Director of AI-Driven Product Platform

Visa; Austin (TX); On-site; USD 173,000 - 308,000; Full time

Job summary

Visa is seeking an experienced Director, Product Builder to lead the operational execution of its AI-powered product development platform. This role drives adoption, governance, and cross-functional alignment across Product, Engineering, Risk, Legal, Operations, and executive stakeholders.

The ideal candidate thrives at the intersection of product operations, process optimization, and organizational change, delivering measurable business value and enterprise-scale impact.

Qualifications

• 8+ years of product management, product operations, program leadership, or platform management experience.
• Proven success leading complex, cross-functional initiatives in large-scale enterprise environments.
• Experience driving adoption, enablement, operational readiness, and organizational change management.
• Experience building and executing business operating models, governance frameworks, and performance management processes.
• Strong understanding of generative AI, automation, agentic workflows, and emerging technology trends.
• Experience working closely with Product and Engineering teams on highly technical solutions.
• Demonstrated ability to influence executive stakeholders and drive organizational alignment.
• Experience in payments, fintech, technology, or other highly regulated industries preferred.

Responsibilities

• Own execution of the platform roadmap, ensuring successful delivery of enhancements, new capabilities, and enterprise integrations.
• Establish operational processes, governance frameworks, and success metrics that enable scalable platform growth.
• Drive prioritization decisions balancing business impact, user needs, technical feasibility, and organizational readiness.
• Monitor platform health, adoption, performance, and user engagement to ensure successful outcomes.
• Lead user adoption efforts across Visa's global product management organization.
• Create and execute onboarding, enablement, training, and change management strategies.
• Partner with product leaders to increase platform utilization and embed AI-driven workflows into daily operating practices.
• Develop mechanisms to collect user feedback and rapidly translate insights into platform improvements.
• Serve as the central point of coordination across Product, Engineering, Risk, Legal, Compliance, Marketing, Customer Support, and Operations teams.
• Remove organizational barriers, resolve dependencies, and drive alignment across stakeholders.
• Establish operating rhythms, business reviews, and stakeholder forums to ensure execution transparency and accountability.
• Lead enterprise-wide initiatives to expand platform capabilities and improve efficiency.
• Identify opportunities to automate, streamline, and improve product development workflows through AI and intelligent agents.
• Drive implementation of new workflows, agent capabilities, and knowledge management solutions.
• Scale best practices for leveraging AI throughout product discovery, development, commercialization, and lifecycle management.
• Develop KPIs and operating metrics focused on adoption, productivity, workflow reduction, cycle time improvements, and business outcomes.
• Leverage analytics and user insights to identify friction points and continuously improve platform effectiveness.
• Deliver regular executive reporting demonstrating platform value and organizational impact.
• Partner with senior leaders to shape the long-term vision and roadmap for Visa's AI-enabled product development ecosystem.
• Provide thought leadership on generative AI, agentic workflows, and product management transformation.
• Influence investment decisions and prioritization through data-driven recommendations and operational insights.
• Represent the platform in executive discussions and strategic planning forums.

Skills

Operational leadership

Cross-functional operator

Product operations mindset

Executive presence

AI & technology practitioner

Customer & user advocate

Leadership attributes

Strategic influence

Education

Experience in product leadership roles

Job description

Visa is seeking an experienced Director, Product Builder to lead the operational execution of its AI-powered product development platform. This role drives adoption, governance, and cross-functional alignment across Product, Engineering, Risk, Legal, Operations, and executive stakeholders.

The ideal candidate thrives at the intersection of product operations, process optimization, and organizational change, delivering measurable business value and enterprise-scale impact.