Director of Air Service Development

Ontario International Airport Authority; California; On-site; USD 149,000 - 191,000; Full time

Job summary

Ontario International Airport Authority (ONT) is seeking an Air Service Development leader to direct strategic efforts to grow passenger and cargo air service at ONT. You will build relationships with airlines, manage budgets, and coordinate with internal teams and external partners to shape the airport's growth trajectory.

You'll report to the SVP of Communications & Marketing and lead a team of professionals, with international experience preferred.

Qualifications

• Bachelor’s degree in Business, Marketing, Market Research, or related field.
• 10 years in air service development with supervisory experience; international experience preferred.
• Knowledge of Diio, Placer.ai and related aviation tech.

Responsibilities

• Cultivates and maintains relationships with airline and industry partners.
• Attracts airlines to increase domestic and international air service for both passenger and cargo.
• Directs the Air Carrier Incentive Program (ACIP).
• Prepares passenger and cargo data and analysis and reports on status and results.
• Leads and directs budget planning and departmental management.

Skills

Air service development

Relationship building

Strategic thinking

Executive communication

Education

Bachelor’s degree in Business/Marketing/Market Research

Tools

Diio

Placer.ai

Job description

Want to be a part of something bigger than yourself? To contribute to a team making moves on a global scale? Then you’re invited to join the team that lives the So Cal, So Easy vibe. The phenomenal team works daily to connect people, places and create experiences for the millions of passengers traveling through Southern California’s Ontario International Airport (ONT). ONT is looking for people who think outside of the box, who get excited about the possibilities, and who want to continue paving the way for the fastest growing airport in the U.S. If you want to be a part of a vibrant team making world‑class moves, and contribute to shaping the future of this airport, region and industry, then look no further. #ThisisONT.

Our award-winning Communications & Marketing team is looking for an Air Service Development leader to build and strengthen partnerships that support the continued growth of ONT. If you’re ready to play a key role in shaping the future of ONT, we’d love to hear from you.

COMPENSATION

$149,350.00 - $190,550.00 annual salary + a generous benefits package to include medical, dental, vision and 10% employer paid 401A through VOYA Financial.

*Hiring Salary Range: $149,350.00- $169,950.00 annual salary

(starting salary will be within this range based upon qualifications)

SUMMARY

An employee of this class is responsible for directing the strategic and tactical efforts to increase air service development across both passenger and cargo airlines at Ontario International Airport (ONT). Incumbents in this classification report directly to the SVP of Communications and Marketing. The Director of Air Service Development will be the primary internal resource for developing air service at ONT and will oversee and coordinate professional services and facilitate contact with existing and potential air domestic and international carriers.

JOB RESPONSIBILITIES

• Important and essential duties may include, but are not limited to the following:
• Cultivates and maintains engaged relationships with airline and industry partners.
• Create and maintain relationships with incumbent airlines; participate in frequent airline meetings, events, conferences, on-site tours, and events which include both international and domestic travel.
• Attracts airlines to increase domestic and international air service for both passenger and cargo.
• Directs and implements the Air Carrier Incentive Program (ACIP).
• Collaborates closely with key internal departments to accommodate all contractual, facility, telecommunications, and other needs with new entrant airlines.
• Prepares passenger and cargo data and analysis and reports on status and results.
• Organize and prepare monthly aviation development reports for both internal and external users and respond to internal aviation data requests.
• Reports both ONT and global traffic and aviation trends on a regular basis.
• Leads and directs all logistical and analytical elements of major industry aviation trade events.
• Directs and oversees contract aviation consulting firms and authorizes expenditures.
• Coordinates the Board approval process for Air Service Development policy changes and contracts for services.
• Prepares, monitors and reports on departmental budget and makes recommendations to senior management.
• Leads the development and implementation of goals, objectives, policies, procedures, and priorities for air service development activities and operations.
• Work with other managers and staff to evaluate and implement goals, policies and procedures of the division; work closely with other divisions and departments to coordinate incumbent and potential air carriers.
• Leads and directs the activities of assigned staff; reviews work plans; meets with staff to identify and resolve problems; assigns work activities and projects; monitors workflow; evaluates employee performance and work products.
• Work closely with airlines on international marketing initiatives and assist in managing relationships with Destination Marketing Organization partners and international agencies to create impactful and measurable campaigns.
• Does related work as required.
• May occasionally be assigned to other duties for training purposes, technological changes or deficiencies or for emergency response.

PROFILE OF THE IDEAL CANDIDATE

• Possesses subject matter experience and a track record of accomplishment in all or many of the disciplines outlined previously in this job description
• Demonstrates a pattern of self-directed, innovative, entrepreneurial thinking that has resulted in exceptional accomplishment over the course of his or her career
• Exhibits a strong, efficient work ethic; integrity and accountability; superb communication skills; and the possession of and ability to convey subject matter expertise, a sound approach to strategic thinking and executive judgment.
• Maintains composure during, successfully responds to, and effectively resolves high pressure, potentially confrontational interpersonal situations, with both internal and external stakeholders
• Possesses outstanding written and oral communication skill
• Maintains a familiarity with the airport’s infrastructure, airline carrier operations, and the communities served
• Existing relationships within the aviation industry and federal partners
• Knowledge of environmental regulations including but not limited to the California Environmental Quality Act (CEQA) and National Environmental Protection Act (NEPA)
• Ability to gain cooperation through tactful discussion and persuasion
• Ability to understand and apply complex policies and procedures
• Knowledge of current and emerging technologies related to the position such as Diio, Placer.ai, etc.
• Knowledge of pertinent federal, state, and local laws, codes, and regulations
• Knowledge of advanced project management and concepts
• Knowledge of social, political, and economic trends and principles as they relate to the operation of ONT
• Knowledge of advanced principles and practices of budget preparation and administration
• Possesses the ability to interact effectively and courteously with employees, tenants, and the general public in an international aviation environment
• Ability to evaluate and prepare clear and concise reports
• Ability to consistently demonstrate the Core Values of OIAA

MINIMUM QUALIFICATIONS

Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position.

• Bachelor’s degree from an accredited college or university with major course work in Business, Marketing, Market Research, or a related field.
• Ten (10) years of demonstrated experience in work directly associated with air service development, as an airline or airport consultant, or similar experience in the Aviation industry and at least three (3) years in a supervisory capacity. International experience is preferred.
• Knowledge of current and emerging technologies related to the position such as Diio, Placer.ai, etc.

LICENSES / CERTIFICATION

• Valid Driver’s License equivalent to a California Class C driver’s license
• Acceptable driving record at time of appointment and throughout employment
• Ability to pass all background / reference checks, knowledge examinations, as well as aptitude tests necessary to obtain an OIAA employee badge at ONT

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Finger dexterity to utilize a keyboard to input information on a computer
• Ability to frequently lift and carry files and other media weighing up to twenty-five (25) pounds up to a distance of approximately 20 feet

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee might encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position primarily operates in a professional climate-controlled office environment
• Passenger airline terminals including operations areas not open to the public
• Non-climate-controlled aircraft hangers
• Frequent domestic and international air travel to support OIAAoperations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

This is an at-will, exempt position. Only a valid and properly executed employment agreement may alter status as an at-will employee. Verbal contracts are not valid. The employment relationship may be terminated at the will of either party upon notice to the other. As an at-will employee, there would not be an established property interest in continued employment with OIAA.

ADDITIONAL INFORMATION

• Candidates who successfully complete all phases of the selection process will be placed on an eligibility list. Current and future vacancies will be filled from this list. Lists typically last for 6 months but may be extended or abolished based upon the needs of the Ontario International Airport Authority (OIAA).
• The OIAA encourages applications from qualified individuals with disabilities as defined by the Americans with Disabilities Act and the Fair Employment and Housing Act. Individuals who require a reasonable accommodation to participate in any phase of the selection process must make such a request during the application process. Applicants with disabilities that affect sensory, manual, or speaking skills may be provided with a test in a format that does not require the use of the impaired skill. Persons requesting reasonable accommodation will be required to provide documentation of such a need.
• The OIAA supports a Drug-Free Workplace. The pre-employment physical may include a drug screen where permitted by law.
• Successful candidates shall be required to complete a verification form designated by the Department of Homeland Security United States Citizenship and Immigration Services that certifies eligibility for employment in the United States of America.
• All potential employees are required to pass a fingerprint review and may be required to pass a pre-employment physical examination prior to appointment.
• Employees are required successfully complete all background / reference checks, knowledge examinations, as well as aptitude tests necessary to obtain an OIAA employee badge at ONT.
• The provisions of this bulletin do not constitute a contract expressed or implied and any provisions contained in this posting may be modified or revoked without notice.
• If applicable, official college transcripts may be required prior to receiving an offer of employment.