Director of Banquets

Four Seasons; Palm Beach (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Complimentary Accommodations at other

Complimentary Employee Meals

Excellent Training and Development Op

Comprehensive Benefits Package

Complimentary Dry Cleaning for Uniform

Job summary

Four Seasons Palm Beach is seeking a Director of Banquets to lead all banquet operations within our Five-Star, Five-Diamond resort on Palm Beach Island. You will direct planning and execution of meetings, weddings, and events, upholding Four Seasons standards of luxury and service excellence.

Lead a talented team, manage event staffing and budgets, collaborate with Sales, Catering, Culinary, and Rooms leadership to deliver memorable guest experiences and sustained profitability.

Qualifications

• Bachelor or higher in Hospitality Management preferred.
• Experience as Banquet Manager or Director of Banquets in luxury hotels.
• Proven leadership managing large teams in high-volume settings.
• Excellent communication and interpersonal skills.
• Ability to manage budgeting, forecasting, labor and costs.
• Fluency in English.

Responsibilities

• Lead and oversee all banquet operations for meetings, weddings, conferences and events.
• Direct setup, service and breakdown per event specifications.
• Ensure food quality, beverage presentation and service execution.
• Maintain presence during events and serve as main client contact.
• Review BEOs and plans for successful execution.
• Collaborate with Sales, Catering and Culinary teams.
• Monitor facilities, equipment and spaces to maintain luxury standards.
• Lead and develop Banquet Managers and hourly staff.

Skills

Leadership

Communication

People management

English proficiency

Budgeting

Event management

Luxury service standards

Education

Bachelor's degree in Hospitality Management

Tools

Event management software

Microsoft Office

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

About The Role

The Director of Banquets is responsible for planning, organizing, and directing all banquet operations at the resort. This role oversees the execution of meetings, conferences, weddings, social events, and special functions while ensuring Four Seasons standards are consistently maintained. The Director of Banquets partners closely with Food & Beverage, Sales & Catering, Culinary, and operational leaders to deliver seamless event experiences while maximizing efficiency, profitability, and employee development. This position reports to Food & Beverage Leadership.

Operational Leadership

What you will do:

• Lead and oversee all banquet operations, ensuring flawless execution of meetings, weddings, conferences, and special events
• Direct the setup, service, and breakdown of all banquet functions according to event specifications and Four Seasons standards
• Ensure exceptional food quality, beverage presentation, and service execution throughout all events
• Maintain a visible presence during events and serve as a key point of contact for clients, guests, and operational teams
• Review Banquet Event Orders (BEOs) and operational plans to ensure successful event execution
• Collaborate with Catering & Conference Services and Culinary teams to deliver memorable guest experiences
• Monitor banquet facilities, equipment, and event spaces to maintain luxury presentation standards

Team Leadership & Development

• Lead, coach, mentor, and develop Banquet Managers, Supervisors, and hourly team members
• Build a culture of engagement, accountability, service excellence, and teamwork
• Oversee recruitment, training, scheduling, performance management, and succession planning efforts
• Conduct regular coaching sessions, departmental meetings, and performance evaluations
• Foster a positive work environment focused on continuous improvement and professional growth

Guest & Client Experience

• Build strong relationships with guests, meeting planners, wedding clients, and event organizers
• Anticipate client needs and ensure event expectations are consistently exceeded
• Resolve guest concerns and service recovery opportunities promptly and professionally
• Continuously identify opportunities to elevate the banquet and event experience
• Partner with Sales & Catering teams to ensure smooth transitions from planning to execution

Financial & Business Management

• Manage labor costs, productivity, scheduling, and operational expenses
• Support annual budgeting, forecasting, and financial planning initiatives
• Analyze banquet performance and identify opportunities to improve efficiency and profitability
• Support inventory management, equipment maintenance, and cost-control initiatives
• Ensure departmental goals and financial objectives are achieved

Strategic Collaboration

• Partner with Food & Beverage, Culinary, Sales & Catering, Stewarding, and Rooms leadership on operational planning and event strategies
• Participate in leadership meetings and contribute to resort-wide initiatives
• Support special events, resort activations, and VIP experiences
• Ensure compliance with all food safety, sanitation, workplace safety, and operational standards

What You Bring

• College degree in Hospitality Management, Hotel Management, Restaurant Management, or related field preferred
• Previous Banquet Manager, Director of Banquets, Director of Food & Beverage, or equivalent leadership experience in a luxury hotel or resort environment
• Strong knowledge of banquet operations, catering, event execution, and luxury service standards
• Proven leadership experience managing large teams in a high-volume environment
• Excellent communication, coaching, and interpersonal skills
• Strong business acumen with experience in budgeting, forecasting, labor management, and cost control
• Exceptional organizational and problem‑solving skills
• Ability to manage multiple events and priorities simultaneously
• Experience working collaboratively with Sales & Catering and Culinary teams
• Proficiency with hospitality technology, event management systems, and Microsoft Office applications
• Ability to read, write, and communicate effectively in English

What We Offer

• Competitive Salary & Wages
• Comprehensive Benefits Package
• 401(k) Retirement Plan
• Excellent Training and Development Opportunities
• Complimentary Accommodations at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours

• Full‑time leadership schedule required
• Flexibility to work mornings, evenings, weekends, holidays, and special events as business needs require

Work Authorization

• Candidates must have valid authorization to work in the United States at the time of application.

Four Seasons is an Equal Opportunity, Affi... Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal