good standing.
• Minimum five years of behavioral health leadership experience.
• Valid driver’s license and ability to travel within service area.

Responsabilités

• Provide strategic leadership for Home & Community Behavioral Health Services and Care Coordination.
• Oversee program operations, policies, and clinical/operational performance standards.
• Ensure regulatory compliance and financial sustainability.
• Lead staff recruitment, supervision, and professional development.
• Collaborate with families, schools, providers, and community partners.

Connaissances

Leadership & management

Communication skills

Strategic planning

Formation

Master’s degree in Social Work, Counseling, Clinical Psychology, or related field

Description du poste

Director of Behavioral Health Community & Care Coordination

Director of Behavioral Health Community & Care Coordination Milford, ME · Full time Company website

The Courageous Steps Project is seeking a highly motivated, experienced, and compassionate Director of Behavioral Health Community & Care Coordination to provide strategic, clinical, and operational leadership for its expanding home and community behavioral health services, Targeted Case Management, and Care Coordination services.

About The Courageous Steps Project, Inc.

The Courageous Steps Project supports children and young adults with various abilities and challenges to ensure their success in school and in life.

The Courageous Steps Project takes pride in providing resources and awareness for local programs that help children and young adults with varying abilities and challenges in our communities that we serve.

Description

Department

Home & Community Services and Care Coordination

Location

Bangor, ME Area (Hybrid)

Position type

Full-Time, Exempt with Benefits

Reports to

Chief Executive Officer (CEO)

Position Summary

The Courageous Steps Project is seeking a highly motivated, experienced, and compassionate Director of Behavioral Health Community & Care Coordination to provide strategic, clinical, and operational leadership for its expanding home and community behavioral health services, Targeted Case Management, and Care Coordination services.

Reporting directly to the Chief Executive Officer and serving on the senior leadership team, the Director oversees program delivery, quality, compliance, and financial sustainability while expanding access to services for children, youth, and families throughout Eastern Maine. The Director works collaboratively with organizational leaders, providers, and interdisciplinary teams to establish consistent standards of care, strengthen coordination, and achieve measurable outcomes that reflect the needs of those served.

The Director recruits, develops, and retains a skilled and engaged workforce, ensuring Team Members receive the supervision, training, and support needed to deliver effective, person-centered and family-centered services. This role evaluates staffing capacity, service delivery processes, and program performance to improve care, strengthen accountability, and support the sustainable growth of existing and new services.

The ideal candidate will have a strong clinical foundation as a Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC), with experience in community-based services, team leadership, and program development. Success in this role requires strong relationship-building and communication skills, sound judgment, and the ability to lead people, manage resources, and translate organizational priorities into measurable results.

1. Strategic Leadership & Program Administration

• Provide overall leadership and direction for Home & Community Behavioral Health Services and Care Coordination programs.
• Partner with the CEO and senior leadership team to establish departmental priorities, strategic objectives, and growth initiatives.
• Oversee program operations to ensure high-quality, person-centered and family-centered services.
• Develop, implement, and evaluate departmental policies, procedures, and clinical and operational performance standards.
• Identify opportunities to strengthen existing programs and develop new services in response to community needs throughout Eastern Maine.
• Participate actively in interdepartmental planning, leadership meetings, and organizational decision-making.
• Delegate day-to-day program responsibilities to appropriate personnel while retaining overall accountability for departmental performance.

2. Clinical Oversight & Service Excellence

• Provide clinical leadership to program managers, supervisors, care coordinators, and direct care personnel within the scope of professional licensure.
• Promote evidence-informed, trauma-informed, and strengths-based behavioral health practices.
• Support individualized service planning, appropriate interventions, and coordination of treatment and transitions across professional disciplines.
• Ensure clinical practices align with applicable professional standards, organizational policies, and MaineCare/insurance requirements.
• Strengthen collaboration with families, schools, healthcare providers, and community partners.
• Monitor caseload distribution and productivity to support equitable workloads, timely access, and service quality.
• Maintain regular communication with referral sources to support appropriate referrals and continuity of care.
• Oversee clinical documentation practices and clinical risk management.

3. Home & Community Behavioral Health Services

• Lead home- and community-based behavioral health programming, including MaineCare Section 28 services.
• Directly supervise the Adaptive Skills Training Program Manager and provide oversight of supervisors and direct care personnel.
• Oversee staffing, scheduling, authorization management, and service utilization.
• Monitor documentation compliance, service delivery, and program outcomes.
• Strengthen workforce capacity, retention, and service accessibility.
• Support program expansion into underserved communities throughout Eastern Maine.

4. Care Coordination & Targeted Case Management

• Oversee implementation and administration of the Care Coordination program and MaineCare Section 13 Targeted Case Management services.
• Directly supervise Care Coordinators and support their professional development.
• Establish and monitor caseload expectations, documentation standards, utilization measures, and program outcomes.
• Support coordinated services among families, providers, and community partners.
• Expand referral relationships and staffing capacity in alignment with community needs and available resources.
• Coordinate with designated clinical consultants or other qualified professionals as required.
• Carry a direct service caseload in specific circumstances, as required by program needs and within applicable qualifications and professional scope.
• Oversee assigned departmental budgets in collaboration with the CEO and Administrative Services leadership.
• Participate in budget development, financial forecasting, and resource planning.
• Monitor revenue, expenditures, staffing costs, reimbursement, and overall financial performance.
• Allocate resources responsibly and align staffing with service needs.
• Regularly evaluate program capacity, productivity, and utilization against established goals.
• Identify and address operational barriers that affect service delivery or financial performance.
• Evaluate growth opportunities and strengthen financial sustainability while protecting service quality.
• Recruit, interview, select, supervise, coach, and evaluate assigned personnel in collaboration with Human Resources and appropriate organizational leaders.
• Attract and retain skilled program leaders, supervisors, and care coordination staff.
• Partner with the Director of Human Resources & Service Excellence on recruitment, onboarding, retention, and professional development.
• Develop and oversee effective program-specific orientation and training for new Team Members.
• Identify training needs using program outcomes, quality indicators, and performance evaluations.
• Provide ongoing education, leadership development, and supervisory support to direct reports.
• Maintain appropriate clinical supervision arrangements where required.
• Address Team Member concerns, performance issues, and grievances in collaboration with Human Resources, applying policies fairly and consistently.
• Promote an inclusive, supportive workplace that values collaboration, accountability, and professional growth.

7. Regulatory Compliance & Quality Improvement

• Ensure adherence to applicable MaineCare, program licensing, HIPAA, confidentiality, and organizational requirements.
• Lead quality assurance and performance improvement initiatives.
• Establish and monitor measurable indicators of program quality, effectiveness, safety, and performance.
• Prepare programs and personnel for audits, reviews, and regulatory monitoring.
• Conduct or oversee documentation and case record reviews, including random audits, to identify improvement opportunities.
• Use audit findings to provide feedback, guide staff training, and strengthen service delivery.
• Identify compliance risks, implement corrective actions, and monitor follow-through.

8. Professional & Organizational Responsibilities

• Maintain working knowledge of and adhere to organizational policies and applicable program requirements.
• Complete required education, training, and professional development annually and as otherwise required.
• Maintain credentials and education requirements necessary to perform assigned duties.
• Perform other duties, as assigned.

Minimum Qualifications

• Master’s degree in Social Work, Counseling, Clinical Psychology, or a closely related behavioral health field.
• Current Maine LCSW or LCPC credential in good standing, or another clinical license specifically approved as appropriate for assigned duties.
• At least five years of progressively responsible experience in behavioral health, clinical services, social work, care coordination, or health and human services.
• Knowledge of home- and community-based behavioral health services, documentation, confidentiality, service planning, and regulatory compliance.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to oversee multiple programs and manage competing priorities.
• Valid driver’s license and ability to travel throughout the service area as required.

Preferred Qualifications

• Three or more years of supervisory, clinical leadership, or program management experience.
• Experience with MaineCare Section 28 and/or Section 13 programs.
• Experience managing multidisciplinary teams and complex departmental budgets.
• Experience expanding behavioral health and care coordination programs.
• Knowledge of Maine's children’s behavioral health system and community support.
• Experience with quality improvement, audits, program evaluation, and financial monitoring.
• Experience supporting children and youth with developmental disabilities, autism, and/or behavioral health needs.

Key Performance Expectations

• Maintain program quality, safety, and regulatory compliance.
• Meet departmental budget and financial sustainability goals.
• Strengthen service capacity, utilization, and access to care.
• Support staff retention, professional development, and effective supervision.
• Ensure timely, accurate clinical and service documentation.
• Maintain appropriate care coordination caseloads and achieve established program outcomes.
• Advance departmental growth initiatives and effective collaboration with partners and families.

Annual Salary: $75,000 - $83,000. Compensation is determined on applicant qualifications, clinical licensure, relevant experience, and leadership capabilities.

This is a full-time, exempt leadership role, subject to applicable wage and hour requirements. Eligible employees may receive benefits in accordance with organizational policies.

Organizational Leadership & Reporting Structure

The Director reports directly to the Chief Executive Officer and serves on the senior leadership team.

Direct reports: Adaptive Skills Training Program Manager, Care Coordinators, and additional designated program leadership personnel as programming expands.

Indirect oversight: Adaptive Skills Training Supervisor, Behavioral Health Professionals and other Direct Care Personnel, and additional program service personnel as programming expands.

The Director collaborates with the Directors of Human Resources & Service Excellence, Administrative Services, Early Childhood Services, and other organizational leaders.

The Courageous Steps Project is committed to equal employment opportunity and an inclusive workplace. Employment decisions are made without unlawful discrimination and in accordance with applicable federal and Maine laws.